Fetch Softworks

Fetch could not open the folder (9 posts)

• Started 16 years ago by lazarzd
• Latest reply 16 years ago from Scott McGuire

• lazarzd Member

  I am with a gov’t agency trying to resolve a problem a user of Fetch is having when connecting to our [fully patched] Win2K SP4 IIS5/FTP server. The userid, password and folder access, and file put and get have been successfully tested using WinXP ftp.exe in a cmd.exe window.

  In this case for Fetch, the user successfully connects using an IP address, userid and password and gets a list of the folders under the ftproot - same as is the case for WinXP ftp.exe. The problem is that when the user clicks on the folder “bc-ebc” they get this error:

  “Fetch could not open the folder “bc-ebc” because the FTP server says that the requested item was not a folder or could not be accessed. If you enter a folder name or URL, check that it is correct. Server responded: “bc-ebc: The network address could not be used for the operation requested.”

  The FTP server is behind and ACL router with rules in place to allow the user to connect over ports 20 and 21. A similar rule is in place for another site using ftp ports 20 and 21 and this site, using the WinXP ftp.exe in a cmd.exe and the same userid/password does not have any problems with our ftp site.

  I don’t know the user’s OS, Fetch. I do know that the user is behind a LinkSys or DNet NAT firewall.

  I have asked the user to connect using Safari and see if they can traverse folders and get files.

  Any thoughts?

  Update: I successfully used Fetch 5.2.1 from within the same network as the ftp server. BTW, we are a Windows shop with 1 iMac.

  [This message has been edited by lazarzd (edited 06-07-2007).]

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like to see the Fetch transcript from the user in order to help figure out what's going on... would that be possible?

  After the user tries to open up that folder, they should choose "Fetch Transcript" from the Window menu in Fetch and copy the entire contents of the transcript window. They can paste it into an email message, and they could either send it to you for you to post here, or to us directly.

  If you prefer not to post the transcript here, you or they can send it to:

  bugs at fetchsoftworks dot com

  Please include a short description of the problem with the transcript.

  If getting a transcript isn't possible, we can give some suggestions of things they can try.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• lazarzd Member

  I have asked the user, if they can, to connect and attempt to change directory and then send me the Fetch transcript.

  BTW: From the IIS/FTP log file when using Fetch:

  15:52:22 xx.xx.xx.xxx [44]USER xuseridx 331
  15:52:22 xx.xx.xx.xxx [44]PASS - 230
  15:52:43 xx.xx.xx.xxx [44]ABORT - 225
  15:53:25 xx.xx.xx.xxx [44]QUIT - 550

  and when using Safari:

  17:37:37 xx.xx.xx.xxx [51]USER anonymous 331
  17:37:37 xx.xx.xx.xxx [51]PASS mozilla@example.com 530
  17:38:40 xx.xx.xx.xxx [51]USER xuseridx 331
  17:38:40 xx.xx.xx.xxx [51]PASS - 230
  17:38:40 xx.xx.xx.xxx [51]sent / 550
  17:38:40 xx.xx.xx.xxx [51]sent / 426
  17:38:40 xx.xx.xx.xxx [51]sent / 550
  17:38:40 xx.xx.xx.xxx [51]sent / 426
  17:38:40 xx.xx.xx.xxx [51]sent / 550
  17:38:40 xx.xx.xx.xxx [51]sent / 426

  Posted 16 years ago #

• lazarzd Member

  The Fetch transcript...

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHxxxxx-xxxx-xxxx x
  Update check started at 06/08/2007 07:58 AM
  Connecting to xxx.xx.xx.xx port 21 (Mac OS X firewall is off) (6/8/07 7:59:05 AM)
  Connected to xxx.xx.xx.xx port 21 (6/8/07 7:59:05 AM)
  220 cygnusb Microsoft FTP Service (Version 5.0).
  USER xuseridx
  331 Password required for xuseridx.
  PASS
  230-All Transactions on this server are reported
  230 User xuseridx logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (xxx.xx.xx.xx,12,32).
  Making data connection to xxx.xx.xx.xx port 3104
  Update check skipped at 06/08/2007 07:59 AM (next check after 06/09/2007 12:38 AM)
  ABOR
  225 ABOR command successful.
  PORT 192,168,1,201,194,90
  200 PORT command successful.
  LIST -al
  150 Opening ASCII mode data connection for /bin/ls.
  06-06-07 02:31PM <dir> bc-ebc
  03-23-06 07:46PM <dir> aaaa
  06-08-07 07:01AM <dir> bbbb
  06-07-07 08:25AM <dir> cccc
  01-11-07 08:51PM <dir> dddd
  01-11-07 08:51PM <dir> eeee
  01-11-07 08:51PM <dir> ffff
  06-07-07 03:34PM <dir> gggg
  03-23-06 08:44PM <dir> hhhh
  226 Transfer complete.
  CWD bc-ebc
  550 bc-ebc: The network address could not be used for the operation requested.
  ftp_cwd: 2,-30006 (state == CHANGING_DIR)
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  QUIT
  221 Bye

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  Based on what you've said so far, you might want to double-check and make sure that the server isn't restricting access to that folder based on the client IP address; that might explain why you can access it locally and the remote user cannot.

  If you're sure that's not the case, you might have the user try the following:

  * Choose Preferences from the Fetch menu.
  * Click the General tab.
  * Uncheck the "Use passive mode transfers (PASV)" checkbox.
  * Open a new connection to the server, and try accessing the folder again.

  Let us know if either of these helps.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• lazarzd Member

  I haven't forgotten about this post. I am waiting for the user to free up some time to work on this problem.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the status update - we'll be here when you're ready!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• lazarzd Member

  Problem solved. The source host (Fetch user) IP address entered into the Win2K SP4 IIS5/FTP server "Allowed IP" list was incorrect, off by 1. The IP address was corrected and all is working. Fetch Transcript was a big help in tracking this problem down. Thank you, Scott.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, we're glad to hear the problem is solved. Thanks for the followup!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #