Fetch Softworks

downloads abort after 1.6 MB (10 posts)

• Started 18 years ago by Eric
• Latest reply 18 years ago from Jim Matthews

• Eric Member

  I'm sorry I don't have a transcript. I am unable to download files larger than 1.6 MB from the client whose FTP service I use most for exchanging work. I know they are running an OS X server. I'm using Fetch 4.0.3 on OS X.3.5. I had the same problem in OS 9 with Fetch 3.0.3, except that downloads would abort after 800 KB. In OS 9, Interarchy would succeed, but in OS X it doesn't always, aborting sometimes after around 1.6 MB, sometimes more. The message is that the server shut down the connection. I am on a slow telephone line. This morning I tried RBrowser Lite and it easily downloaded a large file from the site that Fetch could not.

  Posted 18 years ago #

• Jim Matthews Administrator

  When Fetch fails does it report an error, or does the transfer stall (but the dog keeps running)? It would be useful to see a transcript after this happens. It would also be useful to have an idea of how long the transfer takes before it fails.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Eric Member

  It's all going fine and then abruptly stops with an error message that the server has dropped the connection. I'm pretty busy now, but I'll try to get the transcript for you soon.

  Posted 18 years ago #

• Eric Member

  Here's the transcript of an attempted download of a 1.7-MB file. After about 11 minutes (representing about 2.5 K/sec, which is typical on my rural telephone line), the download stopped with the following error message: "the server dropped the connection (it may be too busy)".

  TYPE I
  200 Type set to I.
  SIZE CH06.pdf
  213 1827961
  MDTM CH06.pdf
  213 20041027204523
  PORT 216,114,178,231,63,228
  200 PORT command successful.
  RETR CH06.pdf
  150 Opening BINARY mode data connection for CH06.pdf (1827961 bytes).
  get_reply():con_conn->Getline() returns -3253
  ftp_retrieve: -30014 (state == RGET_RETRIEVING)

  Posted 18 years ago #

• Eric Member

  I forgot to note that 1,655,064 bytes were successfully downloaded.

  Posted 18 years ago #

• Jim Matthews Administrator

  Are you dialing in from your Mac directly, or is there a router between your Mac and the modem?

  Also, do you see this problem if you upload to the incoming folder on ftp.fetchsoftworks.com (leave the User ID and Password fields blank, and ignore the permission error when you enter the incoming folder)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Eric Member

  There is no router; the phone line's plugged right into my Mac. Uploading is not a problem. (Sort of -- it aborts after sending files over 1.6 MB but not before the whole file has been uploaded.) It might be relevant that for this problem site I have to make sure I'm not in passive mode.

  Posted 18 years ago #

• Jim Matthews Administrator

  Do you see the problem uploading to ftp.fetchsoftworks.com?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Eric Member

  Uploading a 1.7-MB file to ftp.fetchsoftworks.com was successful.

  Posted 18 years ago #

• Jim Matthews Administrator

  It could be that the problem is caused by a router bug on the server end; the router there might drop your connection if you've been connected for a certain length of time without sending a command (i.e. because the transfer was taking place). I don't know of a solution other than changing the router to one that does not have this behavior. You can work around the problem by using the Resume Download command in the Remote menu to pick up your download where it left off.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #