Fetch Softworks

Fetch 5.3 permissions problem (7 posts)

• Started 16 years ago by MikeMcL
• Latest reply 16 years ago from MikeMcL

• MikeMcL Member

  I just upgraded from 5.2 (working perfectly) to 5.3. Now, as soon as I open 5.3, I get an error, viz.,

  "The action could not be completed because you do not have permission to save a file there." [It doesn't say where "there" is!"

  I cannot even edit my own shortcuts! I get the same message.

  Trying to open a new connection with all the right entries gives the same message.

  It seems that I do not have permission to modify even Fetch itself although the Get Info on Fetch *does* give me (the admin) permission to read and write.

  What is going on? Must I revert to Fetch 5.2?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mike,

  Sorry to hear Fetch 5.3 is giving you a problem right off the bat.

  Which version of Mac OS X are you using?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mike,

  In case you are using Mac OS X 10.5 Leopard, please try following the instructions in the "Solution" section of this Apple info article:

  http://docs.info.apple.com/article.html?artnum=306862

  And let us know if that helps. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• MikeMcL Member

  I am running Leopard and I did not Reset Defaults (as itemized in artnum 306862). However, there is no file with filename

  com.apple.security.plist

  There *was* one before I did an Archive and Install.

  Thus, I cannot delete it as instructed.

  Any ideas?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mike,

  This error indicates a problem with your keychain (caused by the Leopard upgrade); I am not sure why upgrading to Fetch 5.3 triggered it. I can give you a link to Fetch 5.2.1 if you really need to get back to work (let me know), although I can't guarantee you won't see the same problems with Fetch 5.2.1. But ultimately you probably do want to try to fix the keychain problems. Below are some more procedures that may fix the problem.

  Have you installed the "Login & Keychain Update" for Leopard? If you're not sure, choose Software Update from the Apple menu and check for updates. If you see it listed, please install it and restart your Mac; if you don't see it listed, you installed it already.

  If you install it, try Fetch again to see if that fixes the problem.

  If that doesn't help, or you've done that already, try this next:

  * Run the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Choose Keychain Access > Preferences
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then choose Keychain Access > Keychain First Aid
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.

  Then try using Fetch again.

  If that doesn't help, let us know and we'll come up with some more suggestions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• larraga Member

  The Keychain Access First Aid trick fixed this problem for me.

  Posted 16 years ago #

• MikeMcL Member

  Me too.

  Posted 16 years ago #