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error message saying quota exceeded (2 posts)

  • Started 10 years ago by jbumpas
  • Latest reply 10 years ago from Scott McGuire
  • jbumpas Member

    hi - when i do an upload with fetch now, i get an error message saying

    "server responded: quota exceeded: img_0582.jpg won't be saved, 10224 kbytes used (99%) - authorized 10240 kb"

    i have talked with my hosting service (site5) and they say there is no problem. i can also go to the site5 site and manually upload pictures as i have plenty of space there. so i am thinking this is a problem with fetch?

    any ideas?
    janet

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Janet,

    "Quota exceeded" is a message from the server that means you are out of space in your account - the message is even telling you how much of your space you have used up (99%, it looks like).

    I'm not sure why your hosting provider is telling you there is no problem, or that you can upload using the site5 website, unless you are somehow uploading to a different account when you go to the website.

    Anyway, there is nothing Fetch can do about this, nor is it a problem with Fetch - it is a message coming back from the server. If you delete some old files you don't need from your account (if possible), I believe the problem will go away. If that's not possible, you should call back and tell site5 the information you are using to connect in Fetch, and ask them why the server is telling you quota exceeded if that's not the case.

    Please let us know if you have any further questions about the above.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

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