Fetch Softworks

Fetch 5.5.2 Now Available! (33 posts)

• Started 14 years ago by Jim Matthews
• Latest reply 14 years ago from Scott McGuire

• Jim Matthews Administrator

  Fetch 5.5.2, a bug-fix update to Fetch 5.5, is now available. This release offers full compatibility with Mac OS X 10.6 Snow Leopard, adds a couple minor features, and includes a number of bug fixes.

  The changes include:

  • Improved Quick Look behavior when using Mac OS X 10.6 and later -- Quick Look windows now include Full Screen and Add to iPhoto buttons, and you can switch back and forth between the Index Sheet and individual images
  • Replaced Quick Look as Text with more flexible View as Text command -- View as Text allows you to open multiple windows, cut and paste text, and view the windows while Fetch is in the background
  • Added support for SFTP through SOCKS proxies
  • Fixed problem adding Get Specific Fetch Items action to Automator workflows on Mac OS X 10.6
  • Fixed a problem in the Purchase window where editing the email address would sometimes change the country field

  For a complete list of changes, see the Fetch 5.5.2 Release Notes.

  Fetch 5.5.2 is a free update if you purchased your Fetch license after January 28, 2009; otherwise an upgrade is $10, and a new license is $29.

  You can download Fetch 5.5.2 from the Fetch download page, or by choosing Check for Update... from the Fetch menu in an earlier version.

  Jim Matthews
  Fetch Softworks

  Edited 14 years ago #

• Emily Member

  Is 5.5.2 compatible with G3 Macs? I ask this because some software updated for Snow Leopard won't run on G3s.

  Thanks,

  Emily

  Posted 14 years ago #

• Jim Matthews Administrator

  Yes, Fetch 5.5.2 is compatible with G3 Macs, as long as the Mac is running Mac OS X 10.3.9 or later. In fact I tested it on a Lime Green G3 iBook yesterday.

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Jeremy Flint Member

  5.5.2 is crashing constantly on Snow Leopard. I just submitted the crash report via email to support.

  Posted 14 years ago #

• Jim Matthews Administrator

  Thanks for submitting the crash report -- we'll investigate and get back to you.

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Jeremy Flint Member

  Thanks Jim.

  It doesn't seem to be caused by any specific action. In fact, it just crashed and it wasn't even the active application. Very odd. Is it easy to roll back to pre-5.5.2?

  Posted 14 years ago #

• Jim Matthews Administrator

  Yes, you can download Fetch 5.5.1 from http://fetchsoftworks.com/fetch/download/Fetch_5.5.1.dmg

  Posted 14 years ago #

• Jeremy Flint Member

  5.5.1 appears to be giving me the same issue.

  Posted 14 years ago #

• Jim Matthews Administrator

  One thing to try is creating a new account (using the Accounts panel in System Preferences), logging into that account, and trying to run Fetch there. If it still crashes the problem is system-wide; if it doesn't the problem is something specific to your main account.

  We're analyzing your crash report, and will be in touch with what we find.

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Kari Member

  Both 5.5.1 and 5.5.2 are consistently crashing when I click "Change All" on the Allow Access to Keychain message.

  I can click "Don't Change" but then I have to go back and look up all of my passwords.

  Any ideas?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Kari,

  Please do the following to check for and repair problems with the keychain; this may fix the problems you are experiencing.

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Then try Fetch again.

  Let us know if you're still having problems after doing this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• pethr Member

  Hi, I'm not on Snow Leopard yet but I'm already hearing about the change in the way it counts data (the good old KB vs. KiB dilemma). The point is that it now counts KB as 10^3 byte instead of 2^10 (1024). Is Fetch going to count in the same way in order to avoid confusion (i.e. I've got 3 MB file on disk and it shows as 3.1 MB on FTP)?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi pethr,

  That's a good question. The just-released Fetch 5.5.2 continues to report file sizes using the traditional computer method, i.e. KB is 2^10, even on Snow Leopard.

  Considering that most (if not all) servers that you upload files to continue to measure sizes by the traditional computer method (powers of 2), I think that we're likely to continue to list the file sizes in Fetch that way - otherwise, Fetch would report a different size for a file than the server itself would report if you asked it, which could lead to confusion in a different way; part of Fetch's job is to give you accurate information about the files as they are on the server.

  However, I agree it's also potentially confusing for a file to apparently change size when uploading/downloading because of the different ways of measuring files. (Although you can always get the exact number of bytes in a file by getting info on it in Fetch, and compare that with the Finder's info window, and see that the size hasn't changed.)

