Fetch Softworks

don't understand transcript (4 posts)

• Started 19 years ago by mingled
• Latest reply 19 years ago from Jim Matthews

• mingled Member

  I've been having difficulty uploading files to my server and continue to get this Error message: "Open Transcript error: -3155". I checked the transcript but don't understand what it means or where it goes wrong. The transcript is enclosed if anyone knows how to decipher it. Any help is appreciated.

  Fetch 4.0.3 System 0x1037 Serial FETCHFL001-04T2-9LQF TR
  Connecting to 206.145.82.148 port 21 (4/13/05 12:15:50 PM)
  220 FTP server ready.
  USER mingledyarn
  331 Password required for mingledyarn.
  PASS
  230 User mingledyarn logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (206,145,82,148,17,106).
  LIST
  150 Opening ASCII mode data connection for file list
  drwxr-x--- 11 mingledyarn web 512 Sep 14 2004 .
  drwxr-x--- 11 mingledyarn web 512 Sep 14 2004 ..
  -rw-r--r-- 1 mingledyarn mingledyarn 490 Jul 20 2001 .cshrc
  -rw-r--r-- 1 mingledyarn mingledyarn 585 Jul 20 2001 .login
  -rw-r--r-- 1 mingledyarn mingledyarn 164 Jul 20 2001 .login_conf
  -rw------- 1 mingledyarn mingledyarn 375 Jul 20 2001 .mail_aliases
  -rw-r--r-- 1 mingledyarn mingledyarn 335 Jul 20 2001 .mailrc
  -rw-r--r-- 1 mingledyarn mingledyarn 59 Jul 20 2001 .plan
  -rw-r--r-- 1 mingledyarn mingledyarn 726 Jul 20 2001 .profile
  -rw------- 1 mingledyarn mingledyarn 280 Jul 20 2001 .rhosts
  -rw-r--r-- 1 mingledyarn mingledyarn 856 Jul 20 2001 .shrc
  -rw-r--r-- 1 root mingledyarn 0 Jul 20 2001 MACHINE-websvr6.mn1
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jul 20 2001 ftp
  drwxr-xr-x 2 root wheel 1536 Apr 13 05:07 logs
  drwxr-xr-x 4 mingledyarn web 512 Dec 31 2003 misc to upload
  drwxr-xr-x 2 mingledyarn web 512 May 3 2002 music
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jul 20 2001 pass
  drwxr-xr-x 2 root mingledyarn 6144 Apr 1 05:08 stats
  drwxrwxr-x 2 mingledyarn web 512 Jul 20 2001 txtcounter
  drwxr-xr-x 13 mingledyarn mingledyarn 1024 Apr 13 05:11 www
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jul 20 2001 www-secure
  226 Transfer complete.
  CWD www
  250 CWD command successful.
  PWD
  257 "/www" is current directory.
  PASV
  227 Entering Passive Mode (206,145,82,148,17,107).
  LIST
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 13 mingledyarn mingledyarn 1024 Apr 13 05:11 .
  drwxr-x--- 11 mingledyarn web 512 Sep 14 2004 ..
  drwxr-xr-x 5 mingledyarn mingledyarn 512 Jul 23 2001 about
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jul 20 2001 cgi-bin
  drwxr-xr-x 4 mingledyarn mingledyarn 512 Apr 12 03:13 chasesgreenhouses
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jul 23 2001 contact
  drwxr-xr-x 3 mingledyarn mingledyarn 512 Apr 26 2004 downloads
  drwxr-xr-x 6 mingledyarn mingledyarn 512 May 23 2003 folio
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Jun 12 2002 hosting
  drwxr-xr-x 11 mingledyarn mingledyarn 512 Jul 23 2001 images
  -rw-r--r-- 1 mingledyarn mingledyarn 5240 Apr 8 16:54 index.html
  -rw-r--r-- 1 mingledyarn mingledyarn 15437 Dec 6 05:32 indexvidtest.html
  -rw-r--r-- 1 mingledyarn mingledyarn 244 Sep 20 2002 missing.html
  -rw-r--r-- 1 mingledyarn mingledyarn 4907 Sep 20 2002 myredesign.gif
  drwxr-xr-x 2 mingledyarn mingledyarn 512 Apr 19 2004 photo
  -rw-r--r-- 1 mingledyarn mingledyarn 869 Sep 20 2002 smiles_pop.html
  lrwxr-xr-x 1 root mingledyarn 27 Jul 20 2001 stats -> /home/mingledyarn.com/stats
  -rw-r--r-- 1 mingledyarn mingledyarn 576 Sep 20 2002 underconstruction.htm
  drwxr-xr-x 4 mingledyarn mingledyarn 512 Apr 13 16:13 wedding
  drwxr-xr-x 3 mingledyarn mingledyarn 512 Jul 20 2001 wwwboard
  226 Transfer complete.
  CWD tour
  550 tour: No such file or directory
  MKD tour
  257 "/www/tour" - Directory successfully created
  CWD tour
  250 CWD command successful.
  PWD
  257 "/www/tour" is current directory.
  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (206,145,82,148,17,108).
  STOR pop_tour_intropic.jpg
  150 Opening BINARY mode data connection for pop_tour_intropic.jpg
  226 Transfer complete.
  Upload complete at 4/13/05 12:16:06 PM
  PASV
  227 Entering Passive Mode (206,145,82,148,17,109).
  STOR tour_beyond01.jpg
  150 Opening BINARY mode data connection for tour_beyond01.jpg
  226 Transfer complete.
  Upload complete at 4/13/05 12:16:09 PM
  PASV
  227 Entering Passive Mode (206,145,82,148,17,110).
  STOR tour_beyond02.jpg
  150 Opening BINARY mode data connection for tour_beyond02.jpg
  226 Transfer complete.
  Upload complete at 4/13/05 12:16:13 PM
  PASV
  227 Entering Passive Mode (206,145,82,148,17,111).
  STOR tour_beyond03.jpg
  150 Opening BINARY mode data connection for tour_beyond03.jpg
  get_reply():con_conn->Getline() returns -3155
  ftp_store_close: -3155 (state == RPUT_CLOSING)

  Posted 19 years ago #

• Jim Matthews Administrator

  I'm not sure why that error is happening. It seems to be timing dependent, as it is not happening on every transfer. You might try unchecking "Use passive mode transfers (PASV)" in the Firewall section of Preferences. Usually having that box checked improves reliability, but unchecking it will change the timing and might help in this case.

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• mingled Member

  I've tried it with and without Passive mode. Same result so far. I've been in contact with my hosting support and they tell me that they're seeing that I have multiple connections open and/or instances of Fetch. They think that Fetch may be failing to close the connections (even though I've "quit" and/or it's showing "disconnected" on my panel). and that the number of connections open is likely the problem.
  Two questions:
  1. Can I set a limit on the number of connections open at any one time within Fetch? My hosting company suggests that I should never have more than 3 open at any given time. (I already have the dialog unchecked which would allow multiple connections, and have also unchecked the "keep connections active" option, but they don't seem to be working).
  After trying several options with no change, they have tried a workaround solution of setting a parameter to down my connections (from their end) after 2 minutes. Sporadic results so far - the problem seems to occur less often but still occurs.
  2. Are their any compatability issues that you currently are aware of between the version of OS I'm running (Mac OSX v10.3.7 - fairly recent upgrade for me, but I don't know for sure if the timing of the upgrade is consistent with these current problems) and the version of Fetch I'm running v4.0.3)? And would an older version of Fetch work?

  Thanks for your help

  Posted 19 years ago #

• Jim Matthews Administrator

  Fetch opens one control connection per transfer window, so you can limit the number of connections by limiting the number of open windows. Data connections are opened as needed, in order to transfer a file or download a file list. Those are closed as soon as the transfer is done, but because of the way TCP networking works they may linger on the server side for 2 minutes before totally going away. So perhaps the problem is that when you are transfering a lot of small files there get to be too many lingering connections. I can't think of a way around that.

  I don't know of any compatibility problems with Fetch 4.0.3 and 10.3.7 (or any particular version of OS X).

  You might try a different FTP client so see if the problem is Fetch-specific. If it is please let me know.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #