Fetch Softworks

Fetch ignores port designation (14 posts)

• Started 15 years ago by steve90274
• Latest reply 15 years ago from steve90274

• steve90274 Member

  I am using Fetch 5.3 on an Intel imac running osx 10.5.5. When I attempt to access a particular port Fetch ignores my request and returns to the same port that I had previously designated for that host hame. However, when it contacts that previously designated port and when I attempt to access a file or folder it reports as follows:

  Fetch could not open the folder "x" because the FTP server says that the requested item was not a folder or could not be accessed. If you entered a folder name or URL, check that it is correct. Server responded: "Directory change failed; directory does not exist."

  Help!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  I'd like some more information to help understand the problem.

  Are you typing the port number into the "Port" field that appears below the "Initial folder" field of the New Connection dialog? If not, how are specifying the port?

  And then what happens - does Fetch replace the number you typed in? Or does it just appear to ignore the number you typed in, and connect to a different port?

  Are you trying to connect using FTP or SFTP?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• steve90274 Member

  I am typing the port number into the "Port" field that appears below the "Initial folder" field of the New Connection dialog.

  Fetch appears to ignore the number I typed in a connects to a different port.

  I am connecting using FTP in passive mode.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Okay, thanks for the clarifications.

  Could you please tell me which port number you are typing in?

  Then could you please do the following?

  * Quit Fetch if it's running.
  * Open Fetch again.
  * If you are choosing your connection information from the the recent connection or shortcut menus, choose the menu item. Otherwise, type in your connection information.
  * Then type in the port number into the Port field.
  * Connect to your server.
  * Once connected, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• steve90274 Member

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.5 (9F33) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-ZUAR-WNNW T
  Connecting to 10.0.1.5 port 21 (Mac OS X firewall is allowing connections) (12/11/08 3:06:17 PM)
  Connected to 10.0.1.5 port 21 (12/11/08 3:06:17 PM)
  220 You are in TiVo Mode. No login necessary - hit enter at the prompts
  USER anonymous
  230 No Auth required for TiVo Mode.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 Syntax error, command unrecognized.
  PWD
  257 "/" is current directory.
  Retrieved 9 items from file list cache, stored 12/10/2008 05:04 PM

  Posted 15 years ago #

• steve90274 Member

  I should add, Scott, that the 9 items in the file list are from port 3105, not 21.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript. Just to be double-check:

  * You are not also entering the port number in the hostname field?

  * You are not choosing any items from the Shortcuts (heart icon) or Recent Connections (clock icon) pop-up menus after entering the port number?

  Also, have you been able to use Fetch to connect to this server successfully before, and you are now suddenly having problems, or is this the first time you have tried?

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 12-12-2008).]

  Posted 15 years ago #

• steve90274 Member

  Hi Scott:

  No, I am not entering the post number in the hostname field.

  No, I'm not choosing any other items.

  And yes, I was able to connect successfully before, and all of a sudden it started this behavior. Also, to test whether this was a host rather than client problem, I ran an alternate osx ftp client and it was able to successfully connect to both port 21 and 3105.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the confirmation.

  It looks to me like you are connecting to a TiVo on which MFS_FTP is installed, is that correct? Has the TiVo recently taken a software update, say, about the time the problem began?

  While I have no experience with MFS_FTP, I did a little reading that suggests a TiVo software update may confuse the FTP server. One suggestion was that restarting the TiVo, and then restarting MFS_FTP, may resolve this problem.

  I realize that you said you tried another FTP client and it worked, and I am not saying that this is definitely not a Fetch issue, but in situations where Fetch was working before and it suddenly stops working, the cause is often on the server end.

  So could you give restarting the TiVo and FTP server a try and let us know if that fixes the problem? If it doesn't help, we'll think about other possible avenues of investigation.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• steve90274 Member

  Hi Scott:

  I did try that because I had upgraded the tivo to software version 6.4a and I suspected that was the issue. I restarted both the tivo and mfs_ftp several times to no avail. That is when I decided to try another ftp client and see if it could access the two ports. It could.

  Steve

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Sorry for the delay in getting back to you, I was consulting with my colleagues about your problem.

  Thanks for confirming that you've tried restarting the TiVo and the FTP server.

  Something odd is going on, and we'll try to figure out what.

  Could you please do the following?

  * Enter all the connection information in the New Connection dialog.
  * Just before you click the Connect button, take a screenshot of the New Connection dialog.
  * Then click Connect.
  * After you have connected successfully (but to the wrong port), please go to the Window menu, and choose Transcript.
  * Then send both the screenshot, and the entire contents of the transcript window to:

  bugs at fetchsoftworks dot com

  We'll take a look and follow up with you from there.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• steve90274 Member

  Hi Scott:

  The computer and the tivo are located at our vacation home. We left there yesterday and will not return until after Christmas. Consequently, I will be unable to provide the requested info until we return. Is it ok if we suspend this matter for a couple of weeks?

  Steve

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Sure, that's fine - just let us know when it's convenient for you to continue.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• steve90274 Member

  Hi Scott: I am back at my computer and have sent the screen shot and transcript copy to bugs@fetchsoftworks.com.

  Steve

  Posted 15 years ago #