Fetch Softworks

Error "Cannot find file specified" (4 posts)

• Started 21 years ago by pmorgan389
• Latest reply 18 years ago from Scott McGuire

• pmorgan389 Member

  I am working with a client at my company that is not able to navigate through our ftp site. Keeps receiving an error message with "Cannot find file specified". Was wondering if anyone has any suggestions. They are using Fetch 4.0 and attaching to a Win2000 Advanced server with IIS 5.0. Any info would be appreciated. Thanks.

  Posted 21 years ago #

• Jim Matthews Administrator

  It would be useful to see the contents of the Fetch Transcript window after the client gets that message. The client can open the transcript window by choosing "Fetch Transcript" from the Window menu.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• Mahalie Member

  We've been having this problem a lot lately as well. Our FTP server is Windows Server 2003 / IIS 6. I will try to get one of our clients to post a transcript, but generally they are not technically savvy and they just want it to work, so frankly, I ask them to download a different FTP client. That has worked.

  Some things I've been asking them to try (based on messages at this forum):
  Uncheck the "Use Internet Config" box in the General section of Preferences and check the "Use passive mode transfers (PASV)" box in the Firewall section of Preferences.

  OR TRY

  In the Firewall section of Fetch Preferences, uncheck the "Use passive mode transfers (PASV)" box.

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Mahalie,

  Does that advice help some of your users?

  We understand that clients may not be technically savvy and would rather just get their files uploaded, but without further information we can't diagnose the problem. So if you could get a transcript or two, we would certainly appreciate it so that we can hopefully either fix the problem or figure out what the correct advice to give is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #