Fetch Softworks

Fetch stalls during file transfer (12 posts)

• Started 13 years ago by Tricia
• Latest reply 10 years ago from Jim Matthews

• Tricia Member

  I am running Fetch 5.3.1 and Mac OSX.
  When I upload files, Fetch moves sloooooow, stalls and I have to disconnect to start uploading again.
  Any suggestions?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Tricia,

  Does the upload work after you disconnect and start again the second time? Or does it never work?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Emiliano Member

  I am getting the same thing. It will stall on "putting file". If I start over it will go but then stall again. Some times I do get a error message that reads, "because the FTP server dropped the connection." I am uploading to GoDaddy.

  Thanks

  Emo

  Posted 13 years ago #

• Tricia Member

  I disconnect, sometimes the file will be in the folder when I close folder and go back in to folder. Then I start transfer again, 1 or 2 files may transfer and then stalls or disconnects and etc.
  Thanks
  Tricia

  Posted 13 years ago #

• Scott McGuire Administrator

  Tricia and Emo,

  This reply is for both of you.

  Stalling uploads and unexpected connection drops are usually caused by either problems with the server or something in the network connection between you and the server.

  Our latest Fetch update, Fetch 5.5.3, has the ability to detect failed or stalled uploads and resume them automatically - so even if your upload is interrupted unexpectedly, Fetch 5.5.3 should continue it to completion.

  Based on your problem descriptions, I think that Fetch 5.5.3 will help you, and recommend that you give it a try. You can download it from our homepage at http://fetchsoftworks.com .

  Please note that Fetch 5.5.3 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, it costs $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

  You can learn what's new in Fetch 5.5 by visiting http://fetchsoftworks.com/fetch/update/info/fetch-5.5

  However, you can try Fetch 5.5.3 free for 15 days, and if it fixes the problems, we hope you'll consider upgrading.

  If Fetch 5.5.3 doesn't help with your upload problems, or if you have additional questions, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Emiliano Member

  Thanks I will try that and post back

  Emo

  Posted 13 years ago #

• Tricia Member

  Thanks. I'll try it.
  Tricia

  Posted 13 years ago #

• Emiliano Member

  Ok got 5.5 and that did not totally fix the issue but I do have a call into my ISP and Host to resolve the issues. It does not seem to restart the file transfer. It just pauses at "putting file...." and then nothing. Thanks E

  Posted 13 years ago #

• Emiliano Member

  Ok I take it back, if you wait long enough it will keep going just have to be a little patient! Thanks for the tech this will work for now until my isp and hoster get their act together!

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Emo,

  Yes, it will take Fetch 30-60 seconds to recognize the stall and restart the upload.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Diana Member

  I'm still having this problem. I have upgraded to version 5.7.3, and my files still continue to stall. If it's a problem with my server, what do you suggest I do to correct it?

  Thanks!

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  Could you contact us at http://fetchsoftworks.com/fetch/feedback , and send us the contents of the Fetch Transcript window after a stall? I'll see if we can come up with some suggestions.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #