Fetch Softworks

Error: no host by that name (9 posts)

• Started 18 years ago by guest
• Latest reply 18 years ago from guest

• guest Registered Member

  I recently upgraded my system from OS 10.2 to 10.3.7. Fetch was working in the old system, but now when I try to put a file, I get the message: "Error: There is no host by that name." I have double-checked the host, user ID and password info, and it is correct. Another machine in our office, also running 10.3.7, runs Fetch fine. However, I would like to fix my copy so that I don't have to interrupt others to transfer files. Help!

  Posted 18 years ago #

• Jim Matthews Administrator

  I would check that the "Proxy type" pop-up menu in the Firewall section of Preferences is set to "None". If that is the case, could you post the contents of the "Fetch Transcript" window (choose "Fetch Transcript" from the Window menu) after you dismiss the error message?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• bbrq892 Member

  I had exactly the same problem using 10.3.7 which was solved by setting my proxy preference to "none" - thanks Jim.

  Now I keep getting the following message (over and over again):
  Error: the server dropped the connection (it may be too busy)

  Is this a true reflection of what's happening?

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents (after you dismiss the error message and New Connection dialog)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  I'm using OSX 10.3.2 and get this error message when I'm home using Cox high speed internet but not when I'm a work going in through the network. Cox doesn't have a clue. Any thoughts?

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents (after you dismiss the error message and New Connection dialog)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  Fetch 4.0.3 System 0x1037 Serial FETCHED001-7A1X-SBFB TR
  Using USER with no logon (aka USER user@host) proxy server host:sally.sandiego.edu, port:80, userid:
  Connecting to sally.sandiego.edu port 80 (2/5/05 3:20:26 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ó¿ port 36904 srcport 0 (name = sally.sandiego.edu, real_remote_addr = 0x1, port = 80)
  Using USER with no logon (aka USER user@host) proxy server host:sally.sandiego.edu, port:80, userid:
  Connecting to sally.sandiego.edu port 80 (2/5/05 3:21:32 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ó¿ port 36904 srcport 0 (name = sally.sandiego.edu, real_remote_addr = 0x1, port = 80)
  Using USER with no logon (aka USER user@host) proxy server host:sally.sandiego.edu, port:80, userid:
  Connecting to sally.sandiego.edu port 80 (2/5/05 3:21:39 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ó¿ port 36904 srcport 0 (name = sally.sandiego.edu, real_remote_addr = 0x1, port = 80)
  Using USER with no logon (aka USER user@host) proxy server host:sally.sandiego.edu, port:80, userid:
  Connecting to sally.sandiego.edu port 80 (2/5/05 3:21:45 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ó¿ port 36904 srcport 0 (name = sally.sandiego.edu, real_remote_addr = 0x1, port = 80)

  "Sally" is the university library server which has a firewall to restrict access to databases and online journals--which I, as a faculty member, can get through by having proxy server set to whatever. I used to know how to deal with this in Mac OS 9.x but I'm using OSX and dunno.

  Posted 18 years ago #

• Jim Matthews Administrator

  I'm guessing that you don't want to use that proxy server for FTP; it is probably a web-only proxy. So I would recommend settiing the "Proxy Type" pop-up menu in the Firewall section of Fetch's Preferences window to "None".

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  Bingo! Many thanks!

  Posted 18 years ago #