Your best friend for file transfer.

Fetch application logoFetch

Fetch Freezes (3 posts)

  • Started 10 years ago by Elwood
  • Latest reply 10 years ago from Toucan
  • Elwood Member

    Since I updated to 5.3, Fetch hasn't been working. It starts up fine, but the minute I try to connect to my server, I get the spinning beach ball. I went back to Fetch 5.2, and deleted the Fetch cache and Fetch.plist files from the user/library/preferences folder but that isn't helping. It freezes everytime and I have to Force Quit to get out of it.

    Seems to happen when I try to enter something in the Hostname field.

    Im using a Mac Pro, with MacOS 10.4.10, 2gigs ram, and 160gb HD.

    PS: My serial number got deleted when I trashed those files.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry to hear you're having problems with Fetch 5.3.

    Just to clarify - you are now having the same problem with Fetch 5.2, or is Fetch 5.2 properly?

    Could you please do the following?

    Open Fetch 5.3, and try to connect.

    Once Fetch starts showing the spinning rainbow beach ball cursor, do the following:

    1) Run Activity Monitor (in the Utilities folder inside the Applications folder)
    2) Choose Window > Activity Monitor
    3) Find Fetch in the list of processes (you can type Fetch into the "Filter" field to show only Fetch)
    4) Select the Fetch entry, and click the Inspect button
    5) In the new window that appears, click the Sample button
    6) Click Save... to save the sample
    7) Send the saved file, along with a short description of your problem, to us at:

    bugs at fetchsoftworks.com

    And if you include your full name and email address with that email, we'll look up your serial number for you.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • Toucan Member

    I am getting exactly the same problem. As soon as I enter FTP details or choose a favourite, I get the spinning beachball and have to force quit. I have sent an Activity Monitor sample to you.... please advise. Thanks Scott

    [This message has been edited by Toucan (edited 11-30-2007).]

    Posted 10 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.