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Fetch Will Not Pick Up Shortcuts, Prefs and License on New System (9 posts)

  • Started 10 months ago by Tim Rinkel
  • Latest reply 10 months ago from Tim Rinkel
  • Tim Rinkel Member

    Hi!

    I did a clean install of my OS then installed Fetch. I moved the previous Shortcuts, Preferences and License from my backup to ~/Library/Preferences. Fetch does not seem to use them. I still get the trial warning and default shortcuts. I'm not sure about the preferences because I don't remember what I changed from the defaults in the past.

    The old Fetch and new Fetch are the same version. I have had Fetch for quite awhile (Dartmouth days) so the files would have been created under an older version if that matters. I have moved the files from computer to computer over the years without problems.

    I found a topic saving then opening shortcuts in a different install. I tried it with the Shortcuts file that I have (original, not saved out) and it doesn't recognize the file even with the new fetchShortcuts extension (file is greyed out in open dialog but a new fetchShortcuts file isn't). I also tried hacking the contents of the file so it matches the format of a new shortcuts file, but it is still greyed out.

    Any thoughts? Let me know if you need more info.

    Tim

    Posted 10 months ago #

  • Jim Matthews Administrator

    Hi,

    Apple has changed the way OS X deals with .plist preferences files, which can result in surprising behavior. One trick is to start up the Mac, replace the files, log out or restart again, and only then open the application (Fetch).

    If that does not work could you send me the old shortcuts file at bugs@fetchsoftworks.com ? I'll try to convert it to a format that you can import.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 months ago #

  • Tim Rinkel Member

    Thanks Jim, I'll give that a shot later this morning.

    Tim

    Posted 10 months ago #

  • Tim Rinkel Member

    I think it worked.

    I replaced the license, prefs and shortcuts files and rebooted (so I don't know if simply logging out would have worked). When I launched Fetch, the shortcuts were there but it didn't seem to pick up the license and I don't think it got the preferences either, but I could be wrong about that one. Also, the shortcuts list seems shorter now, but I may just not be remembering it correctly.

    One other thing that I did (just for the record) before putting in the old files was to delete the files that were in preferences, launch Fetch and quit then rebooted. I don't know if this had any affect on the outcome or not. I did it mainly because I didn't want all the futzing I did last night to get stuck in the works.

    Anyway, I think I'm back. Thanks for your help!

    Tim

    Posted 10 months ago #

  • Tim Rinkel Member

    And one sort of related question . . . Once I was able to get my shortcuts, I tried the save a copy in Dropbox to synch with other computers thing. That worked, but should it work in iCloud Drive as well? It was greyed out when I tried to open it from there.

    Edited 10 months ago #

  • Jim Matthews Administrator

    It should work in iCloud Drive as well.

    Can you double-click the saved .fetchShortcuts file in iCloud Drive in the Finder?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 months ago #

  • Tim Rinkel Member

    Actually, it seems to be working now. I'm not sure what is different though. Does Fetch look at the contents of the file as well as the file extension before making it active in the Open dialog? It may be that the ones that were not active were the wrong internal format.

    Thanks!

    Tim

    Posted 10 months ago #

  • Jim Matthews Administrator

    No, Fetch doesn't look inside the file at that point, so I'm not sure what was going on!

    Jim Matthews
    Fetch Softworks

    Posted 10 months ago #

  • Tim Rinkel Member

    Hmmmm. Weird.

    Anyway, got what I need (I hope). Thanks for your help!

    Tim

    Posted 10 months ago #

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