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Fetch Crashing On Startup (5 posts)

  • Started 10 years ago by dericksc
  • Latest reply 9 years ago from derickschaefer
  • dericksc Member

    As of yesterday, when I try to launch Fetch, it crashes unexpectedly. I did download an OSX security update the night before so this is the only thing that has changed on my system. A re-install did not work.

    Anyone know of issues right now due to that security update? Can anyone advise me how to get a clean start with Fetch?

    (Love the App by the way. . .one of my favs)

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    First, I would try restarting your Mac again and see if that helps (we've had several users that have reported a problem using Fetch after doing an update, and restarting the Mac has fixed the problem).

    If that doesn't help, could you please tell us which version of Fetch and which version of Mac OS X you are using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • dericksc Member

    I am running 5.3 Fetch and 10.5.1 build 9B18 of OSX. I did do a complete remove of Fetch and re-install. I can grab the crash data they want to send to Apple of that helps to identify anything.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    Yes, if you could send us the crash data, we'll take a look and try to figure out what the problem is.

    Please send it to:

    bb at fetchsoftworks dot com

    Thanks!

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • derickschaefer Member

    I did want to thank Scott and the FetchWorks crew for helping me to get my machine back and in working order. It wasn't a fetch problem at all. They helped me realize that Intuit's QuickBooks had a massive and malicious file deletion attack that nuked my desktop as a part of a "software update".

    Thank you so much for the help and for making Fetch the great product that it is!

    Posted 9 years ago #

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