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Error: Server dropped connection (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 18 years ago by kherman
  • Latest reply 18 years ago from Jim Matthews
  • kherman Member

    All of a sudden in the last week we are unable to access our client sites via Fetch 4.0.3 on Mac OS 10.3.8. We receive the error message that the specified server has dropped the connection. I've tried 6 different sites and 3 different macs on the same network without success. These sites do not have heavy traffic so it can't be related to that... we do share a T1 with another company next door to us. Is it possible they have some kind of Firewall that is blocking our ability to connect? Below is a sample transcript. Thanks in advance.

    Fetch 4.0.3 System 0x1038 Serial FETCHFL001-894C-T6B8 TR
    Connecting to ftp01.powweb.com port 21 (2/24/05 4:59:30 PM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 53 of 500 allowed.
    220-Local time is now 13:57. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER kherman
    331 User kherman OK. Password required
    PASS
    230-User kherman has group access to: customer
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (66,152,97,18,88,69,)
    LIST
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155
    Connecting to wdiprinting.com port 21 (2/24/05 4:59:50 PM)
    220 ProFTPD 1.2.9 Server (ProFTPD) [216.234.165.241]
    USER anonymous
    331 Anonymous login ok, send your complete email address as your password.
    PASS
    230 Anonymous access granted, restrictions apply.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    CWD /incoming
    250 CWD command successful.
    PWD
    257 "/incoming" is current directory.
    PASV
    227 Entering Passive Mode (216,234,165,241,88,72,)
    LIST
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155

    Posted 18 years ago #

  • Jim Matthews Administrator

    It does look like a firewall of some sort is blocking your connections. Can you connect to ftp.fetchsoftworks.com (leave the User ID and Password fields blank) and get a file list?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 18 years ago #

  • kherman Member

    Just tried the Fetch ftp. Same error. I also got an email from the IT guy. He said they've had a Firewall in place since '02. How is it possible that initially we were able to ftp to our sites and now we can't?

    Anyways he said he could give me the VPN account to access the system. That's a bit out of my expertise, would it help us?

    I really appreciate your help. Thanks.

    Posted 18 years ago #

  • Jim Matthews Administrator

    If you can't connect to ftp.fetchsoftworks.com with "Use passive mode transfers (PASV)" selected in the Firewall section of Fetch Preferences then something is blocking all FTP connections to any server. I'd say that something must have changed recently -- the firewall is now blocking outbound connections to "high-numbered" ports, and that will keep passive mode FTP from working.

    So I'd show this note to the firewall administrator and see if the change can be reversed. If that does not work you could try the VPN option.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 18 years ago #

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