Fetch Softworks

Fetch automatically uploading as text (6 posts)

• Started 14 years ago by RandyHoward
• Latest reply 14 years ago from Scott McGuire

• RandyHoward Member

  A coworker is having some issues with her Fetch. We have a bunch of dwg files that we are uploading to our server. Every time she uploads the files they upload as text and consequentially get corrupted. When I use my copy of Fetch they upload as binary and work fine. We are both using version 5.3 and I have checked our preferences and both are set to automatic detection. Since they work fine from my machine I assume this isn't a problem with the file itself. I have tried setting her preferences to upload as binary instead of automatic, yet the files still upload as text. I've also tried setting the mode under the Remote menu to binary and that doesn't work either. Any thoughts on this issue would be greatly appreciated.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Randy,

  Please have the coworker try the following advice:

  When you use the Put command, change the setting of the "If a file already exists:" menu to "Replace existing file". Do not use "Pick a different name".

  When this menu is set to Pick a different name, Fetch asks the server to pick a new name for your files if ones with the same name already exist, so that your existing files are not replaced. Unfortunately, some servers pick names that have little relation to the file's original name, and do this for every file regardless of whether it's necessary. And the new file names are always listed as text files.

  Please let us know if this doesn't fix the problem, and we will investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• RandyHoward Member

  Thanks Scott, unfortunately that doesn't help, it still uploads it as a text file. She even trashed the Fetch application and reinstalled it. However, she did not trash the preference files when she did that because we didn't want to lose all of the ftp shortcuts that we have stored. Do you think that getting rid of the preferences would help? Would hate to have to setup all those shortcuts again.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Randy,

  Let's hold off on trashing the preferences file for now.

  We'd like to see a Fetch transcript of the upload of one of these files, which will help us diagnose the problem. The transcript is a log of Fetch's communication with the server.

  Please do the following (on your coworker's machine):

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Upload one of the problem files.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• RandyHoward Member

  Scott,

  Here is the transcript. She said this transcript also includes where she pulled the file back down after uploading it to see if it corrupted it...it did. Thanks for all of your help.

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-3Z5W-ZDLS T
  Connecting to 161.58.179.221 port 21 (Mac OS X firewall is allowing connections) (3/12/09 6:33:35 PM)
  Connected to 161.58.179.221 port 21 (3/12/09 6:33:35 PM)
  220 Serv-U FTP Server v6.3 for WinSock ready...
  USER lisaftp
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/c:" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  CWD www/clients/
  250 Directory changed to /c:/www/clients
  PWD
  257 "/c:/www/clients" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (161,58,179,221,17,10)
  Making data connection to 161.58.179.221 port 4362
  LIST -al
  150 Opening ASCII mode data connection for /bin/ls.
  drw-rw-rw- 1 user group 0 Mar 12 09:34 .
  drw-rw-rw- 1 user group 0 Mar 12 09:34 ..
  -rw-rw-rw- 1 user group 20163 Dec 2 2005 Ipswitch, Inc_ - In-Service Migration Tool.htm
  drw-rw-rw- 1 user group 0 Dec 2 2005 Ipswitch, Inc_ - In-Service Migration Tool_files
  drw-rw-rw- 1 user group 0 Jul 12 2007 Mail.Zoarinteractive
  drw-rw-rw- 1 user group 0 Jun 12 2005 XML
  drw-rw-rw- 1 user group 0 May 29 2007 aspnet_client
  drw-rw-rw- 1 user group 0 Jun 11 2005 atwood_yacht_club
  drw-rw-rw- 1 user group 0 Dec 14 2007 cma
  drw-rw-rw- 1 user group 0 Feb 16 16:47 doctorsites
  drw-rw-rw- 1 user group 0 Aug 1 2006 firstfederal
  drw-rw-rw- 1 user group 0 Mar 9 22:38 gradall
  -rw-rw-rw- 1 user group 10137512 Nov 29 2005 ifilter60.exe
  drw-rw-rw- 1 user group 0 Jan 9 15:23 kidron
  drw-rw-rw- 1 user group 0 Aug 26 2005 louisville55
  drw-rw-rw- 1 user group 0 Jun 11 2005 magnipower
  drw-rw-rw- 1 user group 0 Mar 20 2006 mankerchief
  drw-rw-rw- 1 user group 0 Feb 8 2006 mrdd
  drw-rw-rw- 1 user group 0 Sep 13 2006 murphys
  drw-rw-rw- 1 user group 0 Jun 12 2005 parkvillage
  drw-rw-rw- 1 user group 0 Feb 27 2006 phpMyAdmin
  drw-rw-rw- 1 user group 0 Jul 31 2006 pilgrimnurseryschool
  drw-rw-rw- 1 user group 0 Jun 12 2005 profab
  drw-rw-rw- 1 user group 0 Jun 16 2005 safetyexpert
  drw-rw-rw- 1 user group 0 Dec 9 12:51 seaman
  drw-rw-rw- 1 user group 0 Aug 18 2008 southeasternequip
  drw-rw-rw- 1 user group 0 Jun 17 2008 stjohns
  drw-rw-rw- 1 user group 0 Dec 20 2005 superior
  drw-rw-rw- 1 user group 0 Jun 12 2005 surefoot
  drw-rw-rw- 1 user group 0 Feb 24 11:48 testimonials
  drw-rw-rw- 1 user group 0 Sep 12 2008 theassemblyhouse
  drw-rw-rw- 1 user group 0 Jul 29 2007 theassemblyhouse.com
  drw-rw-rw- 1 user group 0 Jun 5 2006 tobaccofree
  drw-rw-rw- 1 user group 0 Jun 12 2005 transitionhealth.com
  drw-rw-rw- 1 user group 0 Apr 7 2006 tusc2020
  drw-rw-rw- 1 user group 0 Jun 12 2005 tusc_co_philharmonic
  drw-rw-rw- 1 user group 0 Jun 12 2005 tusccountyecon
  drw-rw-rw- 1 user group 0 Apr 29 2008 tuscfoundation
  drw-rw-rw- 1 user group 0 Jul 22 2008 unionhospital
  drw-rw-rw- 1 user group 0 May 27 2008 whitemyer.com
  drw-rw-rw- 1 user group 0 Dec 10 10:29 wwcross
  drw-rw-rw- 1 user group 0 Nov 15 2006 zca
  drw-rw-rw- 1 user group 0 Jun 1 2006 zoarfoundation.org
  drw-rw-rw- 1 user group 0 Feb 17 11:05 zoarinteractive.com
  drw-rw-rw- 1 user group 0 Jun 12 2005 zoarohio
  226 Transfer complete.
  PASV
  227 Entering Passive Mode (161,58,179,221,17,79)
  Making data connection to 161.58.179.221 port 4431
  STOR das4.dwg
  150 Opening ASCII mode data connection for das4.dwg.
  226 Transfer complete.
  Transfer of das4.dwg (41,129 bytes, 41,129 bytes/sec, 0:01 elapsed) completed at 3/12/09 6:33:51 PM
  TYPE I
  200 Type set to I.
  SIZE das4.dwg
  213 41129
  MDTM das4.dwg
  213 20090312223353
  PASV
  227 Entering Passive Mode (161,58,179,221,17,169)
  Making data connection to 161.58.179.221 port 4521
  RETR das4.dwg
  150 Opening BINARY mode data connection for das4.dwg (41129 Bytes).
  226 Transfer complete.
  Transfer of das4.dwg (41,129 bytes, 41,129 bytes/sec, 0:01 elapsed) completed at 3/12/09 6:34:04 PM
  SIZE das4.dwg
  213 41129
  MDTM das4.dwg
  213 20090312223353
  PASV
  227 Entering Passive Mode (161,58,179,221,17,215)
  Making data connection to 161.58.179.221 port 4567
  RETR das4.dwg
  150 Opening BINARY mode data connection for das4.dwg (41129 Bytes).
  226 Transfer complete.
  Transfer of das4.dwg (41,129 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/12/09 6:34:30 PM
  PWD
  257 "/c:/www/clients" is current directory.
  Update check skipped at 03/12/2009 06:35 PM (next check after 03/20/2009 04:00 AM)
  PWD
  257 "/c:/www/clients" is current directory.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Randy,

  Thanks for the transcript.

  The problem is that for some reason .dwg files are identified as text files on your coworker's computer; I'm not sure why that is. That's why Fetch's Automatic format is doing the wrong thing; Fetch looks in the operating system to see whether .dwg files are text or binary, and it says they are text.

  The solution is to force Fetch to upload them as Binary; I realize you tried to this before, but I'd like you to try the following steps to see if they fix the problem (they may sound similar to things you've already tried, but the exact steps are important):

  * Quit Fetch.
  * Open Fetch again.
  * Go to the Fetch menu, and choose Preferences.
  * Click the Upload tab.
  * Click the Default Upload Format menu, and choose Binary.
  * Close the Preferences window.
  * Open a new connection to the server.
  * Upload a .dwg file, and download it again, to verify that it has not been corrupted.

  Please let us know if this solves the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #