Fetch Softworks

Downloading & Password Help (7 posts)

• Started 11 years ago by Joe
• Latest reply 11 years ago from Joe

• Joe Member

  Hi,
  I am sending Quicktime files from my ftp to a client through Fetch. They are able to open and see the file but they're not able to download it. Is there a setting on my end for them to be able to download? Also, before they view the file it asks for my username and password. Is there a way to remove that request? I'd like them to be able to automatically download. I'm using Fetch 5.3 on a Mac Pro OS 10.5.8. Thanks!

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  It might be easiest to figure this out with a test file. Could you put a test file on your server, and then reply with the file's URL, the same way you would give a client a file's URL so that they could download it? I'll see what I can figure out from there.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Joe Member

  Here ya go...

  ftp://purplec0:@www.purplecow.tv/web/clients/DEMO/Jax.mov

  Posted 11 years ago #

• Jim Matthews Administrator

  Thanks, that helps a lot. Here's what I suggest doing:

  1) In Fetch, select the Jax.mov file that you referenced above
  2) Hold down the Option key, and click the WebView button in the toolbar
  3) You will be prompted to enter a web address for the web/clients/DEMO folder. You should enter:

  http://www.purplecow.tv/clients/DEMO/

  and click OK.

  Once you've done those things, WebView should be set up for your server. When you want to let a client download a file, select the file in Fetch and choose "Copy Web Address" from the Edit menu. If do that for Jax.mov you will get this URL:

  http://www.purplecow.tv/clients/DEMO/Jax.mov

  You can send the copied web address to your client. Your client should be able to open the address in a web browser without being prompted for a password.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Joe Member

  Thanks, this helps me work around the password issue. However, the link only plays in the browser. I can't figure out how to download the video file.

  Posted 11 years ago #

• Jim Matthews Administrator

  To let users download the video file I think you would have to do some more work. For instance, you could create an HTML file with a link to the video file. A client could right-click the link and choose to download the file rather than viewing the video.

  Posted 11 years ago #

• Joe Member

  OK, thanks for your help!!

  Posted 11 years ago #