  So, it's definitely something we'll discuss and think about - thanks for the suggestion! But for now there's no change in how Fetch reports file sizes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• LAT Member

  I am disappointed that I'm being asked to pay $10 for a bugfix point upgrade. I'll be using Cyberduck instead.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  To be clear: the update to 5.5.2 is free for anyone who already purchased the upgrade to Fetch 5.5, or for anyone who purchased a Fetch license after January 28, 2009. You are not being asked to pay $10 for the bugfix update from Fetch 5.5 to 5.5.2.

  We are asking for $10 to upgrade to Fetch 5.5 from any version of Fetch 5.3.1 and earlier. Fetch 5.5 is a major new release that includes a variety of new features and many small tweaks and bugfixes, which are detailed in the Fetch 5.5 section of the Fetch 5 Release Notes. The list of 5.5.2 fixes above is not the entire list of new features and bugfixes in the overall Fetch 5.5 upgrade.

  Fetch 5.5 is our first paid upgrade in over 4 years; we have been regularly adding significant features to Fetch 5 at no charge since that time. If you don't feel the features we've added to Fetch 5.5 and since the time you first purchased Fetch are worth the upgrade fee, you're welcome to keep using your current version of Fetch.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Regis Member

  I downloaded the update 5.5.2 and when I try to transfer fetch to the applications file I get this message "The operation cannot be completed because you do not have sufficient privileges for some of the items. " This is my computer and I purchased this program so how do I get sufficient privileges???

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Regis,

  Sometimes Mac OS X gets confused about privileges when you're replacing applications. Fortunately, the problem is easy to solve. Please do the following:

  * Make sure you've quit Fetch.
  * Open your Applications folder.
  * Drag the old version of Fetch to the Trash.
  * Copy the new Fetch 5.5.2 to your Applications folder.

  That should do it. Please let us know if you're still having problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Regis Member

  Thank you Scott. It worked!

  Posted 14 years ago #

• Jeremy Flint Member

  I am still having major crash issues with Fetch 5.5.2 on Snow Leopard. I have uninstalled my old version (pre 5.5) with appzapper. I have deleted all of my input managers (at the suggestion of support) and updated my Entourage to the very latest version.

  Fetch will crash about 2 minutes after I start it up. I have timed it on several instances. It crashes if I connect to an FTP site. It crashes if I do nothing and just leave it at the connection manager screen.

  Any ideas at all? I will be submitting my latest crash report to support for review.

  Posted 14 years ago #

• Scott McGuire Administrator

  Jeremy,

  We are still analyzing your problem based on the email you sent yesterday afternoon. We will follow up with you with further suggestions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jeremy Flint Member

  Thanks Scott.

  Posted 14 years ago #

• Kari Member

  Scott,

  I did the First Aid on my Keychains as you suggested, restarted and Fetch is still crashing.

  Any other ideas?

  Kari

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Kari,

  Sorry to hear that didn't help. Could you please tell us which version of Mac OS X you're using, so we can give you instructions to send us further information?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Kari Member

  Scott,

  I'm using 10.4.11.

  Kari

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Kari,

  Okay, thanks. We'd like to see your Fetch crash log, which may tell us more about what's causing the problem.

  To find the Fetch.crash.log file on Mac OS X 10.4.11:

  * In the Finder, go to the "Go" menu and choose "Home"
  * Open the Library folder
  * Open the Logs folder
  * Open the CrashReporter folder
  * Find the Fetch.crash.log file

  Please send it to bugs@fetchsoftworks.com along with a short description of the problem and we'll take a look.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• MrsHaffly Member

  I downloaded the latest release and now when I start the application, it hangs before it finishes loading. I'm running 10.5.8 on a 2. GHz intel core 2 Duo macbook pro.

  I have to force quit every time. Oddly, there are no crash reports in the CrashReporter folder. I'm assuming because it's literally not crashing. It's just never starting.

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi Mrs. Haffly,

  Thanks for reporting this problem. We'd like to see your Fetch.log file -- it should tell us why Fetch is not loading. To find the Fetch.log file:

  * In the Finder, go to the "Go" menu and choose "Home"
  * Open the Library folder
  * Open the Logs folder

  Please send it to bugs@fetchsoftworks.com along with a short description of the problem and we'll take a look.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Edited 14 years ago #

• MrsHaffly Member

  On it's way. Thank you so much.

  Posted 14 years ago #

• Jon Member

  When I try to install version 5.5 on Snow Leopard, I'm getting the error "The operation can't be completed because you don't have permission to access some of the items.". Any ideas?

  Thanks,
  Jon

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jon,

  You mean you get that error when you try to copy Fetch to your Applications folder?

  if so, please do the following:

  * Make sure you've quit Fetch.
  * Open your Applications folder.
  * Drag the old version of Fetch to the Trash.
  * Copy the new Fetch 5.5 to your Applications folder.

  That should do it. Please let us know if you're still having problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #