Fetch Softworks

Fetch 5.8 will not unzip (8 posts)

• Started 4 years ago by mercadof
• Latest reply 4 years ago from Jim Matthews

• mercadof Member

  I downloaded the newest version of Fetch from the website, but I get an error when I try to unzip the package. I get - "Unable to expand "Fetch_5.8.zip" into Desktop. Error 2 - No such file or directory."

  It looks like the download itself may be corrupt. I downloaded it multiple times and on 3 different Macs runnning Mojave. Same results on all 3 Macs.

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  I've had a few reports like this, while most people have no problem. So I'm not sure what's going on. Here is another link you could try:

  https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip

  Let me know if that doesn't work.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• mercadof Member

  This one has the same problem. It will not unzip. Tried it on 3 different Mac's.

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  Could you try issuing this command in Terminal, and send me the output? It will download the Zip archive and compute an MD5 hash.

  curl https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip | md5

  I would like to see if the hash matches what I'm seeing.

  Thanks!

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• mercadof Member

  curl https://fetchsoftworks.sfo2.cdn.digitaloceanspaces.com/fetch/download/Fetch_5.8.zip | md5
  % Total % Received % Xferd Average Speed Time Time Time Current
  Dload Upload Total Spent Left Speed
  100 8140k 100 8140k 0 0 2176k 0 0:00:03 0:00:03 --:--:-- 2175k
  a0456594ca234e51441ff3c64e182ef0

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  That's a different hash than what I see; evidently you are getting a corrupted file. Do you get that same hash (starting with "a045") each time you try this? Are you going through a proxy server or VPN?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• mercadof Member

  I do not have a proxy server or VPN. The only thing I do have is that I use the Cloudflare 1.1.1.1 as my DNS for my network.

  I did, however, try and use my Wireless Hot Spot using the cellular connection and downloaded Fetch 5.8 and that did work. My network at home is not a complex one, so I am not sure why the hash would have been altered in downloading the zip file. I have also had no problem with any other files that I download. So it is a mystery to me why this occurred with this specific file.

  It looks like it worked now. So thanks for your help.

  Posted 4 years ago #

• Jim Matthews Administrator

  That is mysterious. I will keep an eye out for other reports, and try to get to the bottom of it.

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #