Fetch Softworks

Email and web SLOW when using Fetch (4 posts)

• Started 16 years ago by rcoda
• Latest reply 16 years ago from Scott McGuire

• rcoda Member

  When using Fetch to upload files, my email and any web surfing grind to a halt. Is there any way to resolve this?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Email and web surfing are forms of downloading from the Internet. Fetch tries to upload files at the maximum speed allowed by your Internet connection (because usually you want the uploads to finish as quickly as possible).

  Internet connections must share their capacity between uploads and downloads. Well configured Internet connections should be set up so that neither uploads nor downloads can take over - so while downloads (email and web) may be slower when an upload is going on, they do not completely stop. However, on some not so well configured connections, uploads (or downloads) can take over the entire connection, preventing you from doing anything else. (This is more likely to happen on relatively slow Internet connections, that have less capacity to begin with.) It sounds like that's what is happening to you.

  We're sorry, but Fetch does not have a way to limit the amount of the Internet connection it uses; as I said, it tries to get the job done as fast as possible, and so it uses as much as the Internet connection allows it to.

  I would suggest contacting your Internet provider and see if they can make any adjustments to your connection so that uploads do not take over everything (usually this would be controlled by settings in the cable/DSL modem). Or possibly they could offer you a faster Internet connection, which would not show this problem as much, because it has more capacity all around.

  Another option is to do uploads at times when you do not otherwise want to use the computer, although we realize that may not be possible because sometimes you must upload stuff sooner rather than later.

  Sorry not to have a better answer for you, and please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• rcoda Member

  Thanks Scott. I have a 12MB cable connection (DL) and usually 760k-1MB (UL) and a Quad Core MacPro with 9GB of RAM. So I am stacked. Seems like a Fetch limitation.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  That's very surprising - with that fast of a connection and Macintosh, in our experience Fetch uploads shouldn't be capable of taking over the entire connection and preventing downloads from working. (Or any uploads, I believe you'd have the same problem with any FTP client if you're having it with Fetch.)

  In fact, I have a very similar setup to that (Mac Pro, similar cable Internet speeds) and Fetch uploads don't cause a problem with email or web browsing. (Likewise with one of my co-workers, and he's in a completely different location with a different network and network equipment.)

  So I do think it's likely this is the result of some misconfigured piece of network equipment.

  Do you use a router or wireless base station? If so, you might try connecting directly to the cable modem and see if you experience the same problem. You might also try power cycling the cable modem and any routers/base stations and see if that helps. If you still experience the problem after power cycling and connecting directly to the modem, I would, as I said, contact the cable company and have them run some diagnostics to make sure there isn't a problem with the cable modem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #