Fetch Softworks

Fetch Connecting BUT Not Seeing Files (6 posts)

• Started 11 years ago by Sarah Murphy
• Latest reply 11 years ago from Jim Matthews

• Sarah Murphy Member

  I've updated my Fetch the latest version. I'm having an issue of it looking like it's successfully connected but the file list doesn't show up. I've clicked on all preferences that have to do with seeing hidden files, etc. It's not for all of FTP accounts just a few (Bluehost & GoDaddy). Any insight would be really helpful!

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Sarah,

  Does it help to choose Refresh from the View menu?

  If not, please choose "Fetch Transcript" from the Window menu and post the entire contents of that window here, or at http://fetchsoftworks.com/fetch/feedback . We'll take a look and see what we can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Sarah Murphy Member

  Hi Jim, I have hit refresh several times with no success. Here is the Fetch Transcript:

  Fetch 5.7 (5H314) Intel (Web Store) running on Mac OS X 10.7.2 (11C74) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-GEST-KNHK T
  Connecting to ftp.juneauwhalewatch.com port 21 (Mac OS X firewall is limiting connections to specific applications) (10/30/11 7:24 PM)
  Connected to 184.168.61.1 port 21 (10/30/11 7:24 PM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 26 of 500 allowed.
  220-Local time is now 18:24. Server port: 21.
  220-This is a private system - No anonymous login
  220 You will be disconnected after 3 minutes of inactivity.
  USER cmgjww
  331 User cmgjww OK. Password required
  PASS
  230-User cmgjww has group access to: inetuser
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (184,168,61,1,196,96)
  Making data connection to 184.168.61.1 port 50272
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 .
  drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 ..
  226-Options: -a -l◇
  226 2 matches total
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  PASV
  227 Entering Passive Mode (184,168,61,1,195,230)
  Making data connection to 184.168.61.1 port 50150
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 .
  drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 ..
  226-Options: -a -l◇
  226 2 matches total

  Posted 11 years ago #

• Jim Matthews Administrator

  You might try unchecking the "Use 'LIST -al' command to reveal hidden items" option in the Miscellaneous section of Preferences. Does that help?

  Posted 11 years ago #

• Sarah Murphy Member

  I unchecked the "Use 'List-all' command to reveal hidden items and then restarted fetch and double checked that this item was still unchecked and No Luck.

  Posted 11 years ago #

• Jim Matthews Administrator

  At this point I would contact the hosting service. Their server is saying that there aren't any files.

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #