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dropped connection error (3 posts)

  • Started 2 years ago by Beverly McGuire
  • Latest reply 2 years ago from Beverly McGuire
  • Beverly McGuire Member

    I have been using Fetch forever. I have been using version 5.75 for a while with no problems. I haven't changed anything. Suddenly I am getting this error when I try to upload files: "Fetch could not get the file list because the FTP server dropped the connection. Try again, or contact the server administrator to verify that the server is running." Does anyone have any experience with this and/or suggestions what to do? Thanks!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    I just sent a reply to your email. I heard last week from another customer of your web hosting provider, and contacted them about this problem. I just heard from them that they've made a configuration change that should solve the problem. Please let me know if you are still getting the message about a dropped connection.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Beverly McGuire Member

    Hi, Jim.

    Thanks so much for replying. Per a conversation with someone in Tech Support at my ISP (pacific.net), I unchecked the enable encryption checkbox, and that took care of the problem. Of course now my data is being transmitted unencrypted, but I am willing to take my chances with that so that I can continue to use Fetch. I really don't feel like learning to use a new FTP client! I like Fetch. :-)

    Beverly

    Posted 2 years ago #

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