Fetch Softworks

Fetch no longer connecting to host site (4 posts)

• Started 16 years ago by KHB2007
• Latest reply 16 years ago from Scott McGuire

• KHB2007 Member

  I was changing and updating a website when something strange happened (I was in a folder and couldn't navigate back to the main list of files--froze, and now Fetch can't make the connection.) I got out of Fetch, quit it and then tried to re-connect - can't. I checked with Godaddy.com tech support who checked the site and found no problems on that end. I dragged Fetch to the trash and then Dragged from original downloaded Fetch into the applications folder again (Mac). It must have left something installed because it still keyed the same site. The message I get says "an FTP connection to Godaddy.com"could not be opened because the connection timed out. There might be a problem with your network or the server might not be responding." I can get other sites and browse the internet just fine... and can also log in to the godaddy site. I am suspicious that it is trying to go back to the empty folder on the site because it is keying into the history of the access instead of trying to access the site at it's first level of files.
  Any suggestions?

  OK, now I tried removing all the files from the preferences folder and uninstalling according to instructions to eliminate any memory that might be telling fetch to go into the subfolder which is empty on the web site. But something is still imbedded somewhere because it is remembering the password, which means it could be still keying to the empty folder on the web host site....
  this is really aggravating. Do I have to take the whole installer icon off the desktop and trash it and re-download the whole program from the Fetch site?

  [This message has been edited by KHB2007 (edited 12-02-2007).]

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Your password is being stored in the Mac OS keychain, separate from the Fetch preferences. The folder information is not stored in the keychain, so the fact that your password is being remembered shouldn't be a problem. (Your password is looked up based on your hostname and username only, it is not keyed on the folder information.)

  So if you deleted everything listed in the uninstalling instructions, you removed all of Fetch's "memory" of that server.

  If you are still having problems connecting to the server, could you please do the following?

  After you try to connect and you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• KHB2007 Member

  Thanks for your information. I worked with the host and got the problem solved. It was not Fetch, and I love the program, so easy to use!
  Thanks again, great help and good to know about where the password is stored.
  Kathy

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Kathy,

  We're glad to hear the problem is fixed, thanks for the followup.

  Please let us know if we can be of further assistance.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #