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Fetch doesn't show all contents of directory (13 posts)

  • Started 10 years ago by eb
  • Latest reply 8 years ago from Clayton Heathcock
  • eb Member

    When going to the same FTP path Fetch will not show all the items in a given directory. When using Internet Explorer 7 it shows many more items that are in the ftp directory. How can I see all these items using Fetch?

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information in order to help you.

    Which version of Fetch are you using?

    Does this directory have a lot of files in it, like several thousand items?

    Is there any detectable pattern to which files Fetch does not show? For example, is the file list cut off after a certain number of files, or do all the files not shown begin with a period, or do files just appear to be missing randomly?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • eb Member

    Hi,

    Using Fetch 5.3
    The directory contains at most 200-300 items.

    Fetch is only showing like 5 directories and no files. Even at that all directories are not shown.

    No pattern that I can see. Although some names in directory are long, some short names are not shown that I know are in the list.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information.

    Could you please try the following to see if it fixes the problem?

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the Miscellaneous tab.
    * If the "Use LIST -al command to reveal hidden files" checkbox is unchecked, check it. If it is checked, uncheck it.
    * Connect to the server and directory in question.
    * Go to the View menu, and choose Refresh.

    Let us know if that helps or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • eb Member

    This was unchecked. I have checked it, closed Fetch then opened and reconnected. It still only shows the very short list of items.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    If you connect to your server, go to the Remote menu, and choose View Verbose File List, you will get a window listing all the files and folders in that directory, in a somewhat less friendly format. Does the verbose file list window show exactly the same files that the Fetch transfer window is showing?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • eb Member

    Yes.
    Except the added . & ..

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    Well, I think there are two possible explanations here:

    (1) You are not looking at the same directory in Fetch that you are looking at in Internet Explorer. I would double-check the path to the directories in both programs to make sure you really are looking at the same directory in both programs. It could be that you have two folders with the same name in two different locations on the server, and you are looking at one with Fetch, and the other with Internet Explorer. I sometimes make the same sort of mistake myself.

    (2) The server is not sending Fetch a complete list of the files in that directory for some reason. Fetch can only list what the server tells it is in the directory; the View Verbose File List shows the exact response the server sent when Fetch asked it for a list of files in that directory.

    So if the verbose file list and the transfer window show exactly the same contents (except for . & ..), then Fetch is listing everything the server told it was in there; if you are sure you are looking at the correct directory, you should contact the folks who run the server and see if you can figure out why it is not sending a complete list of files out over FTP.

    Please let us know if you have any questions about the above.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • dirwuf Member

    I'm having a similar problem...I have 1998 files listed, but none dated after July of last year (I add stuff every day). The files ARE there however, cause they show up on my website...I just cant see them in Fetch.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi dirwulf,

    Some FTP servers have a limit where they will only show FTP clients the first 2000 files in a folder. It sounds like that is the problem you're experiencing (in addition to the 1998 files you see, there are two special folders, the . and .. folders, which Fetch may not be displaying, for a total of 2000).

    There is nothing Fetch can do about this, since the server won't tell Fetch the full list of files. You should contact the folks who run the server and see if you can get that limitation removed.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • Clayton Heathcock Member

    Scott,

    I have the same problem that Dirwulf had in 2008. I am using Fetch 5.6 and I can only see 1998 files in a folder that has about 2700. The files I can see are ordered alphabetically. This is a problem because I need to delete some files that are further down in the list than the first 1998.

    Clayton Heathcock

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Clayton,

    As I answered above, unfortunately, there is nothing Fetch can do about this - you need to contact the company or people who run the server and ask them to delete the files for you, and also ask them to fix the server so that it can list more than 2000 files.

    Fetch cannot do anything about this because the server is not sending Fetch the complete list of files when Fetch asks for it. Fetch says "tell me all the files that are in this folder" and the server only replies with an incomplete list. Fetch can't show you all the files if the server won't tell Fetch about them.

    (Fetch Softworks is not a hosting provider — we do not run your servers, and do not run or maintain servers for customers, so we cannot change your server's limitation. We just make Fetch, software that lets you move files from your Macintosh to servers run by other companies or people.)

    Please let us know if you have further questions after talking to the people who run your server.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Clayton Heathcock Member

    Thanks, I was able to go onto my server in the file manager mode and delete most of the unwanted files but it is much more tedious than using Fetch. I have written to the provider to complain but it probably won't do any good.

    Thanks for responding.

    Clayton Heathcock

    Posted 8 years ago #

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