Fetch Softworks

Fetch 5.5 Now Available! (37 posts)

• Started 14 years ago by Scott McGuire
• Latest reply 14 years ago from Scott McGuire

• Scott McGuire Administrator

  We are delighted to announce that Fetch 5.5 is now available. The major improvements in this release are:

  • You can now edit any kind of remote files with any application, and the changes will automatically be saved back to the server. Want to edit images with Photoshop? HTML files with Dreamweaver? Spreadsheets with Excel? Fetch 5.5 supports it.
  • You can preview all sorts of remote files with Apple's Mac OS X 10.5 Quick Look technology by tapping the space bar - just like in the Finder.
  • We've applied our twenty years of experience in Mac file transfer to make uploads more reliable than ever. If you've ever had large uploads stop or stall in the middle, you know how frustrating that can be - Fetch 5.5 will automatically resume stalled or interrupted uploads and keep going until your upload is complete.
  • A quicker Get Info command that does not calculate folder sizes until you ask for them.
  • Support for gestures on laptop trackpads.
  • A redesigned Recent Folders menu to improve readability and display of the folder hierarchy.
  • The file list now remembers the last sorting choice.
  • And dozens of other fixes and improvements. For a complete list, see the Fetch 5.5 release notes.

  Upgrades to Fetch 5.5 are $10 for users of any previous version of Fetch 5 or Fetch 4. (If you bought Fetch after January 28, 2009, your upgrade is free - your current serial number will work with Fetch 5.5.)

  You can upgrade by choosing Check for Update from the Fetch menu in Fetch, or by following this link:

  http://fetchsoftworks.com/fetch/upgrade

  Please let us know if you have any questions!

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Bradley Dichter Member

  Since the version 5.5 is a paid upgrade for version 5.0 owners, at least those before 1/28/09, it's it time to commission a new 3D rendering for the icon where the "mutt" is carrying in his mouth something more modern than a 3.5" microfloppy? A CD or a flash drive comes to mind, but CDs are more standardized in appearance.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Bradley,

  Thanks for the feedback, we'll keep it in mind. We hope that you'll find the new features of Fetch 5.5 useful, even without a new icon!

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Bradley Dichter Member

  Is Fetch 5.5 Snow Leopard ready? To be quite honest version 5.3.1 serves my modest needs.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Bradley,

  Yes, Fetch 5.5 is Snow Leopard ready (since Apple hasn't released the final version of Snow Leopard, of course we cannot guarantee it will work perfectly with that final version, but we have been keeping up-to-date and following best practices for Snow Leopard).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Roger D. Parish Member

  The coupon code given in the upgrade notice e-mail does not work.

  Posted 14 years ago #

• Ross Member

  Just upgraded to 5.5 can not login to the root directory of my server (GoDaddy) only to sub directories. If I try to back out to the Root it hangs... Or try to login to the Root... fetch just hangs. Im on a Mac w/Leopard... been using fetch for years and never had this problem... what changed? or what am I doing wrong??? HELP

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Roger,

  Please email us at:

  bugs at fetchsoftworks dot com

  and include a copy of the email message, and we'll look into the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Ross,

  Please try doing the following:

  * Quit Fetch.
  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Preferences folder
  * Find the Fetch Cache file, and move it to the Desktop.

  Then try to run Fetch and try again. Let us know if that fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Ross Member

  Thanks for the quick reply..Sorry that did not help... tried it twice on two different servers... any other ideas?? Ross

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Ross,

  Sorry to hear that didn't help.

  When you say Fetch hangs, do you mean that Fetch is completely unresponsive - you cannot choose any of the menus, or click any buttons - or just that you never get a response back from the server, but you can still choose menu items?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Ross Member

  yes the dog stops running (freezes)... then the color wheel then it finally shuts off and the the prompt to send to apple

  Posted 14 years ago #

• wilddave Member

  It's only been a little over 1.5 yrs since I became Mac-a-fied. I like the change because "things just work". Fetch 5.5 has "Quick Look" - I've had it 5 minutes - but this is why I switched to Mac - it was easy to upgrade, it just works....and my computer didn't crash. Quick Look is already handy. Thanks - wilddave

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Ross,

  Thanks for the additional information.

  We'd like to see a Fetch crash log, which may tell us what is causing the problem.

  To find the Fetch crash logs:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Scroll down and find the files whose name begin with "Fetch." Each of the files will have a date in its name. Find the file with the most recent date and time.

  Please send that file to:

  bugs at fetchsoftworks dot com

  along with a short description of the problem and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi wilddave,

  We're glad you like Fetch 5.5 and its new Quick Look feature - thanks for the feedback!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Roger D. Parish Member

  Please disregard my previous post re: coupon code. I couldn't tell the difference between a zero and an "oh". My mistake; so sorry.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Roger,

  Thanks for the follow-up, we're glad you figured it out!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Sung L Member

  After updating to ver. 5.5, it keeps showing "spinning beach ball" for about 4-5 seconds whenever I tried to rename a file. I tried all I can do at this moment, relaunch Fetch, reboot laptop. It makes me annoying. Any solutions?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  While Fetch 5.5 is working well for the majority of users, we have received a few reports similar to your problem and we are investigating. We apologize for the inconvenience. Does Fetch "quit unexpectedly" after it shows the spinning beach ball for a few seconds?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Sung L Member

  Hi Scott,

  Thanks for noticing that issue. It actually does not quit the program. It only takes seconds to rename the file name for now.

  What I did was:
  - Browse remote directory
  - lets say I wanted to rename "index.html" to "index.php" so I hit "return" key from the keyboard while selecting the "index.html" file.
  - While the file name is editable, when I move cursor in the file name box, "Beach ball" comes up and it spins for a while (4-5 second which is a LOT ;)

  Thanks!

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  Thanks for the clarification. Let me just make sure I understand - after the ball spins for 4-5 seconds, the file renames successfully, and you can continue using Fetch without a problem?

  (I agree that 4-5 seconds is too long, but I'm just trying to make sure I understand the problem fully.)

  Which version of Mac OS X are you using, and what kind of Mac do you have?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Sung L Member

  Scott,

  Yes, I could change file name and works as normal.

  My OS version is 10.5.7 in MacBook Pro (2.4GHz Intel Core 2 Duo).

  Thanks,
  Sung

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  Thanks for the additional info. I am consulting with my colleagues about your problem; I have not been able to duplicate it. Once I have more information I will let you know. Sorry not to have an immediate answer.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  We'd like you to gather some more information for us so we can try to figure out what's going on. We'd like a "sample" of Fetch when it's showing the rainbow cursor - this will tell us where it's getting stuck.

  Here's what we'd like you to do. Please read over all these instructions first, because one step needs to be done quickly.

  * Open Fetch, and connect to your server.
  * Then switch to the Finder.
  * Open your Applications folder.
  * Open the Utilities folder inside the Applications folder.
  * Open the Activity Monitor application.
  * Go to the Window menu, and choose Activity Monitor.
  * Find Fetch in the list of processes - if you're having trouble finding it, type "Fetch" (without quotes) into the Filter field to show only Fetch in the list.
  * Select the Fetch entry in the list.
  * Click the Sample Process button.
  * Very quickly switch to Fetch, select a file, click Return, and move the cursor. (Activity Monitor only gathers data for about 5 seconds - sorry, there's no way to tell it to gather data for longer.)
  * Switch back to the Activity Monitor, and click on the "Save" button in the "Sample of Fetch" window.

  Send the saved file to us at:

  bugs at fetchsoftworks dot com

  And we'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Richard Honey Member

  Hi

  I purchased the Fetch 5 upgrade on 1/19/09. Does this entitle me to the free 5.5 upgrade or is that only for people buying v5 as a full purchase? My serial no. doesn't work for the upgrade so I assume this must be the case. Oops, sorry, I thought it was free from beginning of January, but have just noticed that it's after my purchase date!

  Edited 14 years ago #

• Sung L Member

  Hi Scott,

  I've sent the "sample of fetch" file this morning. As you mentioned, activity monitor only gathers 5 seconds or so I tried to sample as quickly as possible. But for sure, it took more than 5 seconds to hit enter and move cursor in a fetch window.

  Anyway, I wish you could find out what causes lagging.

  Thanks,

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  Thanks, we've received it, and we'll look into it and try to get it fixed.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Sung L Member

  Scott,

  Yay, 5.3 works!

  Thanks.
  Sung

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Sung,

  Good to know, but we hope that we can fix the problem you're seeing with Fetch 5.5, too.

  Thanks,

  Scott McGuire
  Fetch Sfotworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Just as a followup to Sung's post about delays when renaming, this problem can be fixed by deleting the Fetch Cache file in the Preferences folder.

  We don't expect this problem will affect many users, but that is the solution for now; we have identified the issue in Fetch 5.5 and plan to fix it in a future release.

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #