Fetch Softworks

"Fetch9.55.52 PM" is damaged and can't be opened, Delete it and download it again fro (18 posts)

• Started 7 years ago by David Pitts
• Latest reply 7 years ago from Sesame

• David Pitts Member

  I've used fetch for years. Tonight it appeared to be damaged. So I went back in time machine and found the old version and replaced the "damaged one". Same message. I downloaded the Feb 8, 2015 version and got the same message. Restarted the Maverick (10.9.5) system Mac computer and got the same message. Any ideas?
  Thanks!
  David Pitts

  Posted 7 years ago #

• Rachel Member

  Yes, I am getting the exact same error message for the first time today. Used Fetch for years, no problems, and now this today:

  “Fetch.app” is damaged and can’t be opened. Delete “Fetch.app” and download it again from the App Store.

  I've deleted the app, deleted the preference files, restarted, reinstalled from the app store, and still the same message.

  Posted 7 years ago #

• Sesame Member

  I got the same error message!

  "Fetch" is damaged and can't opened.
  Delete "Fetch" and download it again from
  the App Store.

  I did it ... Delete and Download ... but can't be open "Fetch".

  Please quickly discover the problem!

  Posted 7 years ago #

• John Story Member

  I'm having the exact same issue. Have deleted and reinstalled several times. On two separate computers. I've tried all the troubleshooting methods I can think of.

  I'm a freelance editor and today I'm suppose to receive videos and music to edit with a tight window to get this done. If anyone comes across the solution please be sure to post it here. Want all of us with this problem to be able to continue with what we do in a timely manner.

  Thanks!

  Posted 7 years ago #

• John Story Member

  I'm having the exact same issue. Have deleted and reinstalled several times. On two separate computers. I've tried all the troubleshooting methods I can think of.

  I'm a freelance editor and today I'm suppose to receive videos and music to edit with a tight window to get this done. If anyone comes across the solution please be sure to post it here. Want all of us with this problem to be able to continue with what we do in a timely manner.

  Thanks!

  Posted 7 years ago #

• Rachel Member

  This thread is also about this issue: http://fetchsoftworks.com/fetch/messageboard/failure-to-launch-message-says-broken

  Seems to be a problem with the app store.

  Jim Matthews (from Fetch) suggests in the meantime using a trial version, which is what I've done for today:
  http://fetchsoftworks.com/fetch/download/latest

  Posted 7 years ago #

• Barbara Member

  Same thing happening to me today. I've trashed and re-installed 4 times. I've also rebooted my Mac once.

  Anyone know when it will be fixed?

  Thanks for the trial version Rachel, will try that in the meantime.

  Posted 7 years ago #

• Jim Matthews Administrator

  I'm in contact with people at Apple who hopefully can implement a solution, but I can't say when that will be.

  Thanks for your patience,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Adrian Member

  Having the same issue across both of the accounts that we use to update our sites. Do you all have a suggestion of what or program to use in the meantime? You're help is appreciated.

  Thank You,

  Adrian

  Posted 7 years ago #

• Jim Matthews Administrator

  you can download a free 15-day trial copy of Fetch from

  http://fetchsoftworks.com/fetch/download/latest

  It should work without a serial number. Please let me know if you have any problems using the trial copy while the App Store situation is straightened out.

  Thank you for your patience,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Adrian Member

  Jim,

  Will our feeds and credentials transfer with this version? Assuming this is your newer version, will we loose access to our current set up when this issue is resolved?

  Thank You,

  Adrian

  Posted 7 years ago #

• Adrian Member

  sorry, trigger happy

  than you,

  Jim,

  Will our feeds and credentials transfer with this version? Assuming this is your newer version, will we loose access to our current set up when this issue is resolved?

  Thank You,

  Adrian

  Edited 7 years ago #

• Jim Matthews Administrator

  You should keep your shortcuts when switching between the App Store and website versions; let me know if you don't.

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Ingo Member

  Thanks Jim! This works. All shortcuts still here and setup is running.
  Exactly the same issue here, on MacOS Yosemite 10.10.5 and Fetch 5.7.5.
  Yesterday everything was fine, today Fetch isn't working any more.
  How come? o.O

  Edited 7 years ago #

• Jim Matthews Administrator

  I don't know exactly what happened, but there are reports that one of Apple's digital certificates expired yesterday, which broke the Mac App Store. Some apps that were broken yesterday are working today, while others (including Fetch) are not, so whatever Apple did to fix the initial problem has not fixed all of the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• David Pitts Member

  While waiting for someone to fix this problem, I went ahead and downloaded FlashFTP from the App store. It isn't as easy to use as Fetch, but will work as a backup. Of course, your Fetch shortcuts don't work with FlashFTP. I posted some instructions on the FlashFTP web site since it doesn't come with any instructions. David Pitts

  Posted 7 years ago #

• David Pitts Member

  Fetch is working again. I trashed the old copy and went to my purchases on the App store and downloaded the new one. Thanks for whomever fixed the certificate or whatever the problem was.
  David

  Posted 7 years ago #

• Jim Matthews Administrator

  Thanks for that report, David. I, too, just downloaded a copy of Fetch from the App Store that opened successfully. So it may be that the problem has been fixed.

  I'll keep investigating, and will post an update when I know more.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Sesame Member

  I downloaded new file from Mac App Store and installed it.
  I got open the "Fetch" ! and Fetch is working again!

  Thank you!

  Sesame
  from Japan

  Posted 7 years ago #