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Fallen at the final hurdle (8 posts)

  • Started 9 years ago by thick2110
  • Latest reply 9 years ago from Scott McGuire
  • thick2110 Member

    Hi,

    I am using Fetch 5.3 for the first time on my new Macbook running OS X Leopard. I am trying to update my website using ftp and have successfully "completed transfer". However, when I refresh the webpage it doesn't show the update. I've deleted the cache and refreshed the page holding down the alt key, but still no luck. The rtfd page in text edit shows the updated version but I can't make it appear on the normal web url. Any ideas?? Feel free to email. Thanks Andy M

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    If I understand correctly: you have an existing website, you updated it on your Macintosh, Fetch appears to have uploaded the updates correctly, but you cannot see your updates in a web browser, is that correct?

    If you could tell us the following information, we may be able to help you figure out where the problem is:

    Which program are you using to edit your webpages?

    Could you tell us the address (URL) of your website?

    And could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • thick2110 Member

    Thanks Scott.

    I changed the site updated to todays date on the following URL but it doesn't appear when I refresh.

    I am using TextEdit program.

    My url is www.merseyworld.com/andymelia

    Here is the contents of the transcript window

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.5.1 (9B18) Intel English
    StuffIt Engine 0x0 (StuffIt Features Not Available)
    Expires 25/01/2008 T
    Connecting to paulvh.connectinternetsolutions.com port 21 (OS X firewall is off) (10/1/08 15:22:13)
    Connected to 193.110.243.18 port 21 (10/1/08 15:22:13)
    220 FTP server ready
    USER amelia
    331 Password required for amelia.
    PASS
    230 User amelia logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    CWD www
    250 CWD command successful
    PWD
    257 "/www" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (193,110,243,18,225,94).
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxrwxr-x 7 amelia external 8192 Jan 10 08:09 .
    drwxr-xr-x 6 amelia external 96 Oct 8 1998 ..
    -rwxrwxr-x 1 amelia external 58880 Sep 25 08:45 CV.doc
    drwxrwxr-x 2 amelia external 96 Jan 30 2006 GeneratedItems
    -rwxrwxr-x 1 amelia external 9017 Nov 2 12:47 agency.html
    -rwxrwxr-x 1 amelia external 6183 Nov 2 12:47 anderson.html
    -rwxrwxr-x 1 amelia external 7415 Nov 2 12:47 andy.html
    -rwxrwxr-x 1 amelia external 6366 Nov 2 12:47 barnardo.html
    -rwxrwxr-x 1 amelia external 12034 Nov 2 12:47 barnardo_mailshot.html
    -rwxrwxr-x 1 amelia external 6205 Nov 2 12:47 bellisimo.html
    -rwxrwxr-x 1 amelia external 10557 Nov 2 12:47 client.html
    drwxrwxr-x 2 amelia external 96 Nov 2 12:47 css
    -rwxrwxr-x 1 amelia external 7274 Nov 2 12:47 cv.html
    -rwxrwxr-x 1 amelia external 11471 Nov 2 12:47 examples.html
    -rwxrwxr-x 1 amelia external 8657 Nov 2 12:47 fees.html
    -rwxrwxr-x 1 amelia external 6454 Nov 2 12:47 fullservice.html
    -rwxrwxr-x 1 amelia external 9314 Jan 10 07:44 index.html
    drwxrwxr-x 3 amelia external 96 Jan 10 11:51 index.rtfd
    -rwxrwxr-x 1 amelia external 6280 Nov 2 12:47 lifematrix.html
    -rwxrwxr-x 1 amelia external 8461 Nov 2 12:47 lifematrix_text.html
    -rwxrwxr-x 1 amelia external 6190 Nov 2 12:47 littlewoods.html
    drwxrwxr-x 6 amelia external 8192 Jan 30 2006 media
    -rwxrwxr-x 1 amelia external 6265 Nov 2 12:47 merseyrail.html
    -rwxrwxr-x 1 amelia external 6941 Nov 2 12:47 merseyrail_text.html
    -rwxrwxr-x 1 amelia external 6301 Nov 2 12:47 modo.html
    -rwxrwxr-x 1 amelia external 6325 Nov 2 12:47 natwest_one.html
    -rwxrwxr-x 1 amelia external 6331 Nov 2 12:47 natwest_two.html
    -rwxrwxr-x 1 amelia external 6251 Nov 2 12:47 nescafe.html
    -rwxrwxr-x 1 amelia external 6441 Nov 2 12:47 nescafe_text.html
    -rwxrwxr-x 1 amelia external 626 Nov 2 12:47 nos.html
    drwxrwxr-x 3 amelia external 8192 Jan 10 09:01 old_site
    -rwxrwxr-x 1 amelia external 6217 Nov 2 12:47 penny_dropped.html
    -rwxrwxr-x 1 amelia external 6261 Nov 2 12:47 prudential.html
    -rwxrwxr-x 1 amelia external 7586 Nov 2 12:47 prudential_text.html
    -rwxrwxr-x 1 amelia external 6186 Nov 2 12:47 red_rag.html
    -rwxrwxr-x 1 amelia external 6192 Nov 2 12:47 scrooge_one.html
    -rwxrwxr-x 1 amelia external 6204 Nov 2 12:47 scrooge_two.html
    -rwxrwxr-x 1 amelia external 7903 Nov 2 12:47 services.html
    -rwxrwxr-x 1 amelia external 6185 Nov 2 12:47 telebank.html
    -rwxrwxr-x 1 amelia external 10516 Nov 2 12:47 testimonials.html
    -rwxrwxr-x 1 amelia external 6149 Nov 2 12:47 warburtons.html
    -rwxrwxr-x 1 amelia external 7276 Nov 2 12:47 wow.html
    226 Transfer complete.
    Update check skipped at 10/01/2008 15:23 (next check after 17/01/2008 02:12)
    CWD index.rtfd
    250 CWD command successful
    PWD
    257 "/www/index.rtfd" is current directory.
    CWD index.rtfd
    250 CWD command successful
    PWD
    257 "/www/index.rtfd/index.rtfd" is current directory.
    PASV
    227 Entering Passive Mode (193,110,243,18,225,99).
    STOR TXT.rtf
    150 Opening ASCII mode data connection for TXT.rtf
    226 Transfer complete.
    Transfer of TXT.rtf (22,511 bytes, 22,511 bytes/sec, 0:01 elapsed) completed at 10/1/08 15:23:06
    CWD /www/index.rtfd
    250 CWD command successful
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (193,110,243,18,225,100).
    STOR index.rtfd.tiff
    150 Opening BINARY mode data connection for index.rtfd.tiff
    226 Transfer complete.
    Transfer of index.rtfd.tiff (24,192 bytes, 24,192 bytes/sec, 0:01 elapsed) completed at 10/1/08 15:23:07
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (193,110,243,18,225,101).
    STOR TXT.rtf
    150 Opening ASCII mode data connection for TXT.rtf
    226 Transfer complete.
    Transfer of TXT.rtf (21,458 bytes, 0 bytes/sec, 0:00 elapsed) completed at 10/1/08 15:23:08
    CWD /www
    250 CWD command successful
    PWD
    257 "/www" is current directory.
    PWD
    257 "/www" is current directory.
    CWD index.rtfd
    250 CWD command successful
    PWD
    257 "/www/index.rtfd" is current directory.
    CWD index.rtfd
    250 CWD command successful
    PWD
    257 "/www/index.rtfd/index.rtfd" is current directory.
    PASV
    227 Entering Passive Mode (193,110,243,18,225,103).
    STOR TXT.rtf
    150 Opening ASCII mode data connection for TXT.rtf
    226 Transfer complete.
    Transfer of TXT.rtf (22,511 bytes, 0 bytes/sec, 0:00 elapsed) completed at 10/1/08 15:25:33
    CWD /www/index.rtfd
    250 CWD command successful
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (193,110,243,18,225,104).
    STOR index.rtfd.tiff
    150 Opening BINARY mode data connection for index.rtfd.tiff
    226 Transfer complete.
    Transfer of index.rtfd.tiff (24,192 bytes, 24,192 bytes/sec, 0:01 elapsed) completed at 10/1/08 15:25:34
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (193,110,243,18,225,105).
    STOR TXT.rtf
    150 Opening ASCII mode data connection for TXT.rtf
    226 Transfer complete.
    Transfer of TXT.rtf (21,458 bytes, 0 bytes/sec, 0:00 elapsed) completed at 10/1/08 15:25:35
    CWD /www
    250 CWD command successful
    PWD
    257 "/www" is current directory.

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Andy,

    I think I see the problem.

    The front page of your website is named "index.html", and that is the page the webserver is set up to display when someone visits www.merseyworld.com/andymelia (they are in fact seeing www.merseyworld.com/andymelia/index.html ).

    However, your updated file is named "index.rtfd" - so when you uploaded it, it did not replace the old "index.html" file, so your webserver continues to show the old "index.html" file.

    What you need to do is to create an updated page, in HTML format, named index.html, and upload that, so that it replaces the existing index.html file.

    Unfortunately, you can't simply rename "index.rtfd" to "index.html", because that will just result in a different problem.

    The problem is that TextEdit is a very poor HTML editor. While it will let you open HTML files, edit them, and save them again, when you do so it often either converts the file to something other than HTML, or at the very least, loses your formatting and links. (You may have gotten a warning when you saved your file.) TextEdit was also probably responsible for saving the revised file with the name "index.rtfd" instead of "index.html".

    So, my recommendations are: find a different program to edit your HTML, that will actually save the file with the correct name and without losing your formatting and links, edit the date in index.html again, and then upload that file using Fetch.

    As an alternative to TextEdit, we usually recommend TextWrangler, a free text editor from Bare Bones software. The downside is that you have to edit the HTML code directly (although for just changing a date, you don't need to fiddle with the HTML code - you can just edit that bit of text). There are other free text editors out there as well.

    I hope this helps, and please let me know if you have questions about the above.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • thick2110 Member

    Scott - help!

    I've done what you said and the url has been updated but all my image files have disappeared and the links don't work

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Andy,

    I see images and working links when I go to your website now, but I see that its date has gotten older, so I assume you pulled it out of backups someplace.

    I happen to have saved a copy of your front page's HTML from earlier this morning (the one dated Nov 2, 2007) - let me know if you would like me to send that to you; that would put you back to where you were yesterday/this morning.

    Could you tell me exactly what you did that caused the links and images to disappear?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • thick2110 Member

    Thanks Scott, yes please send me a copy of the home page dated Nov 7th. I don't know what happened, but all the images disappeared when I tried to change from the rtfd to the html. So I reverted to an old source of html which I had saved but don't wish to use. I downloaded text wrangler but am not sure how to use it. (You've probably gathered I'm a bit of a technical idiot). On my old Mac I had no problem using Fetch 3 but the new OS X leopard will not support it.

    Thanks ANDY

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Andy,

    I sent the copy of your webpage to the email address on your website.

    I'll follow up on the other issue - what caused the problem in the first place - a little later on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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