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Download issues... (10 posts)

  • Started 16 years ago by TripleG
  • Latest reply 16 years ago from Jim Matthews
  • TripleG Member

    Hello...please excuse my Fetch ignorance.

    I am able to upload to and/or delete files from my FTP site using Fetch. However, I cannot successfully download files anymore. Instead, I get these "Fetch Partial Downloads" files on my desktop that are about 700-800 KB in size.

    Anyone know why this might be happening? I used to be able to download files without a problem and I don't recall changing any preferences on my Mac or for Fetch because I don't know what I would be doing.

    Thanks,
    G

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please tell us which version of Mac OS, and which version of Fetch, you are using?

    There are certain combinations of Mac OS X and Fetch 5 that may cause downloaded files to not have the right icon.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • TripleG Member

    Thanks Scott...

    I believe I'm running Mac OS X Version 10.3.9 and Fetch 4.0.3.

    But....everything worked fine before. Not sure why it all of a sudden stopped being able to download data to my own Mac.......

    Thanks again,
    Gregg

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi Gregg,

    We haven't heard of that problem with 10.3.9 and 4.0.3 before, so I'm not sure what's going on, and I don't know why it would have suddenly started happening.

    Could you give Fetch 5.1.1 a try and see if you still have the same problem with it? You can download it from our home page, http://fetchsoftworks.com .

    Let us know what you find out. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • ClfrnGrl2 Member

    My entire office has experienced this same phenomenon on all our Mac's except the one running OS 10.4. I am very curious what the solution to this problem is as well.

    Thanks, N

    Posted 16 years ago #

  • Jim Matthews Administrator

    ClfrnGrl2:

    The next time you see this problem could you choose "Fetch Transcript" from the Window menu and post the contents? That may help us trouble-shoot the problem.

    Also, you might try double-clicking one of the partial download files to see if Fetch can successfully resume the download.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 16 years ago #

  • ClfrnGrl2 Member

    Here is the text from the "fetch transcript" window. My co-worker who is on 10.4.8 had no problem dowloading the same file with fetch.

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x702, StuffIt SDK Version StuffIt version 7.0.3
    Expires 12/05/2006 T
    Connecting to ftp.transcend.net port 21 (OS X firewall is off) (11/29/06 9:25:24 AM)
    Connected to 69.8.241.138 port 21 (11/29/06 9:25:26 AM)
    220 Microsoft FTP Service
    USER transftp
    331 Password required for transftp.
    PASS
    230 User transftp logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/transftp" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/transftp" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (69,8,241,138,51,197).
    LIST -al
    125 Data connection already open; Transfer starting.
    11-28-06 04:49PM 36609 2866.fh9
    11-28-06 04:49PM 29585 2866.fhMX
    08-15-06 12:38PM <dir> Dental brochure
    11-16-06 04:13PM 4150620 GrowandStayHealthy.sit
    11-27-06 02:01PM 8855366 Healthy_Newsletter.sit
    07-19-06 12:48PM <dir> Japanese 5040
    11-27-06 01:43PM <dir> Molina
    07-10-06 03:53PM <dir> Nakatomi
    11-03-06 04:33PM 5408366 NorthBay.zip
    11-07-06 11:11AM <dir> RelayHealth
    09-11-06 10:45AM <dir> secstate
    11-28-06 03:56PM 27807030 SMUDCDcover.sitx
    10-30-06 01:42PM 3274394 SP_19496_sos_bro.zip
    09-19-06 07:19AM 5219987 SP-Newsletter_final.indd.zip
    10-18-06 09:19AM 4780557 TAG_EVG2006_General.indd.zip
    11-01-06 12:21PM <dir> Title 15
    09-07-06 12:45PM <dir> TulareCo
    11-15-06 10:11AM 24436586 VSP 01990 diabetes mailer.sitx
    11-15-06 10:13AM 1109108 VSP Diabetes Sim Card.sitx
    11-15-06 03:02PM <dir> WinterStormTips
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    SIZE SMUDCDcover.sitx
    213 27807030
    MDTM SMUDCDcover.sitx
    213 20061128235605
    PASV
    227 Entering Passive Mode (69,8,241,138,51,198).
    RETR SMUDCDcover.sitx
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of SMUDCDcover.sitx (515,488 bytes, 11,988 bytes/sec, 0:43 elapsed) stopped at 11/29/06 9:26:26 AM
    ftp_retrieve: -30004 (state == RGET_RETRIEVING)
    Update check started at 11/29/2006 09:26 AM
    Update check skipped at 11/29/2006 09:27 AM (next check after 11/29/2006 11:39 PM)

    Posted 16 years ago #

  • Jim Matthews Administrator

    ClfrnGrl2:

    It isn't clear why the transfer is stopping at that point. Have you tried choosing Resume Download from the Remote menu? If that does not work could you post that transcript?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 16 years ago #

  • ClfrnGrl2 Member

    I tried Resum Download and this is what the Fetch Transcript said when I got the error message "Fetch could not get "SMUD Safe Home Heating.sitx because the FTP server sent an unexpected response." Hopefully this will be of some help, thanks.

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x702, StuffIt SDK Version StuffIt version 7.0.3
    Expires 12/05/2006 T
    Connecting to ftp.transcend.net port 21 (OS X firewall is off) (12/7/06 1:10:55 PM)
    Connected to 69.8.241.138 port 21 (12/7/06 1:10:56 PM)
    220 Microsoft FTP Service
    USER transftp
    331 Password required for transftp.
    PASS
    230 User transftp logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/transftp" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/transftp" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (69,8,241,138,51,207).
    LIST -al
    125 Data connection already open; Transfer starting.
    12-01-06 02:54PM 4351688 Ch_WIC Works.sit
    08-15-06 12:38PM <dir> Dental brochure
    11-16-06 04:13PM 4150620 GrowandStayHealthy.sit
    11-27-06 02:01PM 8855366 Healthy_Newsletter.sit
    07-19-06 12:48PM <dir> Japanese 5040
    12-06-06 09:10AM <dir> McGeorge USAID Brochure 2006
    11-27-06 01:43PM <dir> Molina
    07-10-06 03:53PM <dir> Nakatomi
    11-03-06 04:33PM 5408366 NorthBay.zip
    11-07-06 11:11AM <dir> RelayHealth
    09-11-06 10:45AM <dir> secstate
    12-07-06 11:56AM 5806142 SMUD Safe Home Heating.sitx
    10-30-06 01:42PM 3274394 SP_19496_sos_bro.zip
    09-19-06 07:19AM 5219987 SP-Newsletter_final.indd.zip
    10-18-06 09:19AM 4780557 TAG_EVG2006_General.indd.zip
    11-01-06 12:21PM <dir> Title 15
    09-07-06 12:45PM <dir> TulareCo
    11-15-06 10:11AM 24436586 VSP 01990 diabetes mailer.sitx
    11-15-06 10:13AM 1109108 VSP Diabetes Sim Card.sitx
    11-15-06 03:02PM <dir> WinterStormTips
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    SIZE SMUD Safe Home Heating.sitx
    213 5806142
    MDTM SMUD Safe Home Heating.sitx
    213 20061207195616
    PASV
    227 Entering Passive Mode (69,8,241,138,51,208).
    RETR SMUD Safe Home Heating.sitx
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of SMUD Safe Home Heating.sitx (718,208 bytes, 14,082 bytes/sec, 0:51 elapsed) stopped at 12/7/06 1:11:54 PM
    ftp_retrieve: -30004 (state == RGET_RETRIEVING)
    Update check skipped at 12/07/2006 01:12 PM (next check after 12/08/2006 04:29 AM)
    Connecting to ftp.transcend.net port 21 (OS X firewall is off) (12/7/06 1:12:37 PM)
    Connected to 69.8.241.138 port 21 (12/7/06 1:12:37 PM)
    220 Microsoft FTP Service
    USER transftp
    331 Password required for transftp.
    PASS
    230 User transftp logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/transftp" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    CWD /transftp/
    250 CWD command successful.
    PWD
    257 "/transftp" is current directory.
    TYPE I
    200 Type set to I.
    SIZE SMUD Safe Home Heating.sitx
    213 5806142
    MDTM SMUD Safe Home Heating.sitx
    213 20061207195616
    PASV
    227 Entering Passive Mode (69,8,241,138,51,209).
    RETR SMUD Safe Home Heating.sitx
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of SMUD Safe Home Heating.sitx (516,936 bytes, 9,941 bytes/sec, 0:52 elapsed) stopped at 12/7/06 1:13:30 PM
    ftp_retrieve: -30004 (state == RGET_RETRIEVING)
    Connecting to ftp.transcend.net port 21 (OS X firewall is off) (12/7/06 1:13:41 PM)
    Connected to 69.8.241.138 port 21 (12/7/06 1:13:41 PM)
    220 Microsoft FTP Service
    USER transftp
    331 Password required for transftp.
    PASS
    230 User transftp logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/transftp" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/transftp" is current directory.
    TYPE I
    200 Type set to I.
    SIZE SMUDSafeHeating.sitx
    550 SMUDSafeHeating.sitx: The system cannot find the file specified.
    MDTM SMUDSafeHeating.sitx
    550 SMUDSafeHeating.sitx: The system cannot find the file specified.
    PASV
    227 Entering Passive Mode (69,8,241,138,51,210).
    REST 970160
    500 'RE*T 970160': command not understood
    Unsuccessful transfer of SMUDSafeHeating.sitx (0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 12/7/06 1:13:41 PM
    ftp_retrieve: -30000 (state == RESTART_RETRIEVING)
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (69,8,241,138,51,211).
    LIST -al
    125 Data connection already open; Transfer starting.
    12-01-06 02:54PM 4351688 Ch_WIC Works.sit
    08-15-06 12:38PM <dir> Dental brochure
    11-16-06 04:13PM 4150620 GrowandStayHealthy.sit
    11-27-06 02:01PM 8855366 Healthy_Newsletter.sit
    07-19-06 12:48PM <dir> Japanese 5040
    12-06-06 09:10AM <dir> McGeorge USAID Brochure 2006
    11-27-06 01:43PM <dir> Molina
    07-10-06 03:53PM <dir> Nakatomi
    11-03-06 04:33PM 5408366 NorthBay.zip
    11-07-06 11:11AM <dir> RelayHealth
    09-11-06 10:45AM <dir> secstate
    12-07-06 11:56AM 5806142 SMUD Safe Home Heating.sitx
    10-30-06 01:42PM 3274394 SP_19496_sos_bro.zip
    09-19-06 07:19AM 5219987 SP-Newsletter_final.indd.zip
    10-18-06 09:19AM 4780557 TAG_EVG2006_General.indd.zip
    11-01-06 12:21PM <dir> Title 15
    09-07-06 12:45PM <dir> TulareCo
    11-15-06 10:11AM 24436586 VSP 01990 diabetes mailer.sitx
    11-15-06 10:13AM 1109108 VSP Diabetes Sim Card.sitx
    11-15-06 03:02PM <dir> WinterStormTips
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    SIZE SMUD Safe Home Heating.sitx
    213 5806142
    MDTM SMUD Safe Home Heating.sitx
    213 20061207195616
    PASV
    227 Entering Passive Mode (69,8,241,138,51,212).
    REST 1517504
    500 'RE*T 1517504': command not understood
    Unsuccessful transfer of SMUD Safe Home Heating.sitx (0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 12/7/06 1:13:57 PM
    ftp_retrieve: -30000 (state == RESTART_RETRIEVING)

    Posted 16 years ago #

  • Jim Matthews Administrator

    ClfrnGrl2:

    Unfortunately it looks like this server does not support resuming downloads.

    You mentioned earlier that all the computers in this office have the problem except for the one running 10.4. Is the 10.4 computer networked in a different way from the others?

    One thing you might try is running a different FTP client on your 10.3.9 machine (such as Interarchy or Cyberduck). If they also have a problem that would suggest a networking or server issue.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 16 years ago #

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