Fetch Softworks

Failed upload (14 posts)

• Started 13 years ago by Dave Moeller
• Latest reply 13 years ago from Scott McGuire

• Dave Moeller Member

  When uploading a large zip file (729 mb) to my printing vendor's FTP site, the file never actually finishes/completes. It takes about 1 hour 9 minutes, but never appears in the folder window, just immediately starts the process over and over and over. No error messages, nothing.

  I'm able to upload the files unzipped in batches, though there are a few corrupt files resulting from that approach.

  I'm also able to upload the zip file to my own FTP site with no problem.

  This had happened previously, about 6 months ago. The vendor and I thought maybe it might have been interrupted by my energysaver options, so I turned them all off. I also copied the file from an external firewire drive to my desktop, and that procedure worked for the next six months. (I uploading files for a monthly magazine I produce).

  I upgraded from the latest version of Leopard to Snow Leopard 10.6.6 about a week before attempting the upload.

  I'm using Fetch 5.6.

  I'm using an Airport extreme as a router, which has the latest software and firmware.

  Thanks,
  Dave Moeller

  Posted 13 years ago #

• cynicdesign Member

  I'm having the exact same problem with a similar sized file.

  It just stops itself at random intervals and restarts the upload.

  I don't know how the software itself could cause this, but maybe.

  Posted 13 years ago #

• Scott McGuire Administrator

  Dave Moeller:

  We'd like to see your Fetch log, which will provide more information about why the transfer is failing.

  To find the Fetch.log file:

  * Click the desktop background to select the Finder.
  * In the Finder, go to the "Go" menu and choose "Home"
  * Open the Library folder
  * Open the Logs folder
  * Find the file named "Fetch.log"

  Please send it to an email to bugs@fetchsoftworks.com

  The file may be somewhat large, so you may want to compress it before sending it to us. (Select the Fetch.log file, go to the File menu, choose Compress, and send the resulting zip file instead.)

  Please also tell us the name of the problem zip file, so we can find the relevant section of the log.

  We'll take a look and follow up with you.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Scott McGuire Administrator

  cynicdesign:

  We'd like a little more information about your problem.

  Which version of Fetch do you have?

  Despite the starts and stops, does your upload ultimately succeed or fail?

  Have you been able to upload similarly sized files to the same server without a problem previously?

  When there is a temporary network interruption, or the server drops the connection for some reason, Fetch 5.5 and later are designed to restart the upload automatically. The interruptions are not caused by Fetch, but by either the server or a problem with your network connection; what you are seeing is Fetch trying to work around those problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• cynicdesign Member

  I loaded the newest update of Fetch [5.6] and tried again several hours later.
  Not sure what the problem was, but it seems to have been resolved after the update.

  Thanks for the followup

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Cynicdesign,

  You're welcome, and we're glad to hear the problem is resolved.

  It may have been a temporary problem with the server or your network connection, or we did make some improvements to Fetch's auto-resume feature in Fetch 5.6, and so it may be working better for you now.

  Please let us know if we can be of further assistance.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Michael Member

  I believe I might be having similar issues as the one(s) stated above. I've literally spent hours cruising the internet attempting to figure the issue out, however, even after search this site, I end up writing.

  I have created a compressed file through Mac's system within Finder and the compressed size is 831.2MB from 1.28GB. I've created a page on my website to allow for download of the file. However, when uploading the zip file to Fetch, it only uploads 78?MB of the 831.2MB. Yet if I simply drag the images, no compression, and have Fetch do the work, I get a 795.4MB zip file. Either way, the result is me downloading the zip file from my website for testing and being told it is corrupt or missing information.

  I have my format for this all set to Archive and I'm just not sure what the issue is. I can allow people to download PDFs and so on but not zips.

  Thank you.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Michael,

  Sorry to hear you're having trouble and we'll try to help figure out the source of the problem.

  To begin with, we'd like some more information.

  Which version of Fetch are you using?

  When you let Fetch create the zip file, does Fetch report that the upload is successful? Or does the upload ultimately stall or give an error?

  Have you checked to make sure that you have enough space on the server to put a zip file of that size?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Michael Member

  Scott,

  Thank you for the quick reply. To answer your questions:

  1. Version 5.6
  2. Fetch reports "Transfer of 001C.tif-etc.zip complete" (name of file Fetch created but I rename)
  3. I am allowed 10,000MB of space and am currently using just over 1,000MB (including the zip file)

  I receive a "decompression failed" error within my download box and an "Error - 1 Operation Not Permitted" when attempting to unarchive the file if it reaches my desktop at all.

  I'm not sure what is going on. Still thinking it might be something small I'm not catching; who knows.

  Thank you.

  Michael

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Michael,

  I'd like to try separating the issue of problems uploading a large file from the possible problems creating the zip file.

  Could you try letting Fetch create a zip file with just 2-3 of the images (I'm assuming that you have more than that; but if you just have several very large images, let me know), and see if you experience the same problem with the smaller zip file?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Michael Member

  Scott,

  I tried what you recommended and compressed a file (three photos) into 32.4MB on my Mac to see if Fetch would create a smaller one. Fetch turned out a 31.0MB zip file when allowed to do so, on its own. Fetch uploaded the zip file it created successfully and I attempted to download from my site but received "decompression failed" after the download took place.

  Michael

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Michael,

  Fetch and the Finder use different software to create zip files, so it's not surprising that they create zip files of slightly different sizes, and not necessarily an indication of a problem. (Zip files can be created using different compression algorithms and compression levels.)

  Would it be possible for you to put the three photos you used for your test, and the zip file that Fetch created, someplace where we can download them so we can run some further tests and try to figure out what's going on? If so, you can email us the link or other information on how to access them to bugs@fetchsoftworks.com .

  Did you try uploading the zip file you created on your Mac (not with Fetch) and then downloading it again? If so, did you run into problems decompressing it?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Michael Member

  Scott,

  I was well on my way to providing the Fetch zipped file and three photos used to you when I decided to try expanding with Stuffit Destinations and Stuffit Expander. This worked perfectly on the Fetch and Finder zip files I had created of the three photos and even of the original 800MB+ zip file. However, the software Zipeg did not perform the unarchiving. Guess I'll be sticking with Stuffit Destinations or Expander but still compress using Fetch. I would have thought my system would naturally unzip what it had zipped but I guess not.

  Hopefully this means the issue is fixed and nothing is wrong with Fetch. However, I am not always able to decompress the file as the last stage of downloading. Thinking this is only because of my system though and the zip file is still placed within my download folder.

  Thank you for your assistance and let me know if you still want the files emailed.

  Michael

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Michael,

  I'm glad to hear you've found a workaround for now, thanks for letting us know.

  Yes, I'd still be interested in seeing the original photo files and the problem zip file, just so I can run some tests and make sure there isn't some Fetch issue here (although it sounds like probably not).

  However, since the files are somewhat large, I'm not sure our email system could handle the files if you emailed the files as attachments; a link to download them (via a web browser or FTP) would be better, if possible. If that's not convenient, though, you can try emailing them to us and we'll see what happens.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #