Fetch Softworks

Error message (3 posts)

• Started 19 years ago by Petalpiepuddinpop
• Latest reply 19 years ago from Petalpiepuddinpop

• Petalpiepuddinpop Member

  I keep getting an error message I can not download to an ftp site I get this message:

  Server response: Could not open data connection to port 56790. Operation timed out.

  Any suggestions what I do to get rid of this message? so that I can get some work done?

  Posted 19 years ago #

• Jim Matthews Administrator

  The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Preferences; i.e. check it if it's unchecked, uncheck it if it's checked.

  If that doesn't help could you post the contents of the Fetch Transcript window after you get the error message? The information there is usually helpful for trouble-shooting.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• Petalpiepuddinpop Member

  Originally posted by JimMatthews:

  The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Preferences; i.e. check it if it's unchecked, uncheck it if it's checked.

  If that doesn't help could you post the contents of the Fetch Transcript window after you get the error message? The information there is usually helpful for trouble-shooting.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Thank you very much for your help it worked!

  Posted 19 years ago #