Fetch Softworks

"Fetch could not put..." (2 posts)

• Started 10 years ago by Tessa
• Latest reply 10 years ago from Jim Matthews

• Tessa Member

  I am getting this error message every time I try to upload a new item to Fetch.

  "Fetch could not put 'file name' because files and folders could not be created in your selected download folder.
  Try choosing a different folder from the 'Save downloaded files to' menu in the download pan of the preferences."

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for reporting this. To figure out why you are getting this error I'd like to take a look at your Fetch.log file. To find the Fetch.log file:

  1) Choose Fetch Transcript from the Window menu
  2) Choose Show Fetch.log in Finder from the File menu

  The Fetch.log file may be large. You can email it to bugs@fetchsoftworks.com rather than posting it here.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #