Fetch Softworks

Fetch 4 serial number problems (4 posts)

• Started 16 years ago by Spike
• Latest reply 16 years ago from Scott McGuire

• Spike Member

  I've encountered an issue that I can't seem to get around. The machine in question is a Macintosh, PowerBook G4, running OS-9. My company purchased a five user license for version 5, but of course I needed to download and install version 4 onto the PB. There had been a previous copy of Fetch 4 on this machine that was a registered copy, which is no longer on the machine. However, when I installed the copy I downloaded, and run it, it's picking up on the old user name and serial number information. How can I remove the old information, and get the new user name and serial number info in there. I tried dumping all three of the Fetch pref files in the System folder, but that did not help. I even did a search on the machine for invisible files related to Fetch, but did not find any. Thanks.

  Posted 16 years ago #

• Jim Matthews Administrator

  Hold down Control and Option as you start Fetch 4. You should be asked to purchase a license or enter a serial number. Click the Enter Serial button, and enter your new serial number name and serial number.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• Spike Member

  Jim, sorry for not getting back to you sooner, but it took a bit before I could actually try this out. Obviously that did the trick. Thank you for the quick response.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Spike,

  We're glad to hear your problem has been fixed. You're welcome, and thanks for the followup.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #