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Fetch failing on MacOS High Sierra (28 posts)

  • Started 5 months ago by bouche
  • Latest reply 1 week ago from Arkadin
  • bouche Member

    Fetch crashes upon launching in High Sierra.

    Is there a pre-release version available to allow me to ftp again?

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi,

    Could you contact us at https://fetchsoftworks.com/fetch/feedback and send me a copy of the crash log? I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • bouche Member

    Where can I found the log? As recommended in another thread, I looked in Home>Library>Logs>CrashReporter and found nothing.

    Posted 5 months ago #

  • Jim Matthews Administrator

    What do you see when you try to open Fetch? Do you get any sort of error message?

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • bouche Member

    Actually, now the fetch window appears and then the OS crashes out.

    It did that at first, but I was forced to reboot since the window appeared when I'd log back in, and continually crash the OS.

    Then I was getting a generic mac crash offering to submit report to apple.

    Now, it's back to the first problem, but at least after crashing, and logging back in, the OS isn't trying to run it automatically.

    So unfortunately, I can't find an error to send. Unless I can find a crash log.

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi,

    That sure sounds like an OS bug. I would report it to Apple, and hopefully it will be fixed in the next release.

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • bouche Member

    Ok, I've sent a bug report to Apple.

    Posted 5 months ago #

  • Colin Holgate Member

    I was going to report the same problem. It's not that Fetch crashes, High Sierra sees it as being corrupt. Even the copy on the DMG has an icon that has a white no entry sign.

    By the way, I was using Fetch under High Sierra recently, but that was my old install. I had to reinstall my entire system for other reasons, and download Fetch again. It's the download that shows the problem, and not that Fetch cannot work under High Sierra.

    Edited 5 months ago #

  • Colin Holgate Member

    Some good news. I tried booting on Sierra on an external drive, after copying Fetch there. It ran fine, so I copied Fetch back to my internal High Sierra drive, thinking that might work. When I restarted on High Sierra I could see that the icon looked correct, but before trying it I also looked at the copy in Applications, that previous had the no entry icon. It was ok too, and it ran fine.

    So, it seems that under High Sierra if you do a restart it will fix apps that claim to be damaged.

    Posted 5 months ago #

  • Colin Holgate Member

    Alas, trying to actually connect somewhere gives a Mac OS error -67843. I see that has come up in the past with Fetch, but I can't find a solution.

    I'm using Fetch 5.5.3.

    Posted 5 months ago #

  • Jim Matthews Administrator

    Thanks for that information, Colin. I would try Fetch 5.7.6, which is the latest release. -67843 is an error we've seen from older versions on 10.12.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • Colin Holgate Member

    That's strange. I ran Fetch and accepted the install and restart to a later version. I'll try a manual download of 5.7.6.

    Posted 5 months ago #

  • Colin Holgate Member

    Things are good again. The icon was fine right away, it seems that replacing an existing Fetch works as it should, but installing a fresh Fetch (and I have seen it with other apps) can give the no entry icon until you do a restart. Next time I see that I'll try just a Log Out, or a Relaunch of Finder, that might be enough.

    Posted 5 months ago #

  • bouche Member

    I submitted a bug report to apple. They responded and are apparently looking into it.

    I just tried reinstalling. I had purchased through the appstore, so all I could do was delete my install and reinstall from the appstore.

    It didn't work. Still crashed the OS.

    Edited 5 months ago #

  • bouche Member

    I installed Beta 2 of high sierra. Fetch is working!

    Posted 5 months ago #

  • Colin Holgate Member

    I had another app showing the white no entry icon, and so was able to test the idea of logging out and in again. That isn't enough to fix the problem, but a restart did fix it. This was with High Sierra beta 2 as well, so the icon issue is still there. The app I saw it with this time was from the App Store, so I'll send feedback to Apple about that.

    Posted 5 months ago #

  • Jim Matthews Administrator

    I'm glad to hear that Fetch works on beta 2!

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • Colin Holgate Member

    The beta 5 of High Sierra has broken some Adobe apps, they quit during the startup sequence. Fetch is doing the same thing. In Console there are several complaints about unknown compressor 8, but no clear error messages, and no "Fetch Crashed" dialog afterwards.

    Cyberduck is working ok, so I can do the FTP thing I needed to do, and it's not a general issue in High Sierra with FTP programs.

    Posted 3 months ago #

  • bouche Member

    I've updated to High Sierra beta 5 and Fetch (via app store) is functioning normally for me.

    Posted 3 months ago #

  • Colin Holgate Member

    App Store itself is not functioning, each page is blank. I bought Fetch direct I think, but then it's not like I can get to my App Store purchases to check that! I dod do a fresh download of 5.7.6, but that didn't help.

    Posted 3 months ago #

  • bouche Member

    Strange. App store is working for me as well.

    Posted 3 months ago #

  • Colin Holgate Member

    Beta 6 is out, and it fixed the launching problem I had in other apps, as well as fixing it for Fetch. I can stop using CyberDuck again!

    It also fixed the App Store, which if you can imagine made it a little harder for me to get beta 6, seeing as the App Store wouldn't show it to me! Turned out there was a command line way to solve that.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Thanks for that update!

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • Arkadin Member

    Hi everyone,

    getting the same kind of trouble since today (actually not have used Fetch for a couple of months, so no real view since when is the issue).
    Either by using bookmark address or by retyping from scratch ftp/login/PW, if got a "These Settings cannot be used because an error has occurred" Mac OS error - 25293.

    The pop-up come the first time when I click to enter the password (went fine for hostname and username), then I need to click OK. It pops up a second time + OK. Then I can enter my PW, and got another type of pop-up "An FTP connection to "hostname" could not be opened because the connection was refused. Contact the server admin for more info". Then OK and the 25293 pop-up comes again.

    I tried with 2 different hostname for 2 different sites...same results.

    So apparently not an error linked to Fetch, but any idea how to patch it?

    I'l on Fetch 5.7.6 (5H1671) and on High Sierra 10.13.1

    Thx
    A.

    Edited 1 week ago #

  • tom Member

    Arkadin,

    Looks like the same issue I had with go daddy.
    Open terminal and Type the following while replacing yourwebsite.com with your web site url:

    ssh-keygen -R yourwebsite.com

    Posted 1 week ago #

  • Jim Matthews Administrator

    Hi Arkadin,

    That error code suggests an error with the Keychain, the part of Mac OS X that stores passwords. Deleting the password in question might help fix this problem. Here's what you would do:

    1) Choose Utilites from the Go menu in the Finder
    2) Open the Keychain Access application
    3) Type the hostname or username for your FTP account in the search field, to narrow down the list
    4) Double-click the entry for your FTP account
    5) Click the Show password checkbox; you will be prompted for your Mac's system password
    6) Make a note of the password
    7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
    8) Try opening Fetch and connecting again; you may be prompted for the password

    Please let me know if that does not fix the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 week ago #

  • Arkadin Member

    Hi

    Just tried though doesn't seem to work. Also wondering if not link with the wifi network I'm connected, as while trying to access with ForkLift, I had the same symptoms, and suddenly at home (currently at work) it worked. But still not for Fetch or Cyberduck, and now back at work, doesn't work for Forklift neither. I'll try to figure out and let you know once I get out of this

    cheers

    Posted 1 week ago #

  • Arkadin Member

    Hi-again,

    seems to be linked to the WIFI set-up. Just tried in 4G and works perfectly. At least I've a workaround for the moment.

    Enjoy your day

    A.

    Posted 1 week ago #

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