Fetch Softworks

Fetch odd that after macOS 10.13 can not save edits (31 posts)

• Started 6 years ago by Leroy
• Latest reply 5 years ago from Jim Matthews

• Leroy Member

  macOS High Sierra public release (17A365)

  Never had a problem with Fetch /BBedit before—however after upgrading to High Sierra, I can edit a file, save a file but for some reason Fetch does not make the change on the server

  If I Get the file on my desktop, edit with BBedit and upload from Desktop—the edit seems to stick.

  Very odd behavior.

  Please advise

  Edited 6 years ago #

• Jim Matthews Administrator

  Hi,

  I think I have a fix for this problem. Could you contact me at http://fetchsoftworks.com/fetch/feedback so I can send you a download link to a test version of Fetch with the fix?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Leroy Member

  For the the public record:

  Your fix resolved this issue.

  Once again I am very impressed with the immediate response and your Support. Great FTP client software.

  Thank you !

  Posted 6 years ago #

• Jim Member

  Hi Jim!

  I'm having the same issue.
  Is there any chance you will be posting the fixed version soon?

  Thanks!
  jim

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi other Jim,

  Please contact me at http://fetchsoftworks.com/fetch/feedback for the download link. I will be releasing an official update, but I want to make sure I've addressed all High Sierra issues first.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Neal Member

  Hi Jim, Yes, same issue here! Do you expect to post an updated version soon? Many thanks!

  Posted 6 years ago #

• Aaron Member

  Same problem here, glad it's a known issue and will be fixed, looking forward to the update!

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I expect to have an update before long, but want to make sure we identify and fix any other issues with High Sierra.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Aaron Member

  Just checking in on this, have the issues with Fetch and BBEdit been resolved?

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Aaron,

  We do have a test version that fixes that problem. Please contact me at http://fetchsoftworks.com/fetch/feedback for more a download link.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• William Slaughter Member

  Jim Matthews,

  Same problem as others: can't save edits online with High Sierra. Would appreciate receiving the link to the fix you've offered others. Looking forward to the upgrade.

  I've been a good and faithful user and advocate of Fetch practically from its beginning. I admire and appreciate the work you do.

  William Slaughter
  wrs@unf.edu

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi William,

  Please contact me at

  http://fetchsoftworks.com/fetch/feedback

  and I'll send you a download link to a test version of Fetch that fixes this problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Darren Duncan Member

  I'm having a different version of this problem, still unresolved. I'm on Mac OS X Sierra 10.12.6. Fetch 5.7.6 worked properly for me, such that when I "Edit" a remote document in BBEdit, on hitting "save" Fetch would upload the changed version to the server. But with Fetch 5.7.7 this functionality broke, and hitting "save" no longer results in Fetch uploading the changed file to the server. I will also contact you for your test version, assuming that is newer than 5.7.7, unless that "fix" is what actually broke it for me.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  Fetch 5.7.7 incorporates the test version fix for macOS 10.13 High Sierra. If 5.7.6 worked for you you might want to revert to that version; you can download it from

  http://fetchsoftworks.com/fetch/download/Fetch_5.7.6.dmg

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Darren Duncan Member

  Hello Jim, thanks for your reply.

  Yes, I will continue using 5.7.6 for now.

  However, I assume you will be producing a new version 5.7.8 of Fetch soon, that is compatible with both High Sierra plus older versions, so all users will have your latest improvements regardless of which of the 5.7-supported Mac OS versions they are running.

  I am interested to be a test user once that happens. I expect to be remaining on Sierra at least for the next few months.

  Thank you.

  Posted 6 years ago #

• dbourne Member

  I recently updated to 5.7.7. This morning I edited (in BBEdit - from Fetch) a file and saved it back to the remote server. Also uploaded the file using Fetch from the Finder. After the refresh the file is missing. Safari couldn't find it. Downgraded to Fetch 5.7.6 using the link above and still have the same problem. I'm on the latest macOS (10.13.2).

  --
  Update. Stopping and restarting my computer didn't help. Downloading via Get or Drag and Drop work OK. Hosted with GoDaddy. GoDaddy file upload function works OK but not as convenient as BBEdit/Fetch combination.

  --
  Another update. Connecting directly with BBEdit > Open from FTP server deletes files on save too. Looks like I need to contact GoDaddy help.

  --
  Looks like they are applying a fix but will take 1-2 hours to resolve. I'll re-test old and new versions of Fetch then.

  Edited 6 years ago #

• Christy Member

  I'm unable to save edited files on El Capitan. Installed the latest version and it still doesn't work.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Christy,

  What editor are you using? Do you get any error message when you save a file?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Christy Member

  TextMate - no error, it fails pretty quietly. I keep trying to figure out what's wrong with my code before realizing my file didn't save.

  Posted 6 years ago #

• Jim Matthews Administrator

  Has this worked for you before, or is this the first time you've tried editing remote files with TextMate and Fetch?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Christy Member

  It's worked for years. It broke on a recent update, I think in the past few months. I updated to the latest before posting to see if it fixed, but it didn't.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  You can try previous Fetch releases to see if that makes a difference. You can download them with URLs of the form

  http://fetchsoftworks.com/fetch/download/Fetch_5.7.7.dmg

  (i.e. change the version number to 5.7.6 for Fetch 5.7.6).

  I'd also check to see if there's an El Capitan or TextMate update.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Christy Member

  Ah that's great - I will try that. Thank you.

  Posted 6 years ago #

• Darren Duncan Member

  Christy, I suspect your problem is like mine: Using Apple-supported Mac OS version prior to High Sierra, the Fetch 5.7.6 from a year ago works but 5.7.7 doesn't. I would be very interested to know if simply going to Fetch 5.7.6 and changing nothing else fixes the problem for you.

  Posted 6 years ago #

• Christy Member

  Yes, 5.7.6 fixed it. Thank you!

  Posted 6 years ago #

• Blamege Member

  Basically copying/pasting an earlier message, but this one is about macOS Mojave

  Never had a problem with Fetch /BBedit before—however after upgrading to Mojave, I can edit a file, save a file but for some reason Fetch does not make the change on the server

  If I Get the file on my desktop, edit with BBedit and upload from Desktop—the edit seems to stick.

  Very odd behavior.

  Please advise

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Blamege,

  What version of Fetch and what version of BBEdit are you running?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Blamege Member

  Hi Jim

  Thanks for the response.

  I'm using...

  Fetch 5.7.3.
  BBedit 9.6.3
  MacOS Mojave

  Hope that helps. and just to add something to this, I can't even drag and drop files into Fetch. For instance, I'm attempting to drag and drop a folder of files into the site I'm working on, and each time I try I get an error message that reads "Fetch could not put "[name of file or folder]" because a file was not found". These are files that definitely exist. Sort of a major issue if I can't save file directly to my server and if I can't even drag and drop files.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  I would download Fetch 5.7.7 from

  http://fetchsoftworks.com/fetch/download/latest

  If you still see errors, please contact me at https://fetchsoftworks.com/fetch/feedback .

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Eric Scott Member

  I too find myself unable to save my edited files to the server.

  I've recently migrated my Fetch bookmarks over to a new computer running Mac OS Mojave (from another device; a Macbook running Sierra) and installed 5.77; I tried to mirror my Fetch preferences between devices first, but when I hit "Save", nothing gets pushed back to the server; the timestamp doesn't change, the file is clearly unaffected.

  I tried downgrading backwards one version, to 5.7.6, but that didn't seem to make a difference. I'm not sure I understand what's different here between how similar versions are connecting?

  Posted 5 years ago #