Fetch Softworks

Each time I attempt to "put" my new website up, I get the following message. (6 posts)

• Started 14 years ago by sdeady
• Latest reply 14 years ago from Scott McGuire

• sdeady Member

  Forbidden

  You don't have permission to access / on this server.

  Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
  Apache/2.2.10 (Unix) mod_ssl/2.2.10 OpenSSL/0.9.8b DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.andovergraphicdesign.com Port 80

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  This error may mean that you're trying to upload your website files to the wrong folder on the server.

  On many servers, the files that make up your website must go in a specially named folder, for example, one named "public_html", "htdocs", or "www" -the exact name of the folder will depend on your server - instead of in the / folder (which called the root folder, and is the one you are apparently seeing first when you connect to your server).

  If you could do the following, we may be able to provide more specific advice:

  * Quit Fetch.
  * Open Fetch again.
  * Connect to your server.
  * Go to the View menu, and choose Refresh.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• tomg Member

  I have the same problem:

  I get:

  Not Found

  The requested URL / was not found on this server.

  Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  Here is what the Fetch Transcript said:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-TA79-MFUK T
  Connecting to alittlebitoffiddle.com port 21 (Mac OS X firewall is allowing connections) (2/12/09 11:37:19 PM)
  Connected to 75.119.212.26 port 21 (2/12/09 11:37:19 PM)
  220 DreamHost FTP Server
  USER tomgunterman
  331 Password required for tomgunterman.
  PASS
  230 User tomgunterman logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (75,119,212,26,203,208).
  Making data connection to 75.119.212.26 port 52176
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-x--x 9 tomgunterman pg1963396 4096 Feb 12 20:23 .
  drwxr-x--x 9 tomgunterman pg1963396 4096 Feb 12 20:23 ..
  -rw-r--r-- 1 tomgunterman pg1963396 260 Dec 5 15:40 .alias
  -rw-r--r-- 1 tomgunterman pg1963396 81 Dec 5 15:40 .bash_profile
  -rw-r--r-- 1 tomgunterman pg1963396 55 Dec 5 15:40 .bashrc
  -rw-r--r-- 1 tomgunterman pg1963396 417 Dec 5 15:40 .cshrc
  drwxr-xr-x 6 tomgunterman pg1963396 4096 Feb 12 23:32 alittlbitoffiddle.com
  drwxr-xr-x 5 tomgunterman pg1963396 4096 Jan 19 00:08 infullswingjazz.com
  drwxr-xr-x 5 tomgunterman pg1963396 4096 Feb 3 00:02 itsstevewalkernot.tomgunterman.com
  dr-xr-x--- 8 tomgunterman dhapache 4096 Feb 2 23:33 logs
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 12:33 tomgunterman.com
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 14:41 tomgunterman.net
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 14:38 tomgunterman.org
  226 Transfer complete.
  CWD /
  250 CWD command successful
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (75,119,212,26,154,85).
  Making data connection to 75.119.212.26 port 39509
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-x--x 9 tomgunterman pg1963396 4096 Feb 12 20:23 .
  drwxr-x--x 9 tomgunterman pg1963396 4096 Feb 12 20:23 ..
  -rw-r--r-- 1 tomgunterman pg1963396 260 Dec 5 15:40 .alias
  -rw-r--r-- 1 tomgunterman pg1963396 81 Dec 5 15:40 .bash_profile
  -rw-r--r-- 1 tomgunterman pg1963396 55 Dec 5 15:40 .bashrc
  -rw-r--r-- 1 tomgunterman pg1963396 417 Dec 5 15:40 .cshrc
  drwxr-xr-x 6 tomgunterman pg1963396 4096 Feb 12 23:32 alittlbitoffiddle.com
  drwxr-xr-x 5 tomgunterman pg1963396 4096 Jan 19 00:08 infullswingjazz.com
  drwxr-xr-x 5 tomgunterman pg1963396 4096 Feb 3 00:02 itsstevewalkernot.tomgunterman.com
  dr-xr-x--- 8 tomgunterman dhapache 4096 Feb 2 23:33 logs
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 12:33 tomgunterman.com
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 14:41 tomgunterman.net
  drwxr-xr-x 2 tomgunterman pg1963396 4096 Jan 23 14:38 tomgunterman.org
  226 Transfer complete.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Tom,

  From looking at the DreamHost help pages, I suspect the problem is that the files have been uploaded to the wrong place.

  When you connect to your server with Fetch, are you entering anything in the "initial path" field? If not, it sounds like that's the problem.

  Before connecting, you need to click on the disclosure button (the blue square with a triangle in it in the lower left of the New Connection dialog), and then enter your domain name in the "Initial path" field as well as the Hostname field. Then upload your files to that new location.

  I think this will fix the problem.

  Please let us know if it works or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• tomg Member

  Thank you, Scott. I learned something from your suggestion, irregardless of what's written below.

  It would be cowardly to not 'fess up.

  Uh . . .

  But it's hard . . .

  Uh . . . I left out a letter. For two days!!

  I take back all the unkind things I called your puppy.

  Sorry.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Tom,

  You're welcome, and I'm glad to hear you found the problem.

  I think with a domain name like alittlebitoffiddle.com, I might mistype it pretty often too!

  Fortunately, the Fetch puppy, like most dogs, is always happy to see you, regardless. :-)

  Please let us know if we can be of further assistance.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #