Fetch Softworks

Files aren't showing up in index page (13 posts)

• Started 14 years ago by DanielleJackson
• Latest reply 14 years ago from Scott McGuire

• DanielleJackson Member

  I've "put" all files in but when i "WebView" they aren't showing up in the "index of/" window... help

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Usually this sort of problem indicates that the files have not been uploaded to quite the correct location on the server, or are inside a folder they should not be.

  Which program are you using to create your website?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• DanielleJackson Member

  I'm using Dreamweaver and Flash. The files aren't in a folder.

  Posted 14 years ago #

• DanielleJackson Member

  Flash and Dreamweaver

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Danielle,

  Thanks for the additional information.

  Is the problem that the website is not showing up when you type the website's address in your web browser? Or is just that Fetch's WebView command to show the files in your web browser is not working correctly?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• DanielleJackson Member

  When i put in the web address the "not found" page comes up... when i put in the web address/file name.html the "index of/" page comes up but its empty (none of the files that i "put" in the ftp site come up on the index of/ page)

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Danielle,

  We'd like some more information to help figure out what's going on.

  Could you tell us the address (URL) of your the website with the problem?

  And could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Go the View menu, and choose Refresh.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• DanielleJackson Member

  The URL is http://www.chickswhoclickcolorado.com

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-9ZUZ-HJX4 T
  Update check skipped at 11/07/2008 08:50 AM (next check after 11/09/2008 08:47 PM)
  Connecting to yogagarden.jp port 21 (Mac OS X firewall is off) (11/7/08 8:56:56 AM)
  Connected to 208.113.236.14 port 21 (11/7/08 8:56:57 AM)
  220 ProFTPD 1.3.1 Server (DreamHost FTP) [208.113.236.14]
  USER danielle_jackson
  331 Password required for danielle_jackson
  PASS
  230 User danielle_jackson logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (208,113,236,14,183,250).
  Making data connection to 208.113.236.14 port 47098
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-x--x 2 danielle_jackson pg137694 4096 Nov 6 10:08 .
  drwxr-x--x 2 danielle_jackson pg137694 4096 Nov 6 10:08 ..
  -rw-r--r-- 1 danielle_jackson pg137694 2621 Nov 6 10:05 FormTest.html
  -rw-r--r-- 1 danielle_jackson pg137694 524075 Nov 6 10:05 FormTest.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 484886 Nov 6 10:05 Homie.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 697 Nov 6 10:04 collab.html
  -rw-r--r-- 1 danielle_jackson pg137694 642245 Nov 6 10:05 collab.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 697 Nov 6 10:05 confor.html
  -rw-r--r-- 1 danielle_jackson pg137694 429743 Nov 6 10:05 confor.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 686 Nov 6 10:05 crea.html
  -rw-r--r-- 1 danielle_jackson pg137694 847811 Nov 6 10:05 crea.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 935 Nov 6 10:08 index.html
  -rw-r--r-- 1 danielle_jackson pg137694 1106 Nov 6 10:05 mailform.php
  -rw-r--r-- 1 danielle_jackson pg137694 675693 Nov 6 10:05 registrationform.swf
  226 Transfer complete
  CWD /
  250 CWD command successful
  PWD
  257 "/" is the current directory
  PASV
  227 Entering Passive Mode (208,113,236,14,219,14).
  Making data connection to 208.113.236.14 port 56078
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-x--x 2 danielle_jackson pg137694 4096 Nov 6 10:08 .
  drwxr-x--x 2 danielle_jackson pg137694 4096 Nov 6 10:08 ..
  -rw-r--r-- 1 danielle_jackson pg137694 2621 Nov 6 10:05 FormTest.html
  -rw-r--r-- 1 danielle_jackson pg137694 524075 Nov 6 10:05 FormTest.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 484886 Nov 6 10:05 Homie.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 697 Nov 6 10:04 collab.html
  -rw-r--r-- 1 danielle_jackson pg137694 642245 Nov 6 10:05 collab.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 697 Nov 6 10:05 confor.html
  -rw-r--r-- 1 danielle_jackson pg137694 429743 Nov 6 10:05 confor.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 686 Nov 6 10:05 crea.html
  -rw-r--r-- 1 danielle_jackson pg137694 847811 Nov 6 10:05 crea.jpg
  -rw-r--r-- 1 danielle_jackson pg137694 935 Nov 6 10:08 index.html
  -rw-r--r-- 1 danielle_jackson pg137694 1106 Nov 6 10:05 mailform.php
  -rw-r--r-- 1 danielle_jackson pg137694 675693 Nov 6 10:05 registrationform.swf
  226 Transfer complete

  Thank you so much

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Danielle,

  The transcript shows that you are connecting to a server named "yogagarden.jp" - are you sure that's the hostname you want to use for uploading the files for www.chickswhoclickcolorado.com ?

  I would contact the hosting company and make sure that's the correct hostname to use for that website. And if it is, ask them to have a look and see if they can figure out what the problem might be; it looks like, except for the possible incorrect hostname, you have uploaded everything correctly and your webpage should be showing up.

  If you still have questions or problems after talking to them, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• DanielleJackson Member

  I can also access the files on the fetch side using chickswhoclick.com as the host name.

  Posted 14 years ago #

• DanielleJackson Member

  or www.chickswhoclickcolorado.com ... sorry

  Posted 14 years ago #

• DanielleJackson Member

  correction... the files should up when i use chickswhoclickcolorado.com as the host name

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Danielle,

  In that case, I would suggest contacting the hosting company and having them look into why the webpage is not appearing. As far as I can tell, you and Fetch have done everything correctly; it looks like the server is doing something wrong.

  Let us know if you still have questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #