Fetch Softworks

Download Errors (4 posts)

• Started 17 years ago by jonkaya
• Latest reply 17 years ago from Jim Matthews

• jonkaya Member

  When I go to download a file, it starts transfering in around 300KB/s and after 15 seconds to 3 minute later (on a 30mb file or larger), it drops all the way down to 150KB/s, stays there for a few seconds and then drops to 15KB/s till it errors out. The error message reads:

  Fetch could not get "File Name" because the FTP server encountered an error accessing a file or folder.
  Server responded: "Connection closed; transfer aborted."

  Anyone have this same issue? Anyone know how to correct this?

  Up untill about 2 weeks ago, I never had this issue. No computer changes, server changes, nothing. Any help would be appreciated.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Are you trying to download the same file each time? Or do you have the same problem with any sizeable file you try? Do smaller files transfer okay?

  Here are a couple of things you can try:

  * If you're running Fetch 4, try toggling the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Fetch Preferences (if it's on, turn it off; if it's off, turn it on).

  * Also, if you're running Fetch 4, you may want to try Fetch 5 to see if the problem goes away.

  * If you're already running Fetch 5, try checking the "Contact server during long transfers" checkbox in the Obscure preferences pane.

  If you have made no changes and these suggestions don't help, this may be a server problem. But after you have the problem again, you can post the transcript here (go to the Window menu, choose Fetch Transcript, and copy the contents of the window) and we'll look at it to see if we can offer further suggestions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• jonkaya Member

  Thanks Scott for your reply.

  Sometimes it works... sometimes it does not. No matter what the file size. Of course, the smaller the file size, the better the chances of it making it through.

  Is it a PC / MAC issue? My IT guy here thinks it to be a MAC issue. He can download the files at the same time, from the same office, but on his PC, just fine.

  I had the issues on Fetch 4 so I upgraded to Fetch 5 hoping it would possibly solve the issue. I have my preferences set to PASV with no change... both ways.

  Here is the error transcript you asked for:

  Fetch 5.0.4 (5A785) running on Mac OS X 10.4.2 (8C46) English
  StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
  Partial serial FETCH5X001-XYK8-ML3K T
  Connecting to kayadesign.com port 21 (10/21/05 4:11:46 PM)
  Connected to 208.179.155.151 port 21 (10/21/05 4:11:46 PM)
  220 Microsoft FTP Service
  ADAT
  500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
  AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
  500 'AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
  USER graphics
  331 Password required for graphics.
  PASS
  230 User graphics logged in.
  SYST
  215 Windows_NT
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (208,179,155,151,10,113).
  LIST
  125 Data connection already open; Transfer starting.
  09-13-05 08:16PM <dir> 5 Star
  09-14-05 02:36PM <dir> C&L Graphics
  09-20-05 02:23PM <dir> Carden
  09-08-05 12:34PM <dir> Carol Ostwald
  10-10-05 08:30PM <dir> Convergence Coaching
  09-12-05 11:17PM <dir> Dole Files
  09-12-05 12:43PM <dir> First Reliance Mortgage
  10-11-05 01:19PM 2390860 IBF294 BrokerBankerAds.sit
  10-21-05 01:54PM <dir> Limoneira
  10-21-05 12:53PM 4426752 mac tools.jpg
  10-21-05 12:55PM 5996032 Matco tools.JPG
  10-20-05 04:17PM <dir> Materia
  09-30-05 02:42PM <dir> Motorlife
  10-19-05 11:28AM <dir> Racebricks
  10-21-05 12:55PM 6466065 Snap-on.jpg
  10-21-05 12:55PM 5893291 U.S. Army.JPG
  10-21-05 12:50PM 2611290 U_S_ army#4B36.jpg
  09-23-05 12:06PM <dir> VIP Photography
  226 Transfer complete.
  CWD Limoneira
  250 CWD command successful.
  PWD
  257 "/Limoneira" is current directory.
  PASV
  227 Entering Passive Mode (208,179,155,151,10,114).
  LIST
  125 Data connection already open; Transfer starting.
  10-20-05 05:50PM 154603564 LimonEditedPhotos.sitx
  226 Transfer complete.
  TYPE I
  200 Type set to I.
  SIZE LimonEditedPhotos.sitx
  213 154603564
  MDTM LimonEditedPhotos.sitx
  213 20051021005054
  PASV
  227 Entering Passive Mode (208,179,155,151,10,115).
  RETR LimonEditedPhotos.sitx
  125 Data connection already open; Transfer starting.
  Update check skipped at 10/21/2005 04:13 PM (next check after 10/28/2005 03:49 AM)
  426 Connection closed; transfer aborted.
  Unsuccessful transfer of LimonEditedPhotos.sitx (10,537,356 bytes, 103,307 bytes/sec, 1:42 elapsed) stopped at 10/21/05 4:13:39 PM
  ftp_retrieve: -30004 (state == RGET_RETRIEVING)

  Posted 17 years ago #

• Jim Matthews Administrator

  I can't think of any reason for the transfer to be terminated like that. My best guess is that it's a server problem, but that's difficult to pin down. You might try downloading files from ftp.fetchsoftworks.com (leave the Username and Password fields blank when you connect); do you see the same problems there?

  You also might try resuming the download (choose Resume Download..." from the Remote menu). Does that help?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #