Fetch Softworks

Fetch suddenly stopped working (7 posts)

• Started 17 years ago by Natalie
• Latest reply 17 years ago from jhyatt1271

• Natalie Member

  Hello.. I have been using Fetch for a couple of years now, most recently 5.0.4 on my Powerbook G4 with OSX Tiger. Everything has been great until this morning when I turned on my computer and tried to start Fetch. It won't even start. I get the following error:

  "The application Fetch quit unexpectedly.

  Mac OS X and other applications are not affected.

  Click Reopen to open the application again. Click Report to see more details or send a report to Apple."

  I have tried to reopen it, but I get the same error again. I have also sent the report to apple.

  I then deleted the program from my hard drive and downloaded a fresh copy. That won't work either. It still crashes. Any ideas? I have had no changes to my computer between yesterday and today. And yesterday it had worked fine.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Sorry you're having troubles. Could you mail your Fetch.crash.log, com.fetchsoftworks.Fetch.plist, and Fetch Prefs files to bugs at fetchsoftworks dot com?

  To find the Fetch.crash.log file:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Open the CrashReporter folder

  To find the com.fetchsoftworks.Fetch.plist and Fetch Prefs files:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Preferences folder

  After sending the files, try moving the com.fetchsoftworks.Fetch.plist and Fetch Prefs files to the desktop, and then launching Fetch; does that make the crashes stop?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• DanWagner Member

  I am having the same problem as Natalie - I went ahead and sent an e-mail with the requested files to bugs at fetchsoftworks dot com as well. When I moved the plist and fetch pref files to my desktop, Fetch still immediately quit. Fetch was in tip top shape the day previous and I hope this is something simple to fix... Thanks for any help!

  Dan.

  [This message has been edited by ScottMcGuire (edited 12-05-2005).]

  Posted 17 years ago #

• Scott McGuire Administrator

  Thanks Dan, we'll take a look at the stuff you sent and get back to you.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• cdsisson Member

  I am having the exact same problem. This just started. I downloaded 5.1 and it won't run either. Please help.

  Originally posted by ScottMcGuire:

  Thanks Dan, we'll take a look at the stuff you sent and get back to you.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi cdsisson,

  Is this a new problem with Fetch 5.1? Have you been using an earlier version of Fetch 5 successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• jhyatt1271 Member

  i didnt see this post before i posted @ sorry. :() has this issue been resolved?

  Posted 17 years ago #