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ERROR - while 'Getting file list..." (8 posts)

  • Started 8 years ago by Steller Designs
  • Latest reply 8 years ago from Scott McGuire
  • Steller Designs Member

    Hi FETCH Support!

    I need some help! I have been a FETCH user for a couple years now, favorite client, way better than that CYBERduck nonsense! Anyways, I have just encountered my first error / message i can't get past using your application. I downloaded / paid for the latest version of Fetch, 5.5.3 for a MacPro, running OS 10.6.2 (Snow leopard). I have about a dozen FTP accounts hosted on my remote server, and i can't seem to login to them. I have tried multiple accounts, and it always gets the same message. I have checked my internet connection, my server is running, the domains are current, the dns records are correct, and still can't login. The error says: "Fetch could not get the file list because the FTP server sent an unexpected response. Check the Fetch Transcript window for more information." I click OK, try it again, restarted the program, my computer, my internet connection... you are my last resort! Please help! PS. While the error message is loaded, it says "Connected." at the bottom of the fetch window.... Get back to me when you can! I have websites that need changes and can't access them!
    Sincerely,
    Scott Mosteller

    Edited 8 years ago #

  • Scott McGuire Administrator

    Hi Scott,

    We'd like some more information to help figure out what's going on.

    Did this problem start happing after you upgraded to Fetch 5.5.3, or was Fetch 5.5.3 working fine until yesterday?

    Or was it happening with an older version of Fetch, and you upgraded in hopes that would fix the problem?

    And could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Steller Designs Member

    Hi Scott - here it is! The problem occurred before i upgraded to 5.5.3, with the upgrade, i thought it would fix the problem. Thanks for your help! I tried FETCH on another mac, the latest version, and it worked great! So it must be my computer, let me know what we can do!

    ______________ ______________ ______________ ______________ ______________ ______________ ______________

    Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.6.2 (10C540) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-ZFCZ-JKK6 T
    Connecting to ftp.stellerdesigns.com port 21 (Mac OS X firewall is allowing connections) (3/9/10 4:03 PM)
    Connected to 68.178.200.149 port 21 (3/9/10 4:03 PM)
    220 Microsoft FTP Service
    USER stellerdesigns
    331 Password required for stellerdesigns.
    PASS
    230 User stellerdesigns logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/stellerdesigns" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/stellerdesigns" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,1,130,225,0
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (68,178,200,149,13,251).
    Making data connection to 68.178.200.149 port 3579
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Scott,

    Thanks for the transcript.

    Was the Mac that connected successfully on the same network as the Mac having problems? (That is, in the same location as the Mac having problems?)

    Would it be possible for you to send us a transcript from the successful connection on the other Mac?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Steller Designs Member

    Hi Mr. Scott,

    The Mac was NOT on the same network, i am writing this reply now from the mac that WAS working - at my school - and i have attached the transcript from its successful connection below: Let me know what to do from here! Thanks for your help!

    _____________ _____________ _____________ _____________ _____________ _____________

    Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.5.1 (9B21) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 3/24/10 T
    Connecting to ftp.stellerdesigns.com port 21 (Mac OS X firewall is allowing connections) (3/9/10 4:27 PM)
    Connected to 68.178.200.149 port 21 (3/9/10 4:27 PM)
    220 Microsoft FTP Service
    USER stellerdesigns
    331 Password required for stellerdesigns.
    PASS
    230 User stellerdesigns logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/stellerdesigns" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/stellerdesigns" is current directory.
    Retrieved 134 items from file list cache, stored 3/9/10 4:18 PM
    PWD
    257 "/stellerdesigns" is current directory.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Scott,

    Okay, thanks. Since the Mac that can connect successfully is on a different network than the problem Mac, this suggests that the problem may be caused by the networking equipment at the other location.

    On the problem Mac, I would first try the following:

    * Quit Fetch if it's running.
    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Make sure the "Use passive mode transfers" checkbox is checked.
    * Close the Preferences window.
    * Try connecting again.

    If that doesn't help, then the next thing I'd recommend is that you try restarting all your network equipment - it seems like a simply troubleshooting step, but it does sometimes help fix problems like you're experiencing. You should do it in the following order:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.
    * And try connecting with Fetch again.

    Let us know if you're still having problems after trying these two things.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Steller Designs Member

    Hi Scott,

    I checked system preferences, and now the error window says "Fetch could not get the file list because there was a timeout trying to establish a passive mode data connection. A server firewall might be blocking passive mode (PASV transfers. Ask the server administrator for help, or try unchecking the "Use passive mode transfers (PASV)" box in the General pane of the preferences." I have entered the transcript below:

    ______________ ______________ ______________ ______________ ______________ ______________

    Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.6.2 (10C540) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-ZFCZ-JKK6 T
    Connecting to ftp.stellerdesigns.com port 21 (Mac OS X firewall is allowing connections) (3/9/10 6:12 PM)
    Connected to 68.178.200.149 port 21 (3/9/10 6:12 PM)
    220 Microsoft FTP Service
    USER stellerdesigns
    331 Password required for stellerdesigns.
    PASS
    230 User stellerdesigns logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/stellerdesigns" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/stellerdesigns" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (68,178,200,149,14,203).
    Making data connection to 68.178.200.149 port 3787
    ABOR
    225 ABOR command successful.
    PORT 192,168,1,130,225,250
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/stellerdesigns" is current directory.
    Update check skipped at 3/9/10 6:14 PM (next check after 3/10/10 5:05 AM)
    PWD
    257 "/stellerdesigns" is current directory.

    ______________ ______________ ______________ ______________ ______________ ______________

    I did not restart the internet connection because i do not have access to it. I am actually sharing it from my neighbor. What else can we do?

    Scott

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Scott,

    There are two methods of establishing FTP connections, active FTP and passive FTP. Fetch tries both when trying to connect to a server. The problem is that it appears your server does not accept passive FTP connections, and the equipment (router or wireless base station) you are using to connect to the Internet is blocking active connections (this is not uncommon). So there is no way for Fetch (or any FTP client) to successfully connect via FTP to the server in this situation.

    The first thing to do in this situation is to restart the network equipment, because the blocking of active FTP connections may be a temporary glitch that will be fixed by restarting.

    But if that is not possible or it does not work, the options in this situation are:

    * Adjust the settings of the problem piece of equipment so that it no longer blocks active mode FTP connections (it's hard to be specific about what to change on it; one common cause of this is there is a firewall running, and you or your neighbor do not want to turn it off).
    * Connect your Mac directly to the cable/DSL modem, avoiding the problematical router or wireless base station.
    * Talk to the people who run the server and ask them to accept passive mode FTP connections.
    * See if the server support SFTP connections, and if it does, try connecting to the server using SFTP instead (usually SFTP works in these situations, because it avoids the active vs. passive FTP problem altogether).

    The last option - try SFTP - is the best and simplest option, because you can do it yourself, but not all servers support SFTP.

    Please let us know if you have any further questions above.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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