Fetch Softworks

Fetch rejects login password (7 posts)

• Started 1 week ago by Paul
• Latest reply 5 days ago from Jim Matthews

• Paul Member

  Fetch is rejecting my login password for Keychain Access.

  Launch Fetch and find that the default most recent server info is not populated
  Select a server from Favorites
  > Password dialog appears
  > On top of that comes the message
  Fetch wants to access key "quartz.on-rev.com" in your keychain.
  To allow this, enter the "login" keychain password...
  I enter the password and get an infinite loop asking for the login password

  I open Keychain Access and confirm that the login password works.

  Suggestions welcome!

  Posted 1 week ago #

• Paul Member

  Mac OS 12.5.1 with Fetch 5.8.3 on MacBook Air

  Posted 1 week ago #

• Jim Matthews Administrator

  Hi,

  Do you see the quartz.on-rev.com entry in Keychain Access? Can you view the saved password there?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 days ago #

• Paul Member

  Yes.

  I open Keychain Access and confirm that the account is listed and that the password is correct.

  Edited 6 days ago #

• Jim Matthews Administrator

  Hi Paul,

  I would make a note of the password, and then delete the entry from Keychain Access. Then try to login with Fetch, entering the password and checking the Add to Keychain checkbox. Do you still get the request to unlock the login keychain?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 days ago #

• Paul Member

  I logged in successfully to the remote server and then quit Fetch. When I launched Fetch again, the Favorites were correctly populated and all is good again.

  So, some sort of caching issue that went away.

  Thanks for your attention. Case closed.

  -- Paul

  Posted 5 days ago #

• Jim Matthews Administrator

  Glad to hear it!

  Jim Matthews
  Fetch Softworks

  Posted 5 days ago #