Fetch Softworks

Fetch 4.0.2 in Mac OS X 10.1.5 (4 posts)

• Started 21 years ago by Rachel2
• Latest reply 21 years ago from Jim Matthews

• Rachel2 Member

  When I broke the message boards, apparently my post got lost, too. No big surprise. Anyway, here goes again:

  I have some strange problems with Fetch 4.0.2 in Mac OS X 10.1.5. This is the combination of versions that I have been using for quite some time, but these problems surfaced within the last month.

  The first symptom was the uploading of "empty" files. Suddenly, beginning about a month ago, more than half of the HTML, CSS, and image files I've uploaded via Fetch show as 0k in size on the server, and are unreadable by web browsers. I normally use the "automatic" setting when uploading; changing to the "text" setting doesn't change this behavior.

  The second problem, which began a little later, was the inability to upload more than one file at a time. If I try to upload multiple files, the first uploads properly, the second and maybe third files appear to upload but they are actually empty files (0k), and then I get an error message from Fetch: "Server response: Cannot connect to nn.nnn.nnn.nnn:nnnnn - Connection refused." I can, however, upload files one at a time without any issues; they upload correctly, never as empty files.

  The above symptoms occur as described when "use passive mode transfers" is unchecked. If checked, I can upload multiple files without error messages, but most of them are empty files on the server. Also, with this checked, if I try to upload files one at a time, some result in empty files on the server. I have tested all of this on three or four different servers, with similar results.

  On the same computer, if I reboot into Mac OS 9 and use Fetch 4.0.1, I have none of these problems.

  I have tried throwing away my Fetch 4.0.2 preferences file and cache file in OS X, but the problem persists. I have run disk utilities on the hard drive on this computer, and I have no damage or other problems.

  I’m at a loss at this point. I don’t know if this is strictly a Mac OS X issue (although I have used FTP from the terminal without problems), or if it’s a problem with Fetch, or if it’s a combination. At this point, to use Fetch in Mac OS X, I have to do so one file at a time, which is a bit of a bother.

  Any help is greatly appreciated. I’m happy to test things if anyone has any ideas.

  Thanks,

  Rachel (I’m not really Rachel2; after I broke this forum it wouldn’t let me log in with my original user name of Rachel, so I created a new user name. ;-)

  Posted 21 years ago #

• Jim Matthews Administrator

  Have you installed Norton Personal Firewall or Norton Internet Security?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• Rachel2 Member

  Yes, and I just now disabled Norton Personal Firewall, and my problems disappeared. Thank you so much!

  It hadn't occurred to me, because I installed it for AntiVirus only, and forgot that it had installed other utilities.

  [This message has been edited by Rachel2 (edited 10-04-2002).]

  Posted 21 years ago #

• Jim Matthews Administrator

  Disabling Norton Personal Firewall will do the trick, but it's also an option to just remove the "NortonPrivacyControl" folder from the StartupItems folder of the Library folder in your home directory.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #