Fetch Softworks

Fetch Shortcuts cannot be saved. (11 posts)

• Started 13 years ago by Oliver
• Latest reply 13 years ago from GTK

• Oliver Member

  After updating to Snowtiger I get Mac OS Error 8905 every time I startup fetch. I cannot add any shortcuts any more, if I try to I get the very same error. I even tried to make a ne shortcut list into my personal document folder to get rid of the problem (i guesst it was related to write permissions) and fetch did make a new shgortcut file there indeed, but the same error occures nevertheless and fetch does not read this file.

  I do use the german version and most actual of fetch, if that is of any help on a MacBook Pro as I said with Snow Tiger installed.

  with best regards,

  Oliver

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Oliver,

  We're sorry you're having difficulties with Fetch.

  Could you please re-send your message to bugs@fetchsoftworks.com and I think we'll be able to help you out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Oliver Member

  Thank you, I did.

  Posted 13 years ago #

• Oliver Member

  Many thanks for your excellent service. Problem is solved.

  Posted 13 years ago #

• Tomo Member

  i have the same problem. after installing snow leopard i get the message:

  Fetch Shortcuts could not be saved because an error has occurred.
  Mac OS error -8905.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Tomo,

  Which version of Fetch are you using?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Tomo Member

  5.3.1

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Tomo,

  Please download Fetch 5.5.3 from our website at http://fetchsoftworks.com and give it a try. It includes a workaround for the -8905 error, which is caused by certain fonts on Snow Leopard.

  Please note that Fetch 5.5.3 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, it costs $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

  However, you can try Fetch 5.5.3 free for 15 days to see if it fixes the problem. You can read about the other improvements in Fetch 5.5 here: http://fetchsoftworks.com/fetch/update/info/fetch-5.5

  If Fetch 5.5.3 doesn't fix the problem for you, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• GTK Member

  I'm also getting "The shortcut cannot be used because your do not have permission to save a file there. (Try changing the permissions of the destination folder, or saving to a different folder) Just downloaded 5.5.3 and get the same error. I'm running 10.5.8

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi GTK,

  That error usually indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

  Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Then try Fetch again.

  Let us know if you're still having problems after doing this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• GTK Member

  Thank you Scott, that worked perfectly!

  Posted 13 years ago #