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Fetch disappeared (11 posts)

  • Started 8 years ago by Lynette\'s Photography
  • Latest reply 8 years ago from Scott McGuire
  • Lynette\'s Photography Member

    So this morning I woke up to ftp some files to my lab and I can't find FETCH...anywhere...It just disappeared off my MAC...I have a MAC OS X Version 10.5.8...I looked in my application file, where it always is, and nothing....Please help i have tried everything.

    THank you

    Lyn

    Posted 8 years ago #

  • Jim Matthews Administrator

    You can download a fresh copy of Fetch from http://fetchsoftworks.com. Let me know if downloading a new copy doesn't solve the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • AZ Member

    When I go to launch Fetch my mac (OS 10.6.4) registers and acts as though it is launching but the program never appears on my computer. If I have to re-install how do I do that without having my original serial number?

    Posted 8 years ago #

  • Jim Matthews Administrator

    Hi AZ,

    Fetch should pick up the serial number from the previous copy (it's stored in preferences). Let me know if reinstalling does not solve the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • AZ Member

    I can't retrieve it from preferences because the program is not showing up at all - I can't access any of the program!
    thanks,
    AZ

    Posted 8 years ago #

  • Jim Matthews Administrator

    You don't have to retrieve it from preferences -- Fetch will do that for you.

    It sounds like Fetch is crashing on launch. Could you:

    1) In the Finder, choose "Home" from the Go menu
    2) Open the Library folder
    3) Open the Logs folder
    4) Find the "Fetch.log" file in that folder, and email it to bugs@fetchsoftworks.com

    We'll try to figure out what is going on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • Lynette\'s Photography Member

    Thank you Jim, it worked!! I appreciate your prompt response

    Lynette

    Posted 8 years ago #

  • AZ Member

    Hi Jim,

    Unfortunately there is no fetch log in the library folder.
    What next?
    thanks,
    AZ

    Posted 8 years ago #

  • AZ Member

    Jim,
    It doesn't seem to be crashing on launch, usually an error message would come up to say that it had quit unexpectedly if that were the case. In my case, the fetch icon has the little blue light running underneath it as it is launching and then it is stable as if it were running, but yet the program does not appear anywhere on my computer (I do not use spaces so it is not hidden in another "space").
    Thanks,
    AZ

    Posted 8 years ago #

  • AZ Member

    I did find a console message that I will email to the address above.
    Thanks,
    AZ

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi AZ,

    I'm sorry, but we have not received an email from you yet. Could you either please try resending it, or just post the console excerpt here?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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