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Fetch odd that after macOS 10.13 can not save edits (25 posts)

  • Started 6 months ago by Leroy
  • Latest reply 3 months ago from Christy
  • Leroy Member

    macOS High Sierra public release (17A365)

    Never had a problem with Fetch /BBedit before—however after upgrading to High Sierra, I can edit a file, save a file but for some reason Fetch does not make the change on the server

    If I Get the file on my desktop, edit with BBedit and upload from Desktop—the edit seems to stick.

    Very odd behavior.

    Please advise

    Edited 6 months ago #

  • Jim Matthews Administrator

    Hi,

    I think I have a fix for this problem. Could you contact me at http://fetchsoftworks.com/fetch/feedback so I can send you a download link to a test version of Fetch with the fix?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Leroy Member

    For the the public record:

    Your fix resolved this issue.

    Once again I am very impressed with the immediate response and your Support. Great FTP client software.

    Thank you !

    Posted 6 months ago #

  • Jim Member

    Hi Jim!

    I'm having the same issue.
    Is there any chance you will be posting the fixed version soon?

    Thanks!
    jim

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi other Jim,

    Please contact me at http://fetchsoftworks.com/fetch/feedback for the download link. I will be releasing an official update, but I want to make sure I've addressed all High Sierra issues first.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Neal Member

    Hi Jim, Yes, same issue here! Do you expect to post an updated version soon? Many thanks!

    Posted 6 months ago #

  • Aaron Member

    Same problem here, glad it's a known issue and will be fixed, looking forward to the update!

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi,

    I expect to have an update before long, but want to make sure we identify and fix any other issues with High Sierra.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Aaron Member

    Just checking in on this, have the issues with Fetch and BBEdit been resolved?

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi Aaron,

    We do have a test version that fixes that problem. Please contact me at http://fetchsoftworks.com/fetch/feedback for more a download link.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • William Slaughter Member

    Jim Matthews,

    Same problem as others: can't save edits online with High Sierra. Would appreciate receiving the link to the fix you've offered others. Looking forward to the upgrade.

    I've been a good and faithful user and advocate of Fetch practically from its beginning. I admire and appreciate the work you do.

    William Slaughter
    wrs@unf.edu

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi William,

    Please contact me at

    http://fetchsoftworks.com/fetch/feedback

    and I'll send you a download link to a test version of Fetch that fixes this problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • Darren Duncan Member

    I'm having a different version of this problem, still unresolved. I'm on Mac OS X Sierra 10.12.6. Fetch 5.7.6 worked properly for me, such that when I "Edit" a remote document in BBEdit, on hitting "save" Fetch would upload the changed version to the server. But with Fetch 5.7.7 this functionality broke, and hitting "save" no longer results in Fetch uploading the changed file to the server. I will also contact you for your test version, assuming that is newer than 5.7.7, unless that "fix" is what actually broke it for me.

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi,

    Fetch 5.7.7 incorporates the test version fix for macOS 10.13 High Sierra. If 5.7.6 worked for you you might want to revert to that version; you can download it from

    http://fetchsoftworks.com/fetch/download/Fetch_5.7.6.dmg

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • Darren Duncan Member

    Hello Jim, thanks for your reply.

    Yes, I will continue using 5.7.6 for now.

    However, I assume you will be producing a new version 5.7.8 of Fetch soon, that is compatible with both High Sierra plus older versions, so all users will have your latest improvements regardless of which of the 5.7-supported Mac OS versions they are running.

    I am interested to be a test user once that happens. I expect to be remaining on Sierra at least for the next few months.

    Thank you.

    Posted 4 months ago #

  • dbourne Member

    I recently updated to 5.7.7. This morning I edited (in BBEdit - from Fetch) a file and saved it back to the remote server. Also uploaded the file using Fetch from the Finder. After the refresh the file is missing. Safari couldn't find it. Downgraded to Fetch 5.7.6 using the link above and still have the same problem. I'm on the latest macOS (10.13.2).

    --
    Update. Stopping and restarting my computer didn't help. Downloading via Get or Drag and Drop work OK. Hosted with GoDaddy. GoDaddy file upload function works OK but not as convenient as BBEdit/Fetch combination.

    --
    Another update. Connecting directly with BBEdit > Open from FTP server deletes files on save too. Looks like I need to contact GoDaddy help.

    --
    Looks like they are applying a fix but will take 1-2 hours to resolve. I'll re-test old and new versions of Fetch then.

    Edited 4 months ago #

  • Christy Member

    I'm unable to save edited files on El Capitan. Installed the latest version and it still doesn't work.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi Christy,

    What editor are you using? Do you get any error message when you save a file?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • Christy Member

    TextMate - no error, it fails pretty quietly. I keep trying to figure out what's wrong with my code before realizing my file didn't save.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Has this worked for you before, or is this the first time you've tried editing remote files with TextMate and Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • Christy Member

    It's worked for years. It broke on a recent update, I think in the past few months. I updated to the latest before posting to see if it fixed, but it didn't.

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi,

    You can try previous Fetch releases to see if that makes a difference. You can download them with URLs of the form

    http://fetchsoftworks.com/fetch/download/Fetch_5.7.7.dmg

    (i.e. change the version number to 5.7.6 for Fetch 5.7.6).

    I'd also check to see if there's an El Capitan or TextMate update.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • Christy Member

    Ah that's great - I will try that. Thank you.

    Posted 3 months ago #

  • Darren Duncan Member

    Christy, I suspect your problem is like mine: Using Apple-supported Mac OS version prior to High Sierra, the Fetch 5.7.6 from a year ago works but 5.7.7 doesn't. I would be very interested to know if simply going to Fetch 5.7.6 and changing nothing else fixes the problem for you.

    Posted 3 months ago #

  • Christy Member

    Yes, 5.7.6 fixed it. Thank you!

    Posted 3 months ago #

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