Fetch Softworks

Error uploading files (5 posts)

• Started 5 years ago by Mike
• Latest reply 5 years ago from Mike

• Mike Member

  Logged in perfect to website but when I try and upload any file I get an error 'FTP server sent an unexpected response'

  Connecting to ftp.redfiregraphics.co.uk port 21 (Mac OS X firewall is allowing connections) (08/08/2018, 17:13)
  Connected to 217.68.242.146 port 21 (08/08/2018, 17:13)
  220 (vsFTPd 2.2.2)
  USER redfir01
  331 Please specify the password.
  PASS
  230 Login successful.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  CWD /
  250 Directory successfully changed.
  PWD
  257 "/"
  TYPE A
  200 Switching to ASCII mode.
  PASV
  227 Entering Passive Mode (217,68,242,146,143,155).
  Making data connection to 217.68.242.146 port 36763
  LIST -al
  150 Here comes the directory listing.
  drwxrwxr-x 9 557 500 4096 Aug 08 15:57 .
  drwxrwxr-x 9 557 500 4096 Aug 08 15:57 ..
  -rw-rw-r-- 1 500 500 1076 Sep 22 2008 .rwmanifest.plist
  drwx------ 5 500 500 4096 Jul 07 2016 Maildir
  drwxr-xr-x 16 557 500 4096 Mar 20 17:17 StMarksTest
  -rw-r--r-- 1 500 500 40882 Aug 07 2016 apple-touch-icon.png
  drwxrwxr-x 2 557 500 4096 Sep 16 2008 cgi-bin
  -rw-r--r-- 1 500 500 894 Aug 07 2016 favicon.ico
  drwxr-xr-x 5 500 500 4096 Jun 07 2016 files
  -rw-r--r-- 1 500 500 25085 Aug 07 2016 index.html
  drwxr-xr-x 2 500 500 4096 Jun 07 2016 resources
  drwxr-xr-x 5 500 500 4096 Jun 07 2016 rw_common
  -rw-r--r-- 1 500 500 221 Aug 07 2016 sitemap.xml
  drwxrwxr-x 11 500 500 4096 Jun 06 2016 xxx56565648
  226 Directory send OK.
  PASV
  227 Entering Passive Mode (217,68,242,146,210,60).
  Making data connection to 217.68.242.146 port 53820
  STOR index.html
  553 Could not create file.
  ftp_store_setup: 2,-30000 (state == PUT_SETTING_UP)
  retry_failed_operation derr = 2, -30000 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Error setting up upload of index.html, will retry (attempt #1)
  PWD
  257 "/"
  PASV
  227 Entering Passive Mode (217,68,242,146,42,139).
  Making data connection to 217.68.242.146 port 10891
  STOR index.html
  553 Could not create file.
  ftp_store_setup: 2,-30000 (state == PUT_SETTING_UP)
  retry_failed_operation derr = 2, -30000 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
  Error setting up upload of index.html, will retry (attempt #2)
  PWD
  257 "/"
  PASV
  227 Entering Passive Mode (217,68,242,146,46,196).
  Making data connection to 217.68.242.146 port 11972
  STOR index.html
  553 Could not create file.
  ftp_store_setup: 2,-30000 (state == PUT_SETTING_UP)
  retry_failed_operation derr = 2, -30000 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
  Error setting up upload of index.html, will retry (attempt #3)
  PWD
  257 "/"
  PASV
  227 Entering Passive Mode (217,68,242,146,167,56).
  Making data connection to 217.68.242.146 port 42808
  STOR index.html
  553 Could not create file.
  ftp_store_setup: 2,-30000 (state == PUT_SETTING_UP)
  retry_failed_operation derr = 2, -30000 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
  retry_failed_operation() (tw->retry_count (3) >= max_retries (3)) and not making_progress
  Fetch could not put “index.html” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “Could not create file.”)
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 1476097 reply_received = 1476096 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 1476097 reply_received = 1476096 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 1476098 reply_received = 1476096 TickCount() - reply_received = 2
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 1476100 reply_received = 1476096 TickCount() - reply_received = 4
  225 No transfer to ABOR.
  PWD
  257 "/"
  PWD
  257 "/"
  PWD
  257 "/"

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for posting the transcript. Your web hosting company's server is reporting an error when it tries to create the index.html file. It looks to me like you are uploading index.html in the correct folder on the server, so my best guess is that this is a server malfunction. I would recommend contacting your web hosting company to let them know about this problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Mike Member

  The strange thing is I can create a new folder and upload files inside that folder.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Yes, that's another reason to believe that there isn't a problem with Fetch talking to the server, just a problem with the server creating or overwriting that particular file.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Mike Member

  Thanks for your help, I've been in touch with the hosting company, so hopefully it will get sorted.

  Posted 5 years ago #