Fetch Softworks

Fetch + High Sierra auto upload on save not working (27 posts)

• Started 6 years ago by Sarah Bailey
• Latest reply 9 months ago from Jim Matthews

• Sarah Bailey Member

  For the longest time I have been able to right click a file in Fetch and choose to edit it in my editor of choice. Upon saving, the file would automatically re-upload. This was a crucial function to my workflow, and in High Sierra (I'm on the public beta) it's no longer working. Everything else is fine, it just doesn't detect the change and auto-upload like it used to. Is there a setting I'm missing? I set this up so long ago I don't know if I did something or if it just happened... I feel like it might be related to the hidden "Cleanup at Startup" folder but otherwise I've already changed all permissions to everyone can read and write, not sure what else to do. Here's a snippet from my logs -

  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): DEBUG --- BEGIN FETCH ERROR ---
  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): DEBUG FST2/Wb7YlwIEA/BFxAD08tQA9XVkAPWZJABzb6QDQYOUA0HuFAHeboQB3l55LxW0mTkHhjk5Bz2JOQbkuTj+qLk4/a0ZOP2DqS7+07ku
  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): DEBUG FST2\/qYpMHreKTBsZcQBjVHQABN0gAACKpAAAh2AAAAAEA==
  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): DEBUG Fetch could not edit “.htaccess” because the file or folder cannot be accessed. (Check that the file hasn't been moved or deleted.)
  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): DEBUG --- END FETCH ERROR ---
  2017-09-17 16:18:31,321 Fetch 5.7.6 (5H1671): INFO UploadFileBeingEditedIgnoreErrors(/Users/madmin/Library/Caches/Cleanup At Startup/com.fetchsoftworks.Fetch/Fetch Temporary Folder 22/style.css) UploadFileBeingEdited returns -36

  Thanks!

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for reporting this, and posting from the Fetch.log. Could you try again using the High Sierra GM candidate that was just released? Also, it would be helpful to know what editing program you are using.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sarah Bailey Member

  Hi, thanks for getting back to me. I am using the most recent public beta candidate as of Friday so I don't see any updates available. I have tried both Dreamweaver and text edit, both have the same problem.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  What build number do you see when you choose About this Mac from the Apple menu? The GM candidate build is 17A362a. I have not tried Dreamweaver, but TextEdit worked with 17A362a in my tests.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sarah Bailey Member

  Interesting, I'm on the same build. Is there something I can check as far as permissions? Unfortunately we no longer have the ability to repair disk permissions, which is what I'd normally do in this scenario. :(

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I would try running Disk Utility to verify and/or repair the disk. Just out of curiosity, is the disk an SSD, a conventional hard drive, or a Fusion drive?

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sarah Bailey Member

  Already tried that, didn't find anything and didn't fix the problem. It's a brand new macbook pro with an SSD on the new APFS. I migrated my stuff from my old computer using Apple Migration Assistant and everything was fine for the past month or so including Fetch which I use almost daily, then ran the High Sierra update on Friday and now I'm sad. I could roll back but at this point since HS is officially releasing next week I don't much see the point.

  Posted 6 years ago #

• Jim Matthews Administrator

  Would you mind trying BBEdit (free download at http://barebones.com) as an editor, to see if there's any difference?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sarah Bailey Member

  Same result, does not upload. Here's the log - The style.css file is in the fetch temporary folder.

  2017-09-20 07:58:51,592 Fetch 5.7.6 (5H1671): INFO Successful download of style.css as binary data (10,819 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/20/17, 7:58 AM
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG --- BEGIN FETCH ERROR ---
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG FST2/WcJX9wIEA/BFxAD08tQA9XVkAPWZJABzXsQBQkGUAluH5AI/slQCQ9gJMCubyTAqOVkwRdiZMClSCTAlE5kwIpI5LzD3aS7d/5ku
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG FST2|3RypL1jQRALTJ2QC3GqUAtxvtALfDLQC3aIEAt2mtACex8QAmEjpLzD3aS7d/5ku3RypLu5F+S9ZYDkvWU9ZMHV6mTB1K+kwdUv5
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG FST2\L1INeS8w92ku3f+ZLt0cqS7uRfkvE44pLt5JyS7dHKku7kX5MGx6OTBsZuQBjVHQABN0gAACKpAAAh2AAAAAEA==
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG FST2/WcJYAwIEA/BFxAD08tQA9XVkAPWZJABzb6QDQYOUAEqIWUemPYlHoXc5R6FmmS8PGAkwexmZL5LheS+TwFkvMPdpLt3/mS7dHKku
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG FST2\3QQpLxNAeS7eScku3RypLu5F+TBsejkwbGbkAY1R0AATdIAAAiqQAAIdgAAAABA=
  2017-09-20 07:58:59,509 Fetch 5.7.6 (5H1671): DEBUG The action could not be completed because the file or folder cannot be accessed. (Check that the file hasn't been moved or deleted.)
  2017-09-20 07:58:59,510 Fetch 5.7.6 (5H1671): DEBUG --- END FETCH ERROR ---
  2017-09-20 07:59:46,985 Fetch 5.7.6 (5H1671): INFO SSH2_FXP_REALPATH 14, .
  2017-09-20 07:59:47,064 Fetch 5.7.6 (5H1671): INFO /
  2017-09-20 08:00:43,090 Fetch 5.7.6 (5H1671): INFO SSH2_FXP_REALPATH 15, .
  2017-09-20 08:00:43,294 Fetch 5.7.6 (5H1671): INFO /

  Posted 6 years ago #

• Sarah Bailey Member

  As a side note, I just checked my desktop, which is a couple of years old, runs a fusion drive, also upgraded to HS, and it uploads automatically as expected. Sigh. So it's just me. Super.

  Posted 6 years ago #

• Jim Matthews Administrator

  I wonder if the difference is that your laptop hard drive has been converted from HFS+ to APFS, while my external drive and your Fusion drive haven't. If you select your laptop hard drive in Disk Utility and click Info what does it say next to "File system"?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sarah Bailey Member

  Yes it's APFS.

  Posted 6 years ago #

• Jim Matthews Administrator

  Thanks. I will need to upgrade my machine to APFS in order to try to reproduce this problem.

  Thanks again,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Olaf Klemann Member

  I also ran into this problem on my new MacBook Pro with High Sierra and AFPS.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  If you've seen this problem could you send me a note at http://fetchsoftworks.com/fetch/feedback ? I have a test version of Fetch that I'd like you to try.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• tom Member

  My issue was the same as above. File not uploading after save. Im using a MB PRO / High Sierra / SSD Drive (APFS File system)

  Just wanted to confirm that Jim's "test version" (Fetch 5H1749) fixes this issue. Thanks Jim for sending me this test version.

  Posted 6 years ago #

• Ross Member

  I am getting this saving issue also...

  1. Right click > Edit file from fetch to open Sublime 3.
  2. Make changes in Sublime, hit Save.
  3. Sublime shows file is saving in: Library/Caches/Cleanup At Startup/com.fetchworks.Fetch/Fetch Temporary Folder/style.css - But not back to server.

  MB PRO / High Sierra 10.13.1 / SSD Drive / Fetch 5H1671

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Ross,

  Could you send me a note at http://fetchsoftworks.com/fetch/feedback ? I have a test version of Fetch that I'd like you to try.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• tony Member

  I have the same issue...any solutions for this?
  Thanks!

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Tony,

  Could you send me a note at http://fetchsoftworks.com/fetch/feedback ? I have a test version of Fetch that I'd like you to try.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Don Member

  I'm having the same problem. Can't save files back to the server. It's the same problem with Text Wrangler, BBedit, and Sublime Text. By the way, Text Wrangler does not support High Sierra and has been sunset as a product by BareBones Software. Text Wrangler users are asked to migrate to BBEdit.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Don,

  Could you send me a note at http://fetchsoftworks.com/fetch/feedback ? I have a test version of Fetch that I'd like you to try.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• N. Moudan Member

  Hi,
  I am having the same issue. cant save back to the live server. its very frustrating. have anyone here found a fix for this.

  Thanks

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi N. Moudan,

  That problem should be fixed in Fetch 5.7.7, which you can download from

  https://fetchsoftworks.com/fetch/download/latest

  Please let me know if that doesn't fix the problem for you.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• N. Moudan Member

  Thank you,
  I downloaded a version that our company is using. guess its not up to date.
  Thanks for your quick response.

  Posted 4 years ago #

• Russell Member

  I still have this issue on macOS Ventura 13.2, using Fetch 5.8.3

  Posted 9 months ago #

• Jim Matthews Administrator

  Hi Russell,

  Could you contact me at https://fetchsoftworks.com/fetch/feedback with more information, for example which editor you are using, and the contents of the Fetch Transcript window after you see the problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 months ago #