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Fetch 5.8 will not unzip (8 posts)

  • Started 3 months ago by mercadof
  • Latest reply 3 months ago from Jim Matthews
  • mercadof Member

    I downloaded the newest version of Fetch from the website, but I get an error when I try to unzip the package. I get - "Unable to expand "Fetch_5.8.zip" into Desktop. Error 2 - No such file or directory."

    It looks like the download itself may be corrupt. I downloaded it multiple times and on 3 different Macs runnning Mojave. Same results on all 3 Macs.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi,

    I've had a few reports like this, while most people have no problem. So I'm not sure what's going on. Here is another link you could try:

    https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip

    Let me know if that doesn't work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • mercadof Member

    This one has the same problem. It will not unzip. Tried it on 3 different Mac's.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi,

    Could you try issuing this command in Terminal, and send me the output? It will download the Zip archive and compute an MD5 hash.

    curl https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip | md5

    I would like to see if the hash matches what I'm seeing.

    Thanks!

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • mercadof Member

    curl https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip | md5
    % Total % Received % Xferd Average Speed Time Time Time Current
    Dload Upload Total Spent Left Speed
    100 8140k 100 8140k 0 0 2176k 0 0:00:03 0:00:03 --:--:-- 2175k
    a0456594ca234e51441ff3c64e182ef0

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi,

    That's a different hash than what I see; evidently you are getting a corrupted file. Do you get that same hash (starting with "a045") each time you try this? Are you going through a proxy server or VPN?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • mercadof Member

    I do not have a proxy server or VPN. The only thing I do have is that I use the Cloudflare 1.1.1.1 as my DNS for my network.

    I did, however, try and use my Wireless Hot Spot using the cellular connection and downloaded Fetch 5.8 and that did work. My network at home is not a complex one, so I am not sure why the hash would have been altered in downloading the zip file. I have also had no problem with any other files that I download. So it is a mystery to me why this occurred with this specific file.

    It looks like it worked now. So thanks for your help.

    Posted 3 months ago #

  • Jim Matthews Administrator

    That is mysterious. I will keep an eye out for other reports, and try to get to the bottom of it.

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

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