Fetch Softworks

don't have required permissions? (4 posts)

• Started 11 years ago by justdoit23
• Latest reply 11 years ago from Jim Matthews

• justdoit23 Member

  My site was just fine and uploading well earlier today, but I made some pretty big changes and am trying to upload it again but it won't work. Here's the contents of my transcript window:

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-PETM-AAT7 T
  Connecting to klmgservices.com port 21 (Mac OS X firewall is limiting connections to specific applications) (9/1/11 5:07 AM)
  Connected to 184.168.55.1 port 21 (9/1/11 5:07 AM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 14 of 500 allowed.
  220-Local time is now 04:07. Server port: 21.
  220-This is a private system - No anonymous login
  220 You will be disconnected after 3 minutes of inactivity.
  USER klmg5246
  331 User klmg5246 OK. Password required
  PASS
  230-User klmg5246 has group access to: inetuser
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  CWD stats/
  250 OK. Current directory is /stats
  PWD
  257 "/stats" is your current location
  Retrieved 4 items from file list cache, stored 9/1/11 3:16 AM
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (184,168,55,1,198,14)
  Making data connection to 184.168.55.1 port 50702
  STOR about-us.html
  553-Can't open that file: Permission denied
  553 Rename/move failure: No such file or directory
  ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Error setting up upload of about-us.html, will retry (attempt #1)
  PWD
  257 "/stats" is your current location
  PASV
  227 Entering Passive Mode (184,168,55,1,198,89)
  Making data connection to 184.168.55.1 port 50777
  STOR about-us.html
  553-Can't open that file: Permission denied
  553 Rename/move failure: No such file or directory
  ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
  Error setting up upload of about-us.html, will retry (attempt #2)
  PWD
  257 "/stats" is your current location
  PASV
  227 Entering Passive Mode (184,168,55,1,197,74)
  Making data connection to 184.168.55.1 port 50506
  STOR about-us.html
  553-Can't open that file: Permission denied
  553 Rename/move failure: No such file or directory
  ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
  Error setting up upload of about-us.html, will retry (attempt #3)
  PWD
  257 "/stats" is your current location
  PASV
  227 Entering Passive Mode (184,168,55,1,196,68)
  Making data connection to 184.168.55.1 port 50244
  STOR about-us.html
  553-Can't open that file: Permission denied
  553 Rename/move failure: No such file or directory
  ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
  Fetch could not put “about-us.html” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
  Server responded: “Can't open that file: Permission denied
  Rename/move failure: No such file or directory”)
  ABOR
  500 ?

  HELP! ASAP!

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  The server is saying that you don't have permission to create a file named "about-us.html" in the "stats" folder on the server. Are you sure you want to be uploading into that folder? I would check with your web hosting provider to find out where you should be uploading.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jessica Member

  You know. It seems like such an asininely small thing, but my lack of observational skills probably would've kept me from realizing that it had defaulted me into the stats folder for a decade.

  Thanks for simultaneously helping me, and making me feel like an idiot, Jim. :)

  Posted 11 years ago #

• Jim Matthews Administrator

  No problem! It's very easy to make that sort of mistake.

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #