Fetch Softworks

extremely slow upload (17 posts)

• Started 7 years ago by David Seay
• Latest reply 7 years ago from Jim Matthews

• David Seay Member

  I have used Fetch for years with great success. Recently, it started uploading very slowly....I mean VERY slowly. Around - 1.5 mbs. Filezilla uploads around 7 -8 mbps. I prefer using Fetch, so I would love to determine the cause of the slowdown and fix it.

  The problem exists on my imac (hard wired to router) and macbook pro (wireless)

  I am using a fios fiber optic connection with 75/75 up and down.

  Thanks!

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Are you uploading one or a few large files, or are you uploading lots of small files? The transfer rate that Fetch displays includes set-up and tear-down time for each transfers, so it will vary a great deal depending on the sort of transfer.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Seay Member

  Usually it is just one large file at a time.

  Posted 7 years ago #

• Jim Matthews Administrator

  Could you upload a big file and then choose "Fetch Transcript" from the Window menu and post the last 10 or so lines here?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Seay Member

  Here you go! Do you think this might have something to do with using fios?

  226 Directory send OK.
  TYPE I
  200 Switching to Binary mode.
  PASV
  227 Entering Passive Mode (209,237,150,20,233,105)
  Making data connection to 209.237.150.20 port 59753
  STOR Locke.small.mp4
  150 Ok to send data.
  226 File receive OK.
  MFMT 20160803214224 Locke.small.mp4
  500 Unknown command.
  MDTM 20160803214224 Locke.small.mp4
  213 File modification time set.
  MLST Locke.small.mp4
  500 Unknown command.
  STAT Locke.small.mp4
  213-Status follows:
  -rw-r--r-- 1 28961 28961 147295816 Aug 03 22:42 Locke.small.mp4
  213 End of status
  Successful upload of Locke.small.mp4 as binary data (147,295,816 bytes, 1,402,817 bytes/sec, 1:45 elapsed) completed at 8/4/16, 11:16 AM
  PWD
  257 "/pub"

  Posted 7 years ago #

• David Seay Member

  since this posting, it continued to add to the transcript.... If this is helpful:

  Successful upload of Locke.small.mp4 as binary data (147,295,816 bytes, 1,402,817 bytes/sec, 1:45 elapsed) completed at 8/4/16, 11:16 AM
  PWD
  257 "/pub"
  PWD
  257 "/pub"
  PWD
  257 "/pub"
  PWD
  257 "/pub"
  PWD
  257 "/pub"
  QUIT
  221 Goodbye.

  Posted 7 years ago #

• Jim Matthews Administrator

  Thanks for posting that. You're getting 1.4MByte/s or 11Mbit/s, which isn't all of your 75Mbit/s line capacity. Have you tried timing a FileZilla upload of the same file?

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Seay Member

  I have timed it. a 1GB file uploads in approximately 10 minutes with Fetch and approximately 2 minutes with FileZilla. Fetch used to be that fast too...don't know what happened.

  And a word of thanks to you Jim for delving into this issue. Your efforts are very much appreciated.

  Dave

  Posted 7 years ago #

• Jim Matthews Administrator

  That is a big difference. I don't have a good explanation for why Fetch's performance would have changed. Do you see the same result if you log into your Mac as a guest (which would give you fresh settings)?

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Seay Member

  Yes. Same result. It is puzzling isn't it?

  thanks,
  dave

  Posted 7 years ago #

• Jim Matthews Administrator

  It is puzzling. You can download an older version of Fetch (such as 5.6) from http://fetchsoftworks.com/fetch/download/ to see if performance is any different. I wish I had other ideas.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Seay Member

  installed version 5.5....unfortunately, no joy. Thanks for all your help. Must be a gremlin deep within the system somewhere. Do you think my router would make a difference???? Some conflicting setting perhaps????

  I appreciate your help Jim, no need to tousle with this issue any longer...unless you have a revelation or something we can close this thread.

  Thanks,
  Dave

  Posted 7 years ago #

• AAbeyta Member

  I don't mean to barge into this thread, but we have been having this exact same issue with Fetch - uploads and downloads all get capped at 1.9MB/s (about 15Mb/s) but we have 100Mb/s down and 25MB/s up service. We have an FTP server hosted at Switch in Las Vegas that has a 100Mb/s open pipeline, but no matter what we're transferring it caps at 1.9MB/s.

  Transfers via the web interface, via MacOS's 'built in' (read only) FTP protocol, and via Filezilla all give us full bandwith capacity. It's been driving me crazy but I just figured out that it seems Fetch is the issue. Has there been any further look into this?

  Thanks,
  AAbeyta

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  I don't have any news on this subject. I would recommend transferring a single, large file to measure performance; otherwise you're counting all the time that's spent setting up and tearing down each transfer.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• AAbeyta Member

  Thanks for the reply. We are a printer so regularly upload & download single PDFs or ZIP files that are 500MB-1GB. It's unfortunate - we've been using Fetch for probably 15 years, but this slowdown doesn't work for production schedules.

  Posted 7 years ago #

• David Seay Member

  Update on upload issue:

  I recently changed my webhosting server from Web.com to 1&1 and now Fetch works great! Uploading files now at about 10+MB per second!!!! So it was something in the web host that caused the bottle neck. Hope this helps someone else.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi David,

  Thanks for the follow-up!

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #