Fetch Softworks

Dropped Connection the Problem? (10 posts)

• Started 15 years ago by sperruzzi
• Latest reply 15 years ago from Scott McGuire

• sperruzzi Member

  I get the Dropped Connection error each time I attempt to access the server, who tells me that it's probably because I don't have FETCH set to only one remote connection. I've been uploading to two different servers for years without messing with any settings. Everyone's stumped!! Help!!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  If you can upload to other servers without a problem and just have a problem with this one server, it's most likely a problem with that server, not your Fetch settings.

  Fetch does not use multiple connections when uploading; if you only have one Fetch window open to that server, Fetch only uses one remote connection.

  (While you can open more than one connection to the same server by going through the New Connection dialog to create multiple windows to the server, I'm assuming you aren't doing that.)

  If you send us a transcript of an attempt to access the server, we will take a look and see if we have further suggestions. To do this:

  * Quit Fetch.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again, if that's the problem.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• sperruzzi Member

  This is the Transcript text you asked for.

  Connecting to crestonezone.net port 21 (9/15/08 7:42:07 AM)

  220 Pro FTPD 1.2.9 Server (Pro FTPD) [hex14.freehostia.com]

  USER steper487

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please tell me which version of Fetch you are using, and which version of Mac OS X?

  And does the error message appear right away, or does it take several minutes to show up?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• sperruzzi Member

  Scott,

  Thank you so much for your help. I'm using version 3.0.3 of Fetch, version 10.2.8 of OX 10, and I get the error message right away (Error: Server Dropped the Connection.

  Steve

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Could you give Fetch 5.0.5 a try and see if it works to connect to the server?

  And if it does not, could you send the transcript from it (the transcripts in Fetch 5 are more detailed and might have more information about the problem).

  You can download a copy of Fetch 5.0.5 from our downloads page at:

  http://fetchsoftworks.com/downloads.html

  Please be sure to download version 5.0.5 - while there are newer versions of Fetch, they do not work on Mac OS X 10.2.8. (While Fetch 5.0.5 is not free, you can try it free for 15 days, and we can at least hopefully get more information about the problem. Running Fetch 5.0.5 on the same computer should not interfere with your Fetch 3.0.3 setup.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• sperruzzi Member

  Here's the script you asked for.

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.2.8 (6R73) PowerPC English
  StuffIt Engine 0x0 (StuffIt Features Not Available)
  Expires 09/30/2008 T
  Connecting to crestonezone.net port 21 (OS X firewall is off) (9/16/08 4:36:26 AM)
  Connected to 69.80.227.244 port 21 (9/16/08 4:36:27 AM)
  220 ProFTPD 1.2.9 Server (ProFTPD) [hex14.freehostia.com]
  USER steper487
  Connecting to crestonezone.net port 21 (OS X firewall is off) (9/16/08 4:37:12 AM)
  Connected to 69.80.227.244 port 21 (9/16/08 4:37:12 AM)
  220 ProFTPD 1.2.9 Server (ProFTPD) [hex14.freehostia.com]
  USER steper487
  Update check skipped at 09/16/2008 04:37 AM (next check after 09/16/2008 05:44 AM)

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Thanks for the Fetch 5.0.5 transcript. Unfortunately, there's not much new information there.

  We'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X. This will help us determine whether this is a Fetch problem, or something else. To do this:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp crestonezone.net

  * And then press the Return key.
  * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
  * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
  * If you haven't gotten an error yet, type "ls" (without quotes), and press the Return key.
  * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
  * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

  Let us know what happens.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• sperruzzi Member

  Last login: Wed Sep 17 04:29:45 on ttyp1
  Welcome to Darwin!
  [Steve-Perruzzis-Computer:~] steveper% ftp
  Scott, This is what I got.

  Steve

  crestonezone.net
  Connected to crestonezone.net.
  220 ProFTPD 1.2.9 Server (ProFTPD) [hex14.freehostia.com]
  Name (crestonezone.net:steveper): steper487
  421 Service not available, remote server has closed connection.
  ftp: Login failed.
  ftp>

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Thanks. The fact that neither version of Fetch, or the command-line FTP, can connect means this is definitely a problem on the server end; looks like it might be some problem with the way they've configured your account.

  You'll have to talk to the people who run the server and see if they can figure it out.

  Please let us know if you have any further questions after doing that.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #