Your best friend for file transfer.

Fetch disappeared (13 posts)
- Started 13 years ago by Lynette\'s Photography
- Latest reply 4 months ago from Jim Matthews
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Lynette\'s Photography Member
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Jim Matthews Administrator
You can download a fresh copy of Fetch from http://fetchsoftworks.com. Let me know if downloading a new copy doesn't solve the problem.
Thanks,
Jim Matthews
Fetch Softworks -
AZ Member
When I go to launch Fetch my mac (OS 10.6.4) registers and acts as though it is launching but the program never appears on my computer. If I have to re-install how do I do that without having my original serial number?
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Jim Matthews Administrator
Hi AZ,
Fetch should pick up the serial number from the previous copy (it's stored in preferences). Let me know if reinstalling does not solve the problem.
Thanks,
Jim Matthews
Fetch Softworks -
AZ Member
I can't retrieve it from preferences because the program is not showing up at all - I can't access any of the program!
thanks,
AZ -
Jim Matthews Administrator
You don't have to retrieve it from preferences -- Fetch will do that for you.
It sounds like Fetch is crashing on launch. Could you:
1) In the Finder, choose "Home" from the Go menu
2) Open the Library folder
3) Open the Logs folder
4) Find the "Fetch.log" file in that folder, and email it to bugs@fetchsoftworks.comWe'll try to figure out what is going on.
Thanks,
Jim Matthews
Fetch Softworks -
Lynette\'s Photography Member
Thank you Jim, it worked!! I appreciate your prompt response
Lynette
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AZ Member
Hi Jim,
Unfortunately there is no fetch log in the library folder.
What next?
thanks,
AZ -
AZ Member
Jim,
It doesn't seem to be crashing on launch, usually an error message would come up to say that it had quit unexpectedly if that were the case. In my case, the fetch icon has the little blue light running underneath it as it is launching and then it is stable as if it were running, but yet the program does not appear anywhere on my computer (I do not use spaces so it is not hidden in another "space").
Thanks,
AZ -
AZ Member
I did find a console message that I will email to the address above.
Thanks,
AZ -
Scott McGuire Administrator
Hi AZ,
I'm sorry, but we have not received an email from you yet. Could you either please try resending it, or just post the console excerpt here?
Thanks,
Scott McGuire
Fetch Softworks -
Paula Member
how do I find the app icon to open it after is installed and I close the app to continue working or I need touse it again?
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Jim Matthews Administrator
Hi Paula,
You can use Spotlight (hold down the Command key and type a space, then type "Fetch") to find Fetch and open it.
Thanks,
Jim Matthews
Fetch Softworks
- Page 1
So this morning I woke up to ftp some files to my lab and I can't find FETCH...anywhere...It just disappeared off my MAC...I have a MAC OS X Version 10.5.8...I looked in my application file, where it always is, and nothing....Please help i have tried everything.
THank you
Lyn
Posted 13 years ago #