Fetch Softworks

Fetch not "fetching" everything! (9 posts)

• Started 13 years ago by Alan Lipski
• Latest reply 13 years ago from Scott McGuire

• Alan Lipski Member

  I am trying to download an entire web site onto my Intel Mac Pro with Fetch 5.6.

  I highlight all of the files in Fetch's transfer window and drag "everything" onto a folder that I have opened in the Finder.

  It appeared to work ..... it copies all of the folders in the root folder on the server and created the folders and subfolders on my local drive but it seemed to leave out most of the files.

  The site has about 50 folders in the root and many of these have files and subfolders with files.

  It looks like I'd have to manually open up EVERY folder and subfolder on the entire site and manually copy over the files that Fetch did not want to copy the first time.

  To say this is tedious is a gross understatement.

  This is not the first time this has happened. I have also seen this happen with my PowerPC, again when trying to download a backup of an entire site.

  I have checked the Fetch Preferences and have searched the web and have not found why it is doing this.

  I expect that some files would not transfer because of being in use or something like that but to not transfer so many files seems like a problem that a program like Fetch should not have.

  I tried the same download using a PC running WS-FTP Pro and only had about a dozen files "total" that would not download but at least I got error messages for these. Fetch told me nothing and left out probably 50 to 100 files.

  Any ideas anyone?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Alan,

  Certainly this is not normal behavior; Fetch is designed to either download all files in all subfolders, or give an error if it cannot. It does not silently fail to download files, so something odd is going on here. We will help investigate what is going on.

  To begin with, could you please tell us which version of Fetch you're using? Then we'll ask for more information based on that.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Alan Lipski Member

  Hello Scott,

  I didn't think this was normal behavior but it has done this before. I often use Dreamweaver to work on my web sites but if I want to do a complete download for backup purposes, I'd prefer to use Fetch - it's easier.\

  I am running Fetch 5.6 - installed on the main Macintosh HD drive

  My Mac info is as follows:

  MacPro4.1
  Quad-Core Intel Xeon, 2.66GHz
  5Gb RAM
  Twin NVIDIA GeForce GT-120 video cards
  640 GB Western Digital main drive and 400GB Hitachi secondary drive

  Running OS X 10.6.6 (10J567)

  Let me know what other information you need.

  Thanks for your assistance. I hope this can be fixed.

  Alan

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Alan,

  Thanks for the information.

  We'd like to see the record of Fetch's conversation with the server when you try to download one of the problem folders, so that we can get a better idea of what went on as Fetch downloaded the folder.

  Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Go the Fetch menu, and choose Preferences.
  * Click the Miscellaneous tab.
  * Make sure the "Ignore file list cache" checkbox is checked. Click to check it if it is unchecked.
  * Close the Preferences window.
  * Connect to your server.
  * Download one of the folders where you experienced a problem. Please don't try to download all the folders.
  * Verify that some files were not downloaded.
  * Click the desktop background to select the Finder.
  * In the Finder, go to the "Go" menu and choose "Home"
  * Open the Library folder
  * Open the Logs folder
  * Find the file named "Fetch.log"
  * Attach it to an email to bugs@fetchsoftworks.com .

  Please tell us the name of the folder that you downloaded, and give some examples of files inside it that were not successfully downloaded.

  Sorry, I know that looks like kind of a long list of instructions, but those are the steps we need you to do so we can see what's going on.

  Please let me know if you have any questions about the above.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Alan Lipski Member

  I have emailed the Fetch log file to your email address after following your instructions.

  The "admin" folder that I tried to download has over 140 MB of files and folders in it (I downloaded it on my PC using WS FTP Pro) but Fetch only "fetched" 25KB of its contents.

  I hope the log file points to the problem because this is very annoying.

  I have checked the settings and preferences and can't see where the problem lies.

  I hope you have better luck.

  Thanks.

  Alan

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Alan,

  Unfortunately, we haven't received the email with the log. Could you please try sending it again?

  This time, could you please try compressing the log before attaching and sending it? To do this, select the Fetch.log file, go to the File menu, choose Compress, and send the resulting zip file instead.

  Sorry for the bother, and thanks.

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Alan,

  Just to clarify, you don't need to run the whole download again - just find the log file again, compress it, and mail it to us.

  Please let us know when you've tried sending it again so I can be on the lookout for it; if it doesn't show up a second time, we'll come up with another way for you to get it to us.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Alan Lipski Member

  Hello again Scott,

  I just re-emailed the log file.

  The initial email did not bounce back to me so I do not know why it did not get through.

  Hopefully this time it does.

  Alan

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Alan,

  We've received the second attempt, thanks. We'll look over the log and follow up with you.

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #