Fetch Softworks

Fetch transcript ok, but file list never shows up (25 posts)

• Started 14 years ago by ListerMint
• Latest reply 14 years ago from ListerMint

• ListerMint Member

  I am using Leopard 10.5.4 an Fetch 5.3.
  The Fetch transcript says:

  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 5 of 50 allowed.
  220-Local time is now 04:19. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.

  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20319 Kbytes used (1%) - authorized: 1048576 Kb

  Fetch gets the line that says: "Getting file ..." and that is all the farther it gets. It just goes on and on. Finally, it disconnects. No messages show up in the message box.

  ListerMint

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi ListerMint,

  Could you please do the following steps and post the entire transcript?

  * Quit Fetch.
  * Open Fetch again.
  * Try connect to the server.
  * Once Fetch stalls out, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  The whole transcript is helpful in figuring out what the problem is, since it shows us what settings Fetch is using and what else it has tried to do to connect.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  Thank you Scott,
  I followed your directions. In looking through the transcript I discovered that my Mac had a firewall turn on and it was blocking port 21. I adjusted the preferences and all is well.
  Thanks again

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi ListerMint,

  You're welcome, and thanks for the followup. Glad to hear all is working now.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I spoke too soon. Fetch connected exactly one time.

  Here's the Fetch Transcripts:
  With PASV turned off

  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/22/08 7:37:20 AM)
  Connected to 69.89.31.177 port 21 (8/22/08 7:37:21 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 7 of 50 allowed.
  220-Local time is now 06:37. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  ABOR
  ftp_list: 2,-30027 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns 2,32767

  With PASV turned on

  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/22/08 7:49:44 AM)
  Connected to 69.89.31.177 port 21 (8/22/08 7:49:44 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 8 of 50 allowed.
  220-Local time is now 06:49. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  ABOR
  ftp_list: 2,-30027 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns 2,32767

  <i>This is with the firewall disabled</i>

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  Could you quit Fetch, open it again, and then try to connect? If that fails, could you post the entire contents of the Fetch Transcript window? It is important to include everything, for context.

  Also, I would uncheck the "Use passive mode transfers (PASV)" box, since it appears that this server does not support PASV.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  Here it is:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.4 (9E17) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial ***************************
  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/22/08 11:03:37 AM)
  Connected to 69.89.31.177 port 21 (8/22/08 11:03:38 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 9 of 50 allowed.
  220-Local time is now 10:03. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PORT 12,73,110,74,193,57
  ABOR
  ftp_list: 2,-30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list
  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/22/08 11:05:48 AM)
  Connected to 69.89.31.177 port 21 (8/22/08 11:05:48 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 9 of 50 allowed.
  220-Local time is now 10:05. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  ABOR
  ftp_list: 2,-30027 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns 2,32767

  That's all code there was. I turned PASV off.
  ListerMint

  Posted 14 years ago #

• Jim Matthews Administrator

  Thanks for that transcript. It appears that both active (PORT) and passive (PASV) mode are being blocked. My guess is that the server has a firewall that is blocking passive mode; it is more difficult to guess what might be blocking active mode.

  Are you connected to the Internet through a router, or directly to a DSL or cable modem?

  If you try to connect to ftp.fetchsoftworks.com (leave the Username and Password fields blank) does that work? Could you post a transcript?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I connected to ftp.fetchsoftworks.com instantly. Here's the script:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.4 (9E17) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial **************************
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (8/22/08 1:15:35 PM)
  Connected to 216.92.39.106 port 21 (8/22/08 1:15:35 PM)
  220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #3 of 16 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  PWD
  257 "/" is cwd.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PORT 12,73,110,229,193,179
  200 PORT command successful.
  LIST
  150 Opening ASCII mode data connection for /bin/ls.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 17223880 Nov 13 2007 Fetch_5.3.dmg
  -rw-r--r-- 1 ftpuser ftpusers 3871569 Nov 13 2007 Fetch_5.3_Help.pdf
  drwxr-xr-x 3 ftpuser ftpusers 512 Oct 4 2007 example
  drwx-wx-wx 2 ftpuser ftpusers 6656 Aug 21 18:08 incoming
  226 Listing completed.

  I am connected, don't laugh or groan, through a dial-up connection. I know, I know.

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  I don't have a good explanation for why Fetch is working with ftp.fetchsoftworks.com but not with your server.

  Do you know if this server supports SFTP?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I finally got try out the ftp link on my PC (I been waiting for a new monitor).

  I hooked up with FileZilla on my PC (XP Home with SP2). It connected within seconds and I was able to move files around with ease.

  This problem appears to be with Fetch 5.3. After I updated all my problems showed up. I have been using Fetch for years. Never had this problem before.

  I have Fetch installed on both my Macs. I have an eMac with OS X 10.3.9 and an iMac with OS X 10.5.4. Fetch isn't working on either machine.

  BTW, I downloaded the latest version of CyberDuck. It will sometimes connect, but it will not transfer files correctly.

  I hope someone can solve this issue. Fetch has always been reliable, until now.

  My server does support sftp.

  Posted 14 years ago #

• Jim Matthews Administrator

  Have you tried connecting to the server with SFTP?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  Yes, I did try SFTP. The server is not set up for SFTP.

  It appears that Fetch is trying access the root directory of the server. Of course, I not in there. When I try to direct Fetch to the correct directory, I get a "no such directory" error.

  Actually, I got that once and Fetch actually got through anyway. I had complete access. I closed Fetch connection and tried again, changed nothing, and I haven't been able to get again.

  Here's the code for when I actually got in.

  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/25/08 3:25:57 PM)
  Connected to 69.89.31.177 port 21 (8/25/08 3:25:57 PM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 14 of 50 allowed.
  220-Local time is now 14:25. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-Your bandwidth usage is restricted
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  CWD /public.html/vfministries.com
  550 Can't change directory to /public.html/vfministries.com: No such file or directory
  ftp_cwd: 2,-30006 (state == CHANGING_DIR)
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PORT 12,73,113,60,209,64
  200 PORT command successful
  LIST
  150 Connecting to port 53568
  drwxr-xr-x 14 lincolo0 lincolo0 4096 Aug 25 06:42 .
  drwxr-xr-x 14 lincolo0 lincolo0 4096 Aug 25 06:42 ..
  -rw------- 1 lincolo0 lincolo0 13 Aug 25 06:42 .ftpquota
  -rw-r--r-- 1 lincolo0 lincolo0 545 Jun 28 00:22 .htaccess
  -rw-r--r-- 1 lincolo0 lincolo0 130 Mar 3 09:50 400.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 162 Mar 3 09:50 401.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 201 Mar 3 09:50 403.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 175 Mar 3 09:50 404.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 442 Mar 3 09:50 500.php
  -rw-r--r-- 1 lincolo0 lincolo0 71 Mar 3 09:50 500.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 3638 Mar 5 21:55 FAVICON.ICO
  drwxr-xr-x 5 lincolo0 lincolo0 4096 May 26 07:34 booklist
  -rw-r--r-- 1 lincolo0 lincolo0 4920 Mar 5 21:55 booklist.html
  drwxr-xr-x 7 lincolo0 lincolo0 4096 May 9 23:41 bookstore
  drwxr-xr-x 6 lincolo0 lincolo0 4096 Jun 16 22:56 carp
  drwxr-xr-x 2 lincolo0 lincolo0 4096 May 2 18:35 cgi-bin
  -rw-r--r-- 1 lincolo0 lincolo0 11622 Jul 2 21:56 contact.html
  -rw-r--r-- 1 lincolo0 lincolo0 3372 Mar 3 09:50 default.html
  -rw-r--r-- 1 lincolo0 lincolo0 3273 Aug 10 20:05 dloads.html
  -rw-r--r-- 1 lincolo0 lincolo0 10891 Jul 2 21:57 doctrine.html
  drwxr-xr-x 3 lincolo0 lincolo0 4096 Jun 28 00:28 errordocs
  -rw-r--r-- 1 lincolo0 lincolo0 2280 Mar 3 09:50 fastphp.ini
  drwxr-xr-x 3 lincolo0 lincolo0 4096 Aug 13 09:20 hsm
  -rw-r--r-- 1 lincolo0 lincolo0 330 Jun 9 21:51 ht.acl
  -rw-r--r-- 1 lincolo0 lincolo0 26555 Aug 25 06:42 index.html
  -rw-r--r-- 1 lincolo0 lincolo0 13527 Jul 16 02:50 kidzconnect.html
  -rw-r--r-- 1 lincolo0 lincolo0 2116 Mar 5 21:55 mapquest.html
  -rw-r--r-- 1 lincolo0 lincolo0 39069 Mar 3 09:50 php.ini
  -rw-r--r-- 1 lincolo0 lincolo0 29092 May 9 23:11 registrations.html
  -rw-r--r-- 1 lincolo0 lincolo0 397 Apr 15 21:07 robots.txt
  -rw-r--r-- 1 lincolo0 lincolo0 13314 Jul 2 21:56 salvation.html
  -rw-r--r-- 1 lincolo0 lincolo0 17926 Jul 2 21:56 staff.html
  -rw-r--r-- 1 lincolo0 lincolo0 895 Jun 21 12:53 testcarp.php
  drwxr-xr-x 3 lincolo0 lincolo0 4096 May 14 09:13 testsites
  drwxr-xr-x 2 lincolo0 lincolo0 4096 Mar 24 05:23 textfiles
  -rw-r--r-- 1 lincolo0 lincolo0 1247 May 3 05:46 thankyou.html
  drwxr-xr-x 6 lincolo0 lincolo0 4096 Aug 9 02:17 trans_messages
  -rw-r--r-- 1 lincolo0 lincolo0 1150 Jun 27 15:20 vfm.ico
  -rw-r--r-- 1 lincolo0 lincolo0 972 Apr 2 05:17 vfm_calendar.html
  drwxr-xr-x 11 lincolo0 lincolo0 4096 Aug 20 09:22 vfm_images
  drwxr-xr-x 5 lincolo0 lincolo0 4096 Mar 5 21:44 vfm_photos
  drwxr-xr-x 8 lincolo0 lincolo0 4096 Aug 9 02:22 vfm_scripts
  -rw-r--r-- 1 lincolo0 lincolo0 5571 Jul 1 21:40 webqs.html
  226-Options: -a -l
  226 43 matches total
  QUIT
  221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
  221 Logout.

  Here's the code when I tried after that.

  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/25/08 3:27:11 PM)
  Connected to 69.89.31.177 port 21 (8/25/08 3:27:11 PM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 16 of 50 allowed.
  220-Local time is now 14:27. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-Your bandwidth usage is restricted
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  CWD /public.html/vfministries.com
  550 Can't change directory to /public.html/vfministries.com: No such file or directory
  ftp_cwd: 2,-30006 (state == CHANGING_DIR)
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PORT 12,73,113,60,209,71
  ABOR
  ftp_list: 2,-30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list

  Maybe this will help.

  Posted 14 years ago #

• Jim Matthews Administrator

  It looks to me as if the "root" folder the server is putting you in is in fact the root of your website, not the root of the entire server. So you should not have to change folders to see and upload your website files.

  Clearly the problem with the PORT command is intermittent -- it works some times, and not others.

  Have you tried any other Mac FTP clients, such as Interarchy, to see if they have the same problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I'll try Interarchy, but I prefer to use Fetch.

  I don't understand why FileZilla works perfectly. I poured over the transcripts and the only difference is the FZ has the a line that say, "200 Type is now 8-bit binary". Fetch says, "200 Type is now ASCII". Is that significant?

  Posted 14 years ago #

• Jim Matthews Administrator

  Would you mind posting the FileZilla transcript? I can take a look at that TYPE command response to see why there is a difference. I do not think that a different transfer type could account for the problem you are seeing, but I'd be happy to try to rule that out.

  The fact that Cyberduck does not work reliably for you suggests to me that this is more an issue with your Mac vs. your PC, than it is an issue with Fetch vs. other Mac FTP clients.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  Here is the FZ transcript:

  11:17:54 Status: Connecting to 69.89.31.177:21...
  11:17:55 Status: Connection established, waiting for welcome message...
  11:17:55 Trace: CFtpControlSocket::OnReceive()
  11:17:55 Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
  11:17:55 Response: 220-You are user number 10 of 50 allowed.
  11:17:55 Response: 220-Local time is now 10:17. Server port: 21.
  11:17:55 Response: 220-IPv6 connections are also welcome on this server.
  11:17:55 Response: 220 You will be disconnected after 15 minutes of inactivity.
  11:17:55 Trace: CFtpControlSocket::SendNextCommand()
  11:17:55 Command: USER vfministries@lincolnacetech.com
  11:17:55 Trace: CFtpControlSocket::OnReceive()
  11:17:55 Response: 331 User vfministries@lincolnacetech.com OK. Password required
  11:17:55 Trace: CFtpControlSocket::SendNextCommand()
  11:17:55 Command: PASS *********
  11:17:56 Trace: CFtpControlSocket::OnReceive()
  11:17:56 Response: 230-Your bandwidth usage is restricted
  11:17:56 Response: 230-User vfministries@lincolnacetech.com has group access to: lincolo0
  11:17:56 Response: 230-OK. Current restricted directory is /
  11:17:56 Response: 230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  11:17:56 Trace: CFtpControlSocket::SendNextCommand()
  11:17:56 Command: SYST
  11:17:56 Trace: CFtpControlSocket::OnReceive()
  11:17:56 Response: 215 UNIX Type: L8
  11:17:56 Trace: CFtpControlSocket::SendNextCommand()
  11:17:56 Command: FEAT
  11:17:56 Trace: CFtpControlSocket::OnReceive()
  11:17:56 Response: 211-Extensions supported:
  11:17:56 Response: EPRT
  11:17:56 Response: IDLE
  11:17:56 Response: MDTM
  11:17:56 Response: SIZE
  11:17:56 Response: REST STREAM
  11:17:56 Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
  11:17:56 Response: MLSD
  11:17:56 Response: ESTP
  11:17:56 Response: PASV
  11:17:56 Response: EPSV
  11:17:56 Response: SPSV
  11:17:56 Response: ESTA
  11:17:56 Response: AUTH TLS
  11:17:56 Response: PBSZ
  11:17:56 Response: PROT
  11:17:56 Response: 211 End.
  11:17:56 Status: Connected
  11:17:56 Trace: CFtpControlSocket::ResetOperation(0)
  11:17:56 Trace: CControlSocket::ResetOperation(0)
  11:17:56 Status: Retrieving directory listing...
  11:17:56 Trace: CFtpControlSocket::SendNextCommand()
  11:17:56 Trace: CFtpControlSocket::ChangeDirSend()
  11:17:56 Command: PWD
  11:17:56 Trace: CFtpControlSocket::OnReceive()
  11:17:56 Response: 257 "/" is your current location
  11:17:56 Trace: CFtpControlSocket::ResetOperation(0)
  11:17:56 Trace: CControlSocket::ResetOperation(0)
  11:17:56 Trace: CFtpControlSocket::ParseSubcommandResult(0)
  11:17:56 Trace: CFtpControlSocket::ListSubcommandResult()
  11:17:56 Trace: state = 1
  11:17:56 Trace: CFtpControlSocket::SendNextCommand()
  11:17:56 Trace: CFtpControlSocket::TransferSend()
  11:17:56 Trace: state = 1
  11:17:56 Command: TYPE I
  11:17:57 Trace: CFtpControlSocket::OnReceive()
  11:17:57 Response: 200 TYPE is now 8-bit binary
  11:17:57 Trace: CFtpControlSocket::TransferParseResponse()
  11:17:57 Trace: code = 2
  11:17:57 Trace: state = 1
  11:17:57 Trace: CFtpControlSocket::SendNextCommand()
  11:17:57 Trace: CFtpControlSocket::TransferSend()
  11:17:57 Trace: state = 2
  11:17:57 Command: PASV
  11:17:57 Trace: CFtpControlSocket::OnReceive()
  11:17:57 Response: 227 Entering Passive Mode (69,89,31,177,70,235)
  11:17:57 Trace: CFtpControlSocket::TransferParseResponse()
  11:17:57 Trace: code = 2
  11:17:57 Trace: state = 2
  11:17:57 Trace: CFtpControlSocket::SendNextCommand()
  11:17:57 Trace: CFtpControlSocket::TransferSend()
  11:17:57 Trace: state = 4
  11:17:57 Command: LIST
  11:17:57 Trace: CTransferSocket::OnConnect
  11:17:57 Trace: Skipping socket event 4, id mismatch.
  11:17:57 Trace: CTransferSocket::OnReceive(), m_transferMode=0
  11:17:57 Trace: CFtpControlSocket::OnReceive()
  11:17:57 Response: 150 Accepted data connection
  11:17:57 Trace: CFtpControlSocket::TransferParseResponse()
  11:17:57 Trace: code = 1
  11:17:57 Trace: state = 4
  11:17:57 Trace: CFtpControlSocket::SendNextCommand()
  11:17:57 Trace: CFtpControlSocket::TransferSend()
  11:17:57 Trace: state = 5
  11:17:57 Trace: CTransferSocket::OnReceive(), m_transferMode=0
  11:17:57 Trace: CTransferSocket::OnReceive(), m_transferMode=0
  11:17:57 Trace: CTransferSocket::OnClose(0)
  11:17:57 Trace: CTransferSocket::TransferEnd(1)
  11:17:57 Trace: CFtpControlSocket::TransferEnd()
  11:17:57 Trace: CFtpControlSocket::OnReceive()
  11:17:57 Response: 226-ASCII
  11:17:57 Response: 226-Options: -a -l
  11:17:57 Response: 226 43 matches total
  11:17:57 Trace: CFtpControlSocket::TransferParseResponse()
  11:17:57 Trace: code = 2
  11:17:57 Trace: state = 7
  11:17:57 Trace: CFtpControlSocket::ResetOperation(0)
  11:17:57 Trace: CControlSocket::ResetOperation(0)
  11:17:57 Trace: CFtpControlSocket::ParseSubcommandResult(0)
  11:17:57 Trace: CFtpControlSocket::ListSubcommandResult()
  11:17:57 Trace: state = 2
  11:17:57 Trace: CFtpControlSocket::SendNextCommand()
  11:17:57 Trace: CFtpControlSocket::ListSend()
  11:17:57 Trace: state = 3
  11:17:57 Status: Calculating timezone offset of server...
  11:17:57 Command: MDTM .ftpquota
  11:17:58 Trace: CFtpControlSocket::OnReceive()
  11:17:58 Response: 213 20080827063551
  11:17:58 Trace: CFtpControlSocket::ListParseResponse()
  11:17:58 Status: Timezone offsets: Server: -21600 seconds. Local: -18000 seconds. Difference: 3600 seconds.
  11:17:58 Trace: CFtpControlSocket::ResetOperation(0)
  11:17:58 Trace: CControlSocket::ResetOperation(0)
  11:17:58 Status: Directory listing successful

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for the FileZilla transcript. For some reason FileZilla is asking the server to send the file list as a binary transfer. That's against the FTP protocol specs, but seems to work in this case. I don't think that difference explains the problem you're seeing. For one thing, FileZilla is using passive mode, which is not working at all from Fetch. My best guess is that there is some difference between the way this PC is connected to the Internet and the way your Mac is, and that difference has something to do with the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I take a look at my Mac Internet connection and see if I can see anything problematic.

  I'll be back.

  Thanks for all your help, Jim.

  Posted 14 years ago #

• ListerMint Member

  The PC and iMac connect in completely different ways and the PC is much more complicated. I couldn't tell if there was problems or not.

  However, Interarchy connects just fine, a little slow but it does work. I tried it 6 times and it always worked.
  Here is Interarchy transcript:

  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 7 of 50 allowed.
  220-Local time is now 23:16. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS *****
  230-Your bandwidth usage is restricted
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (69,89,31,177,248,15)
  LIST
  drwxr-xr-x 14 lincolo0 lincolo0 4096 Aug 27 00:35 .
  drwxr-xr-x 14 lincolo0 lincolo0 4096 Aug 27 00:35 ..
  -rw------- 1 lincolo0 lincolo0 13 Aug 27 00:35 .ftpquota
  -rw-r--r-- 1 lincolo0 lincolo0 545 Jun 28 00:22 .htaccess
  -rw-r--r-- 1 lincolo0 lincolo0 130 Mar 3 09:50 400.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 162 Mar 3 09:50 401.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 201 Mar 3 09:50 403.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 175 Mar 3 09:50 404.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 442 Mar 3 09:50 500.php
  -rw-r--r-- 1 lincolo0 lincolo0 71 Mar 3 09:50 500.shtml
  -rw-r--r-- 1 lincolo0 lincolo0 3638 Mar 5 21:55 FAVICON.ICO
  drwxr-xr-x 5 lincolo0 lincolo0 4096 May 26 07:34 booklist
  -rw-r--r-- 1 lincolo0 lincolo0 4920 Mar 5 21:55 booklist.html
  drwxr-xr-x 7 lincolo0 lincolo0 4096 May 9 23:41 bookstore
  drwxr-xr-x 6 lincolo0 lincolo0 4096 Jun 16 22:56 carp
  drwxr-xr-x 2 lincolo0 lincolo0 4096 May 2 18:35 cgi-bin
  -rw-r--r-- 1 lincolo0 lincolo0 11622 Jul 2 21:56 contact.html
  -rw-r--r-- 1 lincolo0 lincolo0 3372 Mar 3 09:50 default.html
  -rw-r--r-- 1 lincolo0 lincolo0 2721 Aug 27 00:35 dloads.html
  -rw-r--r-- 1 lincolo0 lincolo0 10891 Jul 2 21:57 doctrine.html
  drwxr-xr-x 3 lincolo0 lincolo0 4096 Jun 28 00:28 errordocs
  -rw-r--r-- 1 lincolo0 lincolo0 2280 Mar 3 09:50 fastphp.ini
  drwxr-xr-x 3 lincolo0 lincolo0 4096 Aug 13 09:20 hsm
  -rw-r--r-- 1 lincolo0 lincolo0 330 Jun 9 21:51 ht.acl
  -rw-r--r-- 1 lincolo0 lincolo0 26555 Aug 25 06:42 index.html
  -rw-r--r-- 1 lincolo0 lincolo0 13527 Jul 16 02:50 kidzconnect.html
  -rw-r--r-- 1 lincolo0 lincolo0 2116 Mar 5 21:55 mapquest.html
  -rw-r--r-- 1 lincolo0 lincolo0 39069 Mar 3 09:50 php.ini
  -rw-r--r-- 1 lincolo0 lincolo0 29092 May 9 23:11 registrations.html
  -rw-r--r-- 1 lincolo0 lincolo0 397 Apr 15 21:07 robots.txt
  -rw-r--r-- 1 lincolo0 lincolo0 13314 Jul 2 21:56 salvation.html
  -rw-r--r-- 1 lincolo0 lincolo0 17926 Jul 2 21:56 staff.html
  -rw-r--r-- 1 lincolo0 lincolo0 895 Jun 21 12:53 testcarp.php
  drwxr-xr-x 3 lincolo0 lincolo0 4096 May 14 09:13 testsites
  drwxr-xr-x 2 lincolo0 lincolo0 4096 Mar 24 05:23 textfiles
  -rw-r--r-- 1 lincolo0 lincolo0 1247 May 3 05:46 thankyou.html
  drwxr-xr-x 6 lincolo0 lincolo0 4096 Aug 9 02:17 trans_messages
  -rw-r--r-- 1 lincolo0 lincolo0 1150 Jun 27 15:20 vfm.ico
  -rw-r--r-- 1 lincolo0 lincolo0 972 Apr 2 05:17 vfm_calendar.html
  drwxr-xr-x 11 lincolo0 lincolo0 4096 Aug 20 09:22 vfm_images
  drwxr-xr-x 5 lincolo0 lincolo0 4096 Mar 5 21:44 vfm_photos
  drwxr-xr-x 8 lincolo0 lincolo0 4096 Aug 9 02:22 vfm_scripts
  -rw-r--r-- 1 lincolo0 lincolo0 5571 Jul 1 21:40 webqs.html
  150 Accepted data connection
  226-Options: -a -l
  226 43 matches total

  There appears to an issue with Fetch 5.3 and OS X 10.5.4. Dare I say "bug"?

  BTW, Interarchy borrowed the hostname and username from the iMac keychain. So I know they are correct.

  One note: The server I use requires an underscore instead the @ to access. Interarchy converted the underscore to %40. When I tried this with Fetch, it still wouldn't work.

  I hope this information is helpful. I'd like my Fetch back. We have been friends for lot of years. Besides, I just paid for an upgrade.

  Later

  Posted 14 years ago #

• Jim Matthews Administrator

  Thanks, that is very helpful. Would you mind timing a connection with Interarchy, to see how long it takes to get the file list? In particular, if you are watching the transcript, I am curious to know how long it takes for the PASV command to receive a response. Fetch gives up waiting after 20 seconds, and maybe that is not long enough in this situation.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  It averages around 20 secs 4 seconds for the file list to appear in the transcript once it enters Passive Mode.

  It averages around another 20 seconds for the list to actually appear in the Interarchy window.

  If Fetch's is programmed at a 20 second timeout that would probably explain the lack of access. I looked through the preferences for a way to change the timeout. Apparently, that adjustment is on your end.

  Posted 14 years ago #

• Jim Matthews Administrator

  Yes, the timeout is written into Fetch. Would you like to try an experimental copy of Fetch with a longer timeout? If so, please send an email to bugs at fetchsoftworks dot com, and I'll send you a download link.

  Thanks for all your help in figuring this out,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• ListerMint Member

  I downloaded and tested the new version. I tried the connection 12 times. 6 with PASV turned on and 6 with PASV turned off. I also timed specific code entries each time. See the code entry notes below.

  Tests with PASV off

  Fetch 5.4b1 (Unknown) Intel running on Mac OS X 10.5.4 (9E17) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Test version valid until 8/29/09
  Partial serial FETCHED001-K056-X615 T
  Connecting to 69.89.31.177 port 21 (Mac OS X firewall is allowing connections) (8/31/08 12:31 AM)
  Connected to 69.89.31.177 port 21 (8/31/08 12:31 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 5 of 50 allowed.
  220-Local time is now 23:31. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-Your bandwidth usage is restricted
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE //started timing
  500 Unknown command
  PWD //12 seconds
  257 "/" is your current location
  PWD //23 seconds
  257 "/" is your current location
  TYPE A //52 seconds
  200 TYPE is now ASCII //40 seconds
  PORT 12,73,110,160,201,62
  ABOR //31 seconds
  ftp_list: 2,-30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list

  Tests with PASV on

  Connected to 69.89.31.177 port 21 (8/31/08 12:38 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 4 of 50 allowed.
  220-Local time is now 23:37. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vfministries@lincolnacetech.com
  331 User vfministries@lincolnacetech.com OK. Password required
  PASS
  230-Your bandwidth usage is restricted
  230-User vfministries@lincolnacetech.com has group access to: lincolo0
  230-OK. Current restricted directory is /
  230 20379 Kbytes used (1%) - authorized: 1048576 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE //timing starts
  500 Unknown command
  PWD //9 seconds
  257 "/" is your current location
  PWD //35 seconds
  257 "/" is your current location
  TYPE A //41 seconds
  200 TYPE is now ASCII //25 seconds
  PASV
  ABOR //40 seconds
  ftp_list: 2,-30027 (state == GETTING_LIST)

  Also keep getting this dialog box:

  Fetch could not get the file because there was a timeout trying to establish a passive mode data connection.

  A server firewall might be blocking passive mode (PASV) transfers. Ask server administrator ... yada, yada, yada ...

  The firewall is turned off and I AM the server administrator.

  I hope this helps.

  Posted 14 years ago #

• ListerMint Member

  Jim,
  Will let you know. Sorry about indiscretion.

  Posted 14 years ago #