Fetch Softworks

Error messages while trying to connect (3 posts)

• Started 9 years ago by Jill
• Latest reply 9 years ago from Jill

• Jill Member

  Hi. Trying to update my website and keep getting this message while trying to connect to Fetch:

  "An FTP connection to ftp.jillwussowphotography.com could not be opened because the FTP server has shut down.
  Try again or contact server admin. to verify that the server is running. Server responded: "Sorry, cleartext sessions are not accepted on this server."

  I'm not too tech savvy so keep it as simple as possible please!

  Thank you!

  Edited 9 years ago #

• Jim Matthews Administrator

  Hi,

  It sounds like your website is hosted by Yahoo! Yahoo! recently started requiring use of FTP with TLS/SSL rather than simple FTP. So you want to set the Connect using: menu in the Fetch New Connection dialog to FTP with TLS/SSL.

  Also, be sure that you have Fetch 5.7.3, the latest version. If you don't have it, you can download it from:

  http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Jill Member

  Excellent, thank you! Seems to work now!

  Posted 9 years ago #