Fetch Softworks

Fetch 4 & 5 Connection Problems vs 3.0.3 (2 posts)

• Started 16 years ago by dmc12
• Latest reply 16 years ago from Jim Matthews

• dmc12 Member

  I'm having a problem connecting to any site that is outside our office using Fetch 4, 5.1 and 5.1.1 (running OSX.3.9). However Fetch 3.0.3 in OS9 running on OSX.3.9 works just fine.

  What is the cause of this problem and how can I fix it?

  Shannon

  ---------------------------------------------------
  Fetch 5.1.1 on OSX.3.9:
  -----------------
  Fetch 5.1.1 (5B388) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X003-BRUJ-VMDK T

  Connecting to xxx.xxx.xxx.xxx port 21 (OS X firewall is off) (10/17/06 11:44:03 AM)
  Connected to xxx.xxx.xxx.xxx port 21 (10/17/06 11:44:03 AM)
  220 xxxxxxxxxx FTP Server v6.3...
  USER xxxxxxxxxx
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: Red Hat Linux
  PWD
  257 "/" is current directory.
  MACB ENABLE
  550 Access is denied.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  500 The server returned invalid response for PASV command.
  PORT xxx.xxx.xxx.xxx
  ABOR
  ftp_list: -30000 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns -3208
  ---------------------------------------------------

  ---------------------------------------------------
  Fetch 5.1.1 on OSX.3.9:
  - Disabled MACB probe command
  - Unchecked "Use passive mode transfers (PASV)" box - yet it is still trying to use PASV
  -----------------
  Fetch 5.1.1 (5B388) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X003-BRUJ-VMDK T
  Connecting to xxx.xxx.xxx.xxx port 21 (OS X firewall is off) (10/17/06 12:48:24 PM)
  Connected to xxx.xxx.xxx.xxx port 21 (10/17/06 12:48:24 PM)
  220 xxxxxxxxxx FTP Server v6.3...
  USER xxxxxxxxxx
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: Red Hat Linux
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PORT xxx.xxx.xxx.xxx
  ABOR
  ftp_list: -30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list
  Connecting to xxx.xxx.xxx.xxx port 21 (OS X firewall is off) (10/17/06 12:49:01 PM)
  Connected to xxx.xxx.xxx.xxx port 21 (10/17/06 12:49:01 PM)
  220 xxxxxxxxxx FTP Server v6.3...
  USER xxxxxxxxxx
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: Red Hat Linux
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  500 The server returned invalid response for PASV command.
  PORT xxx.xxx.xxx.xxx
  ABOR
  ftp_list: -30000 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns -3208
  ---------------------------------------------------

  ---------------------------------------------------
  Fetch 3.0.3 in OS9 on OSX.3.9:
  -----------------
  Connecting to xxx.xxx.xxx.xxx port 21 (10/17/06 11:14:12 AM)
  220 xxxxxxxxxx FTP Server v6.3...
  USER xxxxxxxxxx
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: Red Hat Linux
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PORT xxx.xxx.xxx.xxx
  200 PORT Command successful.
  LIST
  150 Opening ASCII mode data connection for /bin/ls.
  ---------------------------------------------------

  Posted 16 years ago #

• Jim Matthews Administrator

  My guess is that there are two causes for this problem:

  1) Your server or perhaps the firewall between you and the server does not support passive mode. Passive mode is usually the most reliable way to make FTP connections, but because it's being blocked Fetch has to use active mode instead.

  2) Something about your computer or network setup is blocking active mode connections to Fetch 4 and 5, but not to Fetch 3. Applications that run in Classic, such as Fetch 3, have special network privileges, and that's probably why it's working.

  The transcript indicates that the OS X firewall is turned off, so I wonder whether you have a 3rd party firewall program on this Mac. It might be easier to see what's happening if the IP addresses and port numbers in the transcript weren't obscured; if you like you can email the complete transcripts to bugs at fetchsoftworks dot com.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